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Why Call Centers Need An Advanced Auto Dialer As Part of a Sales Strategy

Top Benefits of an Auto Dialer in Call Centers Having an auto dialer has transformed the way call centers operate on a business scale. In the past auto-dialers have been known as just a way to dial out from a list of telephone numbers. However, in today's world auto-dialers have been defined more as an integration software and can integrate into almost any CRM. For example, if a live person answers he/she would have a list of options to choose from. In addition, auto-dialers have the capability to detect answering machines, disconnected calls, etc. Auto-dialers can also be very beneficial ... Read More

Why Call Centers Need An Advanced Auto Dialer As Part of a Sales Strategy2019-08-29T15:30:31+00:00

Rocked Like a Hurricane: Why Communication Matters in Post-Storm Efforts

Hurricane season brings the need for quick and effective communication.  The unpredictability of the season challenges communication systems and necessitates the smooth execution of a safety action plan.  Can you trust your communications system?  Are there a variety of methods available that can be used to alert citizens of a potential danger?  Is there an infrastructure in place for post-storm relief efforts?  A communications system is vital infrastructure in preparing for hurricane season and avoiding disaster. Early warnings are key, so early engagements with residents are necessary.  Client Instant Access offers a wealth of blast services that allow law enforcement ... Read More

Rocked Like a Hurricane: Why Communication Matters in Post-Storm Efforts2019-08-29T15:29:14+00:00

Best Wishes To Our Users in the 2019 Institutional Investor All-American Poll From Client Instant Access

Client Instant Access, LLC would like to offer best wishes to our users in this year’s Institutional Investor All-American Poll. At Client Instant Access, we are privileged for the opportunity to provide our voice technology to many of the sell-side’s leading firms and analyst teams. We are grateful to be part of the communication strategy of many past Institutional Investor winners and we look forward to continuing to deliver client engagement solutions to “The Street”. The simplicity of our suite of products have made Client Instant Access a first choice for many major Wall Street banks and financial firms. For ... Read More

Best Wishes To Our Users in the 2019 Institutional Investor All-American Poll From Client Instant Access2019-08-29T15:28:04+00:00

Bring Your Child to Work Day

Here at Client Instant Access, we maintain a level of professionalism and diligent work ethic day to day because of the white glove service we provide to our clients, but sometimes it's okay to be a little silly here and there. What better way to be silly and get your hands a little messy than inviting your children to spend the day with you at the office! Although there is always something exciting happening on our conference operating floor or seeing the colorful and creative ideas are flying out of the sales team's office, we were able to experience a ... Read More

Bring Your Child to Work Day2019-08-29T15:26:49+00:00

How the Omnigage Advanced Messaging Platform Can Benefit the Healthcare Industry

The Healthcare Industry is continuing to evolve every day and having various ways to communicate with your staff and patients is vital. With Client Instant Access' new advanced messaging platform Omnigage you can create and send out personalized messages via SMS, email, and voice blasts to thousands of people in a matter of seconds. This unique messaging platform can function as its own CRM or can be an embedded terminal which can integrate with your CRM. How can the Omnigage Platform Improve the Healthcare Industry Sending Appointment Reminders Having the ability to send out a voice, SMS, or email blast can ... Read More

How the Omnigage Advanced Messaging Platform Can Benefit the Healthcare Industry2019-08-29T15:25:27+00:00

How Property Management Can Benefit from Omnigage

In our digital world today, Property Manager's have various ways to communicate with their clients and tenants. SMS, email, and voice blasts are all ways you can reach out to your tenants, which can make communication more efficient. Property Management involves the overseeing of real estate and it requires constant communication with tenants and clients. This is where Omnigage comes into play. Client Instant Access has recently introduced a platform known as Omnigage. This unique messaging platform can function as its own CRM or can be an embedded terminal which can integrate with your CRM. How can the Omnigage Platform ... Read More

How Property Management Can Benefit from Omnigage2019-08-29T15:24:05+00:00

Hosting Earnings Calls with Complete Confidence

Earnings calls are made easy with Client Instant Access In the financial industry, earnings calls are a big event. They are an opportunity for companies to emphasize successes during prosperous times and address concerns during challenging times. The information that is relayed during an earnings call is critical and helps to chart the future for individual and institutional investors. Not surprisingly, the expectations of financial clients for these massive conference calls, and increasingly, their web-based versions, are high. The call quality has to be perfectly clear, the security for the call has to be airtight and the participants have to ... Read More

Hosting Earnings Calls with Complete Confidence2019-08-29T15:22:43+00:00

Why Choose Operator Assisted Conference Calls?

