Redefining client
communications
With modern and flexible cloud-based technologies, we help established businesses communicate faster and more effectively with their clients and prospects.
Introducing Omnigage
Omnigage: Delivery & Integration
Omnigage: Enhanced Features
Multi-channel engagement
Two-way communication with customers through advanced computer telephony integration (CTI)
Self-service, “anywhere, anyhow” cloud offering and integrated CTI within client or CIA CRM solution
Smarter communications
More impactful customer engagement driven by real-time dynamic call analysis
Comprehensive user ‘cockpit’ shortens sales cycle
Advanced automation capabilities leveraging machine learning
Regulatory certainty
Effortlessly comply with transparency, reporting and auditing requirements
Remain compliant with ‘auto-updated’ software to meet future regulatory requirements
The CIA Omnigage
Difference
The CIA Omnigage
Difference
Platform
By leveraging our cloud-based smart engine engagement platform, we remove the constraints of legacy PBX-based telephony and empower clients to build stronger customer relationships.
CTI Embedded
Terminal
- Focus on your message instead of the
laborious data-input process - Benefit from robust CTI connectivity
and a compliant technology suite
Compliance
Address regulatory and security
concerns of customers with built-in
auditing, reporting and cybersecurity
features
Multi-channel
- Extend and amplify your communications
by reaching every customer, anywhere - Automatically transition between
channels with customized rules-based
engagements
CRM Integration
- Natively integrate communications
with your CRM and other support
systems - Move between multiple CRMs using a
single customer experience solution
Platform
By leveraging our cloud-based smart engine engagement platform, we remove the constraints of legacy PBX-based telephony and empower clients to build stronger customer relationships.
CTI Embedded Terminal
• Focus on your message instead of the laborious data-input process
• Benefit from robust CTI connectivity and a compliant technology suite
Multi-channel
• Extend and amplify your communications by reaching every customer, anywhere
• Automatically transition between channels with customized rules-based engagements
Compliance
• Address regulatory and security concerns of customers with built-in auditing, reporting and cybersecurity features
CRM Integration
• Natively integrate communications with your CRM and other support systems
• Move between multiple CRMs using a single customer experience solution
Virtual Events
From standard, fully automated calls to large-scale operator-assisted events, our market-leading virtual event solutions deliver optimal audio and video quality across a premium global telephony network.
Our Insights
NJBIZ: Micheal Morgan Recognized as 2021 Digi-Tech Innovator Award honoree
“NJBIZ presents the 2021 Digi-Tech Innovator Award honorees" NJBIZ is happy to to announce and recognize leaders from the business community with...
FTF News Technology Innovation 2021 Awards
CIA Omnigage has been named a finalist in the 2021 FTF News Technology Innovation Awards in the category of Best Systems Integrator Amid the...
CIO Review Magazine – Ensuring Customer Engagement in the Covid-era
This article was originally published in CIO Review Magazine. The complex nature of the financial services industry impels players to keep pushing...
In The News
NJBIZ: Micheal Morgan Recognized as 2021 Digi-Tech Innovator Award honoree
“NJBIZ presents the 2021 Digi-Tech Innovator Award honorees" NJBIZ is happy to to announce and recognize leaders from the business community with the 2021 Digi-Tech Innovator Award honorees, who will be showcased in a virtual awards presentation Thursday, April 22 at...
FTF News Technology Innovation 2021 Awards
CIA Omnigage has been named a finalist in the 2021 FTF News Technology Innovation Awards in the category of Best Systems Integrator Amid the Covid-19 Crisis! The FTF News Technology Innovation Awards celebrate and recognize the individuals, fintech vendors and...
CIO Review Magazine – Ensuring Customer Engagement in the Covid-era
This article was originally published in CIO Review Magazine. The complex nature of the financial services industry impels players to keep pushing their limits in identifying innovative ways to build customer relationships and retain them. While the pressure was...
Omnigage a Finalist in 2020-21 Cloud Awards
Omnigage Shortlisted for “Most Promising Start-Up” at International 2020-21 Cloud Awards Parsippany, NJ & New York, NY; 17 December 2020 – Omnigage, a cloud-based smart engine engagement platform and provider of premium multi-channel communications solutions has...