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Redefining client
communications

With modern and flexible cloud-based technologies, we help established businesses communicate faster and more effectively with their clients and prospects.

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3

Multi-channel engagement

Two-way communication with customers through advanced computer telephony integration (CTI)

Self-service, “anywhere, anyhow” cloud offering and integrated CTI within client or CIA CRM solution

Smarter communications

More impactful customer engagement driven by real-time dynamic call analysis

Comprehensive user ‘cockpit’ shortens sales cycle

Advanced automation capabilities leveraging machine learning

Regulatory certainty

Effortlessly comply with transparency, reporting and auditing requirements

Remain compliant with ‘auto-updated’ software to meet future regulatory requirements

The CIA Omnigage
Difference

The CIA Omnigage
Difference

Multi-channel engagement

• Two-way communication with customers through advanced computer telephony integration (CTI)

• Self-service, “anywhere, anyhow” cloud offering and integrated CTI within client or CIA CRM solution

Smarter communications

• More impactful customer engagement driven by real-time dynamic call analysis

• Comprehensive user ‘cockpit’ shortens sales cycle

• Advanced automation capabilities leveraging machine learning

Regulatory certainty

• Effortlessly comply with transparency, reporting and auditing requirements

• Remain compliant with ‘auto-updated’ software to meet future regulatory requirements

Platform

By leveraging our cloud-based smart engine engagement platform, we remove the constraints of legacy PBX-based telephony and empower clients to build stronger customer relationships.

CTI Embedded
Terminal

  • Focus on your message instead of the
    laborious data-input process
  • Benefit from robust CTI connectivity
    and a compliant technology suite

Compliance

Address regulatory and security
concerns of customers with built-in
auditing, reporting and cybersecurity
features

Multi-channel

  • Extend and amplify your communications
    by reaching every customer, anywhere
  • Automatically transition between
    channels with customized rules-based
    engagements

CRM Integration

  • Natively integrate communications
    with your CRM and other support
    systems
  • Move between multiple CRMs using a
    single customer experience solution
Learn More

Platform

By leveraging our cloud-based smart engine engagement platform, we remove the constraints of legacy PBX-based telephony and empower clients to build stronger customer relationships.

CTI Embedded Terminal

 

• Focus on your message instead of the laborious data-input process
• Benefit from robust CTI connectivity and a compliant technology suite

Multi-channel

 

• Extend and amplify your communications by reaching every customer, anywhere
• Automatically transition between channels with customized rules-based engagements

Compliance

 

• Address regulatory and security concerns of customers with built-in auditing, reporting and cybersecurity features

CRM Integration

 

• Natively integrate communications with your CRM and other support systems
• Move between multiple CRMs using a single customer experience solution

Learn more

Virtual Events

From standard, fully automated calls to large-scale operator-assisted events, our market-leading virtual event solutions deliver optimal audio and video quality across a premium global telephony network.
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“I have been familiar with the CIA Omnigage integrated voice offering for many years. As a CRM manager, it is very convenient to find a vendor providing 2 services that are seamlessly integrated into my firm’s CRM. My end-users benefit from the broadcast voicemail service as it allows them to distribute summaries of their research and reach a large number of clients with minimal time investment. The dialer enables users to engage clients directly in the most efficient manner possible. Even on calls where a user reaches a client’s voicemail, they can still leave a message with a single click and move onto the next call. The CIA Omnigage suite of services supports my firm’s client communication strategy while saving a considerable amount of time for our end users.” 

– Adam Kellard, CRM Manager, Peel Hunt

“After using another vendor for a decade or longer we became concerned with their lack of focus on our business and decided to make a change. CIA Omnigage is the vendor we choose for our quarterly earnings conference calls. From the reservation process to the call preparation, the live event and any follow-up, the CIA Omnigage team are professional and customer-centric. They are proactive in making sure that the entire process is smooth without any issues. We have been extremely pleased with them and look forward to continuing to host our quarterly earnings conference call with CIA Omnigage. Their entire team is terrific.”  

– Sam Bush, Senior Vice President/Treasurer/CFO, Saga Communications, Inc.

“Throughout our 2-decade relationship with CIA Omnigage, they have become more than a service provider, they are a valued partner of SVB Leerink. They deliver reliable, quality conferencing events for SVB Leerink, providing an impactful forum for the SVB Leerink team to deliver high-value content to our clients. The CIA Omnigage team has developed a great rapport with SVB Leerink and this familiarity makes the process of hosting an event simple and effective.”

– Bob Parente, Managing Director, SVB Leerink  

“We have used CIA Omnigage as our provider for our quarterly earnings conference call for over 15 years. Each quarter we know we can rely on the experience and talent of the CIA Omnigage staff.  We benefit from their white-glove service as it simplifies the management of this event.”

– Dianne Will, VP Investor Relations and Corporate Affairs, Elite Pharmaceuticals, Inc.

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Our Insights

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In The News

How We Plan To Rebuild In The Post COVID Economy

Jul 10, 2020

Q&A session with Charlie Katz of Authority Magazine and Joe Vaccarella, CEO, CIA Omnigage “How Business Leaders Plan To Rebuild In The Post COVID Economy” series Thank you so much for your time! I know that you are a very busy person. Our readers would love to...

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