  Does Your Conference Call Provider offer Operator Assisted Conference Calling? Operator Assisted Conference Calling requires live operators who are able to manage conference calls for any organization each and every day of the week. They must be highly qualified and be able to manage premium conference calls without any issues. Benefits of Operator Assisted Conference Calls No Hold Time We have a large amount of highly trained live operators so that participants who are trying to join a conference call do not get frustrated over any unnecessary hold time. 24/7 Live Operator Assistance Our customer service is available 24/7 ... Read More

Why Choose Operator Assisted Conference Calls?2019-08-29T15:21:29+00:00

Why You Should Avoid Using Free Conference Calling Services

In our world today many companies rely on free conferencing services for their most basic conferencing needs. However, it does not offer secure and robust conferencing that many premium users want to experience. Free conferencing services do not provide the advanced technology and capabilities that companies, such as Client Instant Access (CIA) offer. CIA, the leading conference calling provider, offers customer satisfaction and premium quality service that not even free conferencing can compete with. Secure Conference Calling Using a free conference call service can be a huge security risk for many users. When hosting a live call there are not ... Read More

Why You Should Avoid Using Free Conference Calling Services2019-08-29T15:20:11+00:00

Benefits of Using Blast Voicemail for Accounting Firms During Tax Season

As tax season approaches, accountants may find long client lists overwhelming and hard to organize.  Sending reminders to clients about sending their tax information, as well as communicating important information before filing dates arrive are essential during the stressful tax season for accountants. Communicate Reminders and Important Dates Whether you are dealing with ten or ten thousand clients, Client Instant Access’ Blast Voicemail is a great tool for accounting firms seeking to communicate with clients. Blast Voicemail allows an accounting firm to easily disseminate customized messages to their clients, whether it be a reminder about tax season or a helpful ... Read More

Benefits of Using Blast Voicemail for Accounting Firms During Tax Season2019-08-29T15:32:02+00:00

Flu Season? Using Blast Voicemail In The Healthcare Industry

How A Healthcare Agency Was Able To Get The Word Out The first days of winter also mean that the first days of flu season arrived.  For healthcare firms, making sure the public is well stocked with flu shots and making sure people are vaccinated can often be a logistical nightmare. Recently, CIA’s blast voicemail has helped a healthcare agency distribute and reach people in asking whether they have had or want a flu shot. The agency uses the blast voicemail in order to send a message to a large contact list.  When the receiver listens to the message, they ... Read More

Flu Season? Using Blast Voicemail In The Healthcare Industry2019-08-29T15:35:25+00:00

Using CIA’s Integrated CRM Dialer With Salesforce

Client Instant Access’ Integrated CRM Dialer allows users to utilize click-to-dial technology in order to make many calls quickly.  It is an efficient integrated CRM Dialer App that helps users manage their client lists in a comprehensive and organized interface within Salesforce. Our CRM Dialer can be incorporated with many popular CRM's, including Salesforce.  Using our Salesforce integrated dialer users can have a visible CIA sidebar in all Salesforces pages.  Our native CRM Dialer has many features that make it a top choice, and combining it with Salesforce as an Integrated CRM Dialer enhances its power and versatility. Our Integrated ... Read More

Using CIA’s Integrated CRM Dialer With Salesforce2019-08-29T15:36:59+00:00

Client Instant Access Partners With Saint Peter’s University For Career Fair

Giving Back To a University That Has Given So Much To Us! Standing behind 22 years of experience, Client Instant Access has always been a well established, reputable and reliable company. Our company has recently expanded and taken on new challenges and has branched out into new industries. In the process of expanding or clientele, CIA has decided to extend offers to young entrepreneurs looking to open doors to the fast paced corporate world. Bringing fresh new ideas to the table for growth and expansion, creating opportunities for personal development and high earnings potential. With CIA being on the fast ... Read More

Client Instant Access Partners With Saint Peter’s University For Career Fair2019-08-29T15:38:40+00:00

