Conference calling done right, with unmatched customer service and satisfaction
CIA has an unparalleled range of conference calling services and is the provider of choice for many Fortune 500 companies. We use state-of-the-art digital conferencing technology with superior sound quality. From operator-assisted options for large event or quarterly earnings release calls to fully automated choices for smaller, day-to-day calls, our selection of products and attention to detail are second to none.
CIA’s “Event Call” program enables customers to execute large conference calls and quarterly earnings release calls with professionalism and ease. Pre-conference consultation with a CIA Meeting Manager and continuous, dedicated operator assistance are standard, as are separate codes for chairpersons and participants, which provide added security and convenience of call entry. “Back door lines” enable CIA and conference chairs to communicate in private during a call, and chairpersons may opt to have CIA send call invitations and/or have participants pre-register online for a call. They may also choose between a “Listen Only” call or one featuring a CIA-moderated Q-and-A session.
For calls involving 25 people or fewer, a one-time use, single code is given to all participants. Continuous, dedicated operator assistance throughout the call is standard, to gather participant information and monitor the call for sound quality. Customers may choose between Dial In Only calls or Dial In/Dial Out calls, wherein the participants dial in to the conference themselves and then CIA dials out to specified participants or the chairperson at the designated start time.
Automated Conference Calling is a Dial In Only service and is generally for 5-25 participants. A one-time use number is provided for each call. Invoicing may easily be broken out by case numbers or attorney codes, which makes Automated Conference Calling particularly popular among law firms.
Conference on Demand is CIA’s most cost-effective conference calling option. Entirely automated and reservation-free, Conference on Demand service allows users to hold calls at a moment’s notice 24 hours a day, 7 days a week using the same participant and entry codes.