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![[USE CASE] CIA Omnigage Creates Virtual Multi-room Environment for Government Agency Board Meetings](https://callcia.com/wp-content/uploads/2020/07/Virtual-Events-parallax-1080x675.jpg)
[USE CASE] CIA Omnigage Creates Virtual Multi-room Environment for Government Agency Board Meetings
BUSINESS CHALLENGE A government agency needed to continue hosting monthly board meetings to present reports from various stakeholders, conduct a public comments period, conduct a private executive session and review and vote on action items. Due to COVID-19, the...
CIA Omnigage Launches Business Advisory Committee and Appoints Nick Harness as Inagural Member
“CIA Omnigage is Launching Its Business Advisory Committee and Appointing Nick Harness as Inagural Member PARSIPPANY, N.J., Oct. 20, 2020 /PRNewswire/ -- CIA Omnigage—an award-winning, cloud-based communications platform and provider-of-choice for...
![[USE CASE] Major global trading firm leverages mass notification solution for business continuity](https://callcia.com/wp-content/uploads/2021/01/global-conference-phone-1080x675.jpeg)
[USE CASE] Major global trading firm leverages mass notification solution for business continuity
BUSINESS CHALLENGE A major global trading firm with offices across North America, Australia, Europe, and Asia must be prepared to communicate with employees during critical events. The firm must account for a total infrastructure outage and be able to alert employees...
Elections 2020: Instant Access to Voters
The 2020 Election is a month away and it's crucial that campaigners employ the right tools to keep the general public engaged. Nearly three quarters of Americans remain wary of social media platforms and large technology behemoths misusing their information, so it's...
CIA Omnigage Launches Virtual Corporate Access Roadshow Concierge Service
Parsippany, NJ & New York, NY; September 15, 2020 - CIA Omnigage, a provider of premium multi-channel communications solutions, has launched a virtual concierge roadshow service for financial institutions to address the transforming Corporate Access model within a...
Introducing CIA Omnigage
Secure, intuitive multi-channel communication platforms have never been more critical to the success of businesses than they are right now. 23 years ago, Client Instant Access (CIA) was founded to provide conference calling services to financial institutions. As...
![[USE CASE] American multinational investment bank receives secure and compliant data solution](https://callcia.com/wp-content/uploads/2020/08/Developers-1080x675.jpg)
[USE CASE] American multinational investment bank receives secure and compliant data solution
BUSINESS CHALLENGE An American multinational investment bank and financial services company needed a solution for analysts and sales to disseminate data. With workforces away from their office desk and working from home, interacting with customers has changed....
CIA Omnigage Appoints Industry Veteran Daniel Duran as new Co-CEO
Parsippany, NJ (August 31, 2020) — CIA Omnigage, a provider of premium multi-channel communications solutions, has appointed Daniel Duran, a veteran financial services sales executive, as co-CEO effective September 1, 2020. In his role, Mr. Duran will draw...
New Meeting Grounds: Conference Calling in the Remote Workplace
In late 2019, only 5.3% of employees worked from home. Since the global pandemic, this number has skyrocketed to 42%, leaving firms across various industries in uncharted - and uncertain - territory. With considerable long-term remote working parameters, businesses...
Hurricane Season: Are You Prepared?
Right now, US disaster response teams are scrambling to find new ways to protect communities and businesses during hurricane season – and from the COVID-19 pandemic. Business continuity cannot persevere with outdated systems that don’t have the bandwidth to...
The Importance of Secure Multi-Channel Communications in the Remote Work Era
With the first half of 2020 behind us, we find ourselves in the midst of a watershed moment in financial services. When approaching customer communication and data management, security has become the top priority for firms across...
Simplifying Data Security in an Increasingly Digital Communication Environment
With vast amounts of data being created, exchanged, and stored in different locations each day, companies must rely on the integrity and security of their multi-channel communication tools and data networks to ensure data and customer information is protected. Due to...
How We Plan to Rebuild in the Post Covid Economy
Q&A session with Charlie Katz of Authority Magazine and Joe Vaccarella, CEO, CIA Omnigage “How Business Leaders Plan To Rebuild In The Post COVID Economy” series Thank you so much for your time! I know that you are a very busy person. Our readers would love to...
Elevating Multi-Channel Engagement Practices – Part 3: Detailed and Accurate Reporting
In the final part of CIA Omnigage’s thought leadership series on how firms can elevate multi-channel customer engagement, we’ll examine the importance of detailed and accurate reporting for improved data management and client engagement. As firms adjust to new working...
CIA Omnigage Named Best Cutting-Edge Ops Solution In FTF News Tech Innovation Awards 2020
CIA Omnigage was named the "Best Cutting-Edge Ops Solution" in the FTF News Technology Innovation Awards 2020 presented by Financial Technologies Forum and FTF News. The FTF News Technology Innovation Awards were established in 2011 to honor the professionals,...
Communications and Fintech – Part 2: Quantifying Customer Engagement
By Joe Vaccarella and Indy Sarker Customer and service provider dynamics are evolving and as a result, so must the way in which firms evaluate the customer experience. Companies are beginning to enact long-term remote working practices with the right tools in place,...
Client Instant Access Shortlisted Three Times in Waters Rankings 2020
Client Instant Access and its Omnigage platform have been named a finalist in three categories in the 2020 Waters Rankings: 'Best Network Provider', 'Best Mobile Solutions Provider', and 'Best Cloud-Based Application Provider'. The 18th annual Waters Rankings...
Elevating Multi-Channel Engagement Practices – Part 2: Workflow Efficiency
In Part 2 of Client Instant Access’s thought leadership series on how firms can elevate multi-channel customer engagement, we examine how to optimize workflows, even amidst unpredictable circumstances like the ongoing COVID-19 pandemic. As firms across financial...
Is your communications platform secure? Protect your firm from cybersecurity attacks and data breaches.
The threat posed by the worldwide COVID-19 pandemic is forcing firms to not only take measures to ensure business continuity and the well-being of its employees – but to also ensure it has a secure and compliant cloud-based communications platform in place. With the...
FinServ Comms Q&A, Markets Media: Joe Vaccarella, Client Instant Access
Joe Vaccarella, CEO and Founder of Client Instant Access examines how the dynamics of multi-channel communications have been impacted since the outbreak of COVID-19 pandemic and how this will alter the landscape for technology and cybersecurity moving forward. What...