Using Voice Blast Voice Mail To Communicate Research and Updates

Client Instant Access offers clients that use Blast Voice Mail and the Integrated CRM Dialer unique options for communicating with their clients and contacts.  The most prevalent is the use of Blast Voice Mail by Research Analysts.  It has proven to be the most consistently used, as well as the most successful. But how, in the new age of growing SMS messaging has the voice messaging industry continued to thrive?  One of the reasons for this is because voice messaging gives Research Analysts the ability to personalize their research.  Voice Communications using Blast Voice Mail adds an enhanced personal touch ... Read More

Using Voice Blast Voice Mail To Communicate Research and Updates2019-08-29T15:40:08+00:00

How to Host A Successful International Conference Call

Communication Technology is advancing very rapidly every day and the need for secure international conference calling has become vital. Many conference call services today are not able to offer top quality service to international companies who need to host conference calls on a regular basis. In addition, more international regulated businesses have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience. Client Instant Access, the provider of choice for a number of global firms, delivers a high level of premium sound quality during international conference calls using state of the ... Read More

How to Host A Successful International Conference Call2019-08-29T15:43:23+00:00

New Omnigage Platform From Client Instant Access

In the current digital climate, workers have copious options when deciding how to communicate with clients. Phone, SMS, email, and voice blasts are all ways to reach your clientele, but this wide variety can cause disorganization and hurt communicative efficiency. Enter the new Omnigage Platform that allows users to integrate their communication needs into a CRM like Salesforce as an embedded terminal. This application is a one-stop shop for anyone seeking a greater level of coordination within their professional life. Users can manage multiple contact lists and engage with them under customizable rules for formula-based customer interactions. This optimizes the ... Read More

New Omnigage Platform From Client Instant Access2019-08-29T15:45:10+00:00

Premium Conference Calling For Large Audience and Event Calls

Live operator-assisted options for large events and large audience or quarterly earnings release calls. No matter what the purpose of conference calling, the efficiency and success of the call is of utmost importance. Dropped calls, weak signal, and incoherent clarity are simply unacceptable in the industry of conference calling, and Client Instant Access, a leader in the field for two decades, understands this and delivers a superior experience all at a tailored price. Client Instant Access the provider of choice for a number of global firms, delivers a high level of premium sound quality during conference calls using state of ... Read More

Premium Conference Calling For Large Audience and Event Calls2019-08-29T15:49:18+00:00

Get Out the Vote! – Connect Candidates to Voters Quickly and Efficiently

Client Instant Access connects candidates to voters quickly and efficiently The most important part of an election, whether it is a presidential race or a local town council selection, is reaching out to citizens and potential voters. Every vote counts, and, as every anxious campaign manager knows, turnout can make or break an election. But voters stay home or don't register to vote for a variety of reasons: apathy, lack of passion or simply because they forget to go to the polls. That's why campaigns have to come to rely on Client Instant Access to offer candidates and voter registration ... Read More

Get Out the Vote! – Connect Candidates to Voters Quickly and Efficiently2019-08-29T15:51:22+00:00

Archiving and Documenting Conference Calls in a Regulated Environment

Hosted conference calls, particularly large earnings calls, are important events for companies in every sector, and they allow callers to convey information to potentially thousands of people. However, some conference call services indirectly limit the way you can use these calls with the absence of digital transcripts and playback Free conference call services do not typically provide transcripts or recordings after a conference call, but members of our teams will be happy to type a physical transcript of the conference call and make sure that everyone who happened to miss the conference call can still receive all the important information. ... Read More

Archiving and Documenting Conference Calls in a Regulated Environment2019-08-29T15:56:45+00:00

Organizations Rely On Blast Voicemail During Hurricanes And Natural Disasters

During the recent hurricane season, many organizations called on Client Instant Access to assist with navigating the logistical nightmare of communicating to workers, customers and residents to ensure safety and a rapid response. Resort clients benefited greatly from BVM during the recent natural disasters.  Using BVM, resorts were able to notify guests, workers and local residents of the impending hurricane, as well as any emergency procedures that needed to be followed.  Resorts also were able to notify these groups of nearby shelters, help centers and resources if they were displaced or in need of assistance. For a concentration of resorts ... Read More

