OMNIGAGE: #1 PLUGIN FOR YOUR CRM

With modern and flexible cloud-based technologies, we help established businesses communicate faster and more effectively with their clients and prospects.

CONTACT CENTER

Call queuing and preview with agent assignment based on availability. Restrict queue processing based on time, number on hold, and number processed by hour/day.

SALESFORCE

Managed package integration leveraging the embedded terminal. Includes Open CTI integration for CTD. Engagements support voice, SMS, and email. Outbound calls, texts, and emails create Salesforce activities.

CRM

Custom fields for contacts are compatible with imports, exports, templates, and update/condition triggers. Ability to customize the columns on a table

PRESENCE

Custom agent statuses using states: ready, busy, away, and offline. Define workflow such as when logging in, set to a “ready” status. Logs showing users status and duration.

AUTOMATION

Expanded engagement triggers to support conditions for branching workflows. Updates allow for mutating contact data. The “send await reply” trigger supports conversational with “answer” trigger for quick matching (reply “join” via SMS for a call into a conference room).

BYOC

Setup one or more cloud telephony carriers such as Twilio and Telnyx, including ability to purchase numbers, place calls, and SMS.

WHY CHOOSE OMNIGAGE?

We empower clients to build stronger and smarter customer relationships – and remove the constraints of legacy PBX-based telephony

MULTI-CHANNEL ENGAGEMENT

  • Two-way communication with customers through advanced computer telephony integration (CTI)
  • Self-service, “anywhere, anyhow” cloud offering and integrated CTI within client or CIA CRM solution

SMARTER COMMUNICATIONS

  • More impactful customer engagement driven by real-time, dynamic call analysis and comprehensive user ‘cockpit’ shortens sales cycle
  • Advanced automation capabilities leveraging machine learning

REGULATORY CERTAINTY

  • Effortlessly comply with transparency, reporting and auditing requirements for voice communications

CUSTOMER JOURNEY

End-to-end customer engagement lifecycle utilizing workflow automation, metric capturing, consolidation of interactions, and a variety of open developer tools for customizing needs.

Omnigage is a Leading Partner in the Capital Markets Industry