Organizations Rely On Blast Voicemail During Hurricanes And Natural Disasters2019-09-05T14:06:29+00:00

Blast Voicemail For Campaigns Using Hot Keys Accurate Political Response

Blast Voicemail is a key tool for the political sector, and combined with Telephone Keypad Responses, it has become easier than ever for political campaigns to reach out to thousands of people. It is ideal for political campaigns to be able to easily reach out to thousands of people for greater insight into the mind of the public. Our platform allows a political campaign to send a blast voicemail in the form of a survey, where the recipient will choose between two or more options (for example, Do you support legislation for x. Press one for yes, Press two for ... Read More

Blast Voicemail For Campaigns Using Hot Keys Accurate Political Response2019-08-29T16:06:30+00:00

Blast Voice Mail to the Rescue During Hurricane Season

With hurricane season ramping up and two Category 4-5 storms making landfall on the United States, many people in affected areas are dependent on supplies and instructions from emergency service organizations.  However, with millions of people often displaced or affected, this can be a challenge to first responders. In these times of crisis, many have turned to Blast Voice Mail (BVM).  BVM gives companies the power to communicate with thousands of affected clients instantly.  In chaotic and stressful events as these, time is a valuable asset and BVM helps organize a safety action plan.  Since natural disasters are spontaneous and ... Read More

Blast Voice Mail to the Rescue During Hurricane Season2019-08-29T16:09:32+00:00

Conference Call Providers are Not Created Equally

Conference Calls are an essential part of many organizations daily activities, regardless if it’s a few thousand participants or smaller groups.   Working with a reliable conference call provider is the one essential tool for ensuring productive meetings with multiple parties on a call. Client Instant Access has been the premium conference call service used by the largest financial institutions for over 22 years. With an advanced web-based interface that is easy to use, your goal of a successful call will always be known. You can easily track important stats during the call and monitor participants, which will allow you to ... Read More

Conference Call Providers are Not Created Equally2019-08-28T18:45:36+00:00

Using An Integrated Dialer As Your CRM

Client Instant Access provides a one-stop shop for all customer communication and CRM needs with their Integrated CRM Dialer. CRM’s are a huge part of any company’s day-to-day operations.  However, the process of using one can become complex and inefficient.  Customers will use a calling service, and then record customer relations in a different CRM. Client Instant Access, however, diverges from the herd in this respect.  We provide a one-stop shop for all customer communication and CRM needs.  With different features like our CIA portal for logging call information, we provide our customers with efficiency and conveniency. Using CIA as ... Read More

Using An Integrated Dialer As Your CRM2019-08-29T16:18:54+00:00

Using Blast Voice Mail In The Education Industry

Solutions For The Education Industry Communication within the education sector is unique in many ways. Outreach is needed for students, parents, faculty and staff, with multiple messages and multiple audiences. Client Instant Access (CIA) offers a suite of services that provide telecommunication solutions to educators from elementary school to college. School closures due to weather conditions are a constant challenge for school administrators. Leaders need to communicate to every single student and parent in a school district that classes are cancelled. Blast Voicemail from CIA provides a solution. Using a contact list consisting of every student’s home number, a principal ... Read More

Using Blast Voice Mail In The Education Industry2019-08-29T16:20:29+00:00

Conference Calling For The Legal Industry

The legal industry depends on conference calling to ensure the success of client communications.  Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed.  When choosing a conference calling service Lawyers have a number of requirements.  These include Security Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access  to a secure conference call company.  A Lawyer must be able to control the participants allowed to listen in on a scheduled call, and request any additional security measures ... Read More

Conference Calling For The Legal Industry2019-08-28T18:49:12+00:00

How an Integrated CRM Dialer Improves Sales Productivity

Sales productivity tools have evolved over the years from simple spreadsheets with old-fashioned dialing, to newer advanced Integrated dialers that work with CRMs.  What has remained the same, however, is the importance of effective communication in making a sale. Integrated Dialers provide a powerful platform to communicate with your target audience, and can also optimize a sales teams’ performance as a whole.   Dialing manually to make sales is antiquated and inefficient in today’s business world.  An integrated dialer gives salespeople several advantages, from organization of contact lists to an augmented quantity of calls.  Client Instant Access’s Integrated CRM Dialer can ... Read More

How an Integrated CRM Dialer Improves Sales Productivity2019-08-29T16:57:16+00:00

How to Successfully Host a Large Audience Conference Call Event

Successfully hosting a large event conference call is critical for a large business in the financial industry. There is absolutely no margin for error when communicating important messages to a large audience. Smart communication administrators rely on premium conference call providers with a track record they trust as well as years of experience working with large Fortune 500 companies. At Client Instant Access we offer the tools you need to host a productive event conference call.  These premium conference call tools include: Host Large Audiences Conference Calls with 1,000’s of Participants Companies that manage calls with 1,000’s of participants and ... Read More

How to Successfully Host a Large Audience Conference Call Event2019-08-29T17:02:36+00:00

5 Reasons Why Your Company Should Use an Integrated CRM Dialer Application

Time, Accuracy, Flexibility, Organization and Support Here's the challenge: take your huge customer database, attempt to contact large numbers of people at once, personalize the experience and make the process efficient and cost effective. Impossible? Not if you use an integrated dialer application. For organizations that need to contact hundreds of customers daily, this system automates the process, giving you the ability to interact with your clients in new and powerful ways. CIA offers an Integrated CRM Dialer, an integrated CRM Dialer application with key advantages. Here are the top 5 reasons why a CRM Dialer is the best way ... Read More

5 Reasons Why Your Company Should Use an Integrated CRM Dialer Application2019-08-29T17:04:33+00:00

Are you GDPR Ready? Did you choose the right Telecommunications Provider

Privacy and security has always been a cornerstone of Client Instant Access and the protection of data. Client Instant Access retains the Payment Card Industry (PCI) certification and is the The Provider of Choice on Wall Street for over 22 years because of the dedicated approach to a secure and robust environment for data integrity and security.  All products and services are compliant within state, federal and EU regulations and protect against any sharing of data. What is GDPR? In 2016, the European Parliament issued the release of the General Data Protection Regulation (GDPR), which is a law that regulates ... Read More

Are you GDPR Ready? Did you choose the right Telecommunications Provider2019-08-29T17:05:50+00:00

Operator Assisted Conference Calling Benefits

Operator Assisted Conference Calling requires well-trained operators who organize and manage conference calls for large organizations each and every day of the week. They must be highly qualified and able to manage complicated premium conference calls without any issues for the client. If you ever have a large volume conference call with 100's of participants, conference calling companies like Client Instant Access have live operators that are trained to assist you every step of the process.  With an live operator at your disposal, a company will have confidence that conference call with run smoothly. Before every call an live operator ... Read More

Operator Assisted Conference Calling Benefits2019-08-29T17:07:50+00:00

Keep the Blood Flowing

Blast Voicemail from Client Instant Access offers a reliable solution to the challenge of blood shortages Nearly 12 million units of blood are used every year, and the lives of 4.5 million Americans depend on these transfusions. No matter what the circumstance, whether it is open-heart surgery, a serious laceration or a large scale emergency, hospitals are always in need of units of blood. A steady supply of donations is critical and individual donors are the key factor to ensure the blood supply is full and ready for any contingency. However, of the 115 million people who are eligible to ... Read More

Keep the Blood Flowing2019-08-29T17:12:38+00:00

Best Wishes To Our Users in the 2018 Institutional Investor All-American Poll From Client Instant Access

Client Instant Access, LLC would like to offer best wishes to our users in this year’s Institutional Investor All-American Poll. At Client Instant Access, we are privileged for the opportunity to provide our voice technology to many of the sell-side’s leading firms and analyst teams. We are grateful to be part of the communication strategy of many past Institutional Investor winners and we look forward to continuing to deliver client engagement solutions to “The Street”. The simplicity of our suite of products have made Client Instant Access a first choice for many major Wall Street banks and financial firms. For ... Read More

Best Wishes To Our Users in the 2018 Institutional Investor All-American Poll From Client Instant Access2019-08-29T17:14:03+00:00

How A Wall Street Research Analyst Became More Productive

Client Instant Access is your most important telecommunications partner How can Client Instant Access (CIA) make a typical day in the life of an analyst simpler and more productive? With a suite of products designed to tackle all of your telecommunications needs, CIA is a valuable partner to boost your efficiency, cut costs and streamline your processes. Meet Sara, a busy research analyst with insight about stock that she needs to share with a specific contact list of 500 people. CIA’s Blast Voicemail service allows her to easily send out a customized voicemail detailing the information. Sara simply records her ... Read More

How A Wall Street Research Analyst Became More Productive2019-08-29T17:15:19+00:00

Find Your Lost Customers – Proactive Communication Campaigns Using A CRM Dialer

Get Proactive: connect with clients, motivate your team and build revenue with a web-based dialer application It is a common dilemma: how does a company reach out to customers that have fallen off the radar, either because of expired billing information, lapsed renewals or any number of factors that conspire to disengage them? Customer retention is a problem that plagues companies across industries, in firms big and small, and is especially prevalent in our subscription based economy. Improving retention requires outreach, rep motivation and a robust response rate. Often, companies rely on email reminders to find and re-engage their lost ... Read More

Find Your Lost Customers – Proactive Communication Campaigns Using A CRM Dialer2019-08-29T17:16:55+00:00

Why Security Matters When Hosting Conference Calls

In a world where privacy and security is of most importance, it’s crucial to have access to a reliable conference call center that is secure and robust. By choosing the right advanced tools, you can ensure that you are compliant within state and federal regulations and have protection against any third-party participants. Having a premium conference call platform, like Client Instant Access,  allows regulated businesses to host a productive call experience. A company is able to have full control over who is allowed to listen in on the call, and request any additional security measures if needed. Currently, more clients ... Read More

Why Security Matters When Hosting Conference Calls2019-08-29T17:18:23+00:00

A Bold Leap into Asia – International Conference Calling and Advanced Messaging

Client Instant Access and Tata Communications partner to provide superior international conference calling and advanced messaging Client Instant Access and Tata Communications have forged a strategic partnership that will enable the company to extend its state-of-the-art messaging system to the Asian Pacific region. Moving from an Internet based model to Tata’s IZO Private Connect will allow Client Instant Access to provide strong, clear connections, and will improve the quality of service for its numerous international conference calling clients that rely on the company for Conference Calling, Blast Voice Mail and Integrated CRM Dialer. Client Instant Access is focused on providing ... Read More

A Bold Leap into Asia – International Conference Calling and Advanced Messaging2019-08-29T17:19:52+00:00

Client Instant Access Helps Real Estate Agencies

Services And Tools That Help Real Estate Agents Be More Efficient Client Instant Access’s products have garnered acclaim from some of the biggest banks in the world, and one of the reasons for this is because of their multi-use nature. Our Blast Voicemail, Integrated CRM Dialer system, and Conference Calling are all products that can be used in multiple industries in order to streamline logistics. The real estate industry is no different.  There are a number of ways that real estate agents use our products in order to be more successful, and to communicate with large amounts of people quickly. ... Read More

Client Instant Access Helps Real Estate Agencies2019-08-29T17:22:01+00:00

Blast Voicemail and a CRM Dialer Help Theaters Fill Seats

One of the theater industries biggest challenges is selling out shows.  While shows like Hamilton and The Lion King may have no trouble with this, most playhouses are not as famous as Broadway. However, CIA’s products help theaters distinguish themselves and draw larger audiences.  The unique voice central products help theater executives reach their customers in a more direct, efficient way. The Blast Voicemail product helps theaters let their regular audiences know that there is a premier, or an event happening.  With a pre-existing contact list, the theater can immediately drop a voicemail into their mailbox, and view the metrics ... Read More

Blast Voicemail and a CRM Dialer Help Theaters Fill Seats2019-08-29T17:23:13+00:00

How Call Logging Can Save The Day

Call-logging Can Reduce Hassle, Save Sales And Keep You Organized Client Instant Access’s Integrated CRM  Dialer allows users to become incredibly efficient, making and logging calls in a fraction of the time.  A CRM Dialer,  allows this to happen through its click to dial feature. However, the unsung hero of this product is the call-logging feature.  It saves our clients tons of hassle, and can even save the sale for some research analysts. Since a majority of research analysts make hundreds of calls, it can sometimes be interruptive to log calls, even if it is an integral part of the ... Read More

How Call Logging Can Save The Day2019-08-29T17:24:27+00:00