Elevating Multi-Channel Engagement Practices – Part 3: Detailed and Accurate Reporting

By Joe Vaccarella, CEO and Co-Founder, CIA Omnigage In the final part of CIA Omnigage’s thought leadership series on how firms can elevate multi-channel customer engagement, we’ll examine the importance of detailed and accurate reporting for improved data management and client engagement. As firms adjust to new working arrangements beyond the COVID-19 pandemic, instituting a system with strong, resilient data solutions with robust capabilities will be essential.  Data-Driven Insights & Integrity Customers put their trust in technology providers to keep their information safe and have the ability to gain actionable insights from their data. Unless processed and presented in ... Read More

Elevating Multi-Channel Engagement Practices – Part 3: Detailed and Accurate Reporting2020-06-23T17:18:39+00:00

Is your communications platform secure? Protect your firm from cybersecurity attacks and data breaches.

The threat posed by the worldwide COVID-19 pandemic is forcing firms to not only take measures to ensure business continuity and the well-being of its employees – but to also ensure it has a secure and compliant cloud-based communications platform in place. With the number of data breaches and cybersecurity attacks rising daily, a robust multi-channel platform with built-in security and compliance features is critical. At CIA Omnigage, our top priority has always been to deliver a secure, compliant and easy-to-use multi-channel communications platform. No matter how large your database or where you are in the world, our time-to-market is ... Read More

Is your communications platform secure? Protect your firm from cybersecurity attacks and data breaches.2020-04-29T19:56:16+00:00

Omnigage and Analec Team to Streamline Customer Engagement During Covid-19

Telephony and data tools will solve communication hurdles faced by bank teams working remotely. Parsippany, NJ & New York, NY; April 2, 2020 - Omnigage, a provider of premium multi-channel communications solutions, and ANALEC, a global provider of research management and CRM software solutions, have teamed up to streamline customer engagement and communication capabilities for financial institutions during the COVID-19 pandemic. The partnership will address business continuity and communication hurdles that research analysts and traders are facing in leveraging interaction data for both strategic and compliance purposes as firms continue to operate remotely. By combining Omnigage’s next-generation CTI with ... Read More

Omnigage and Analec Team to Streamline Customer Engagement During Covid-192020-04-09T21:55:54+00:00

Elevating Multi-Channel Engagement Practices – Part 1: Data Integrity

By Joseph Vaccarella, CEO and Co-Founder The financial industry is abounding with data, providing participants with ample opportunity to gain greater market insights and make more informed decisions. However, harnessing the oceans of data that's available is a challenge faced by financial institutions, regulators and analysts. CIA's Omnigage platform was designed to address this very issue. In the first part of our series on how to enhance customer engagement practices, we examine the first of Omnigage's three differentiators - data integrity. Enhanced flexibility across your multi-channel engagement platform When figuring out how to enhance technology capabilities for financial service ... Read More

Elevating Multi-Channel Engagement Practices – Part 1: Data Integrity2020-02-21T19:53:42+00:00

VIDEO: Are You Prepared For MiFID II

Sarbanes–Oxley, Dodd Frank and now MiFID II Client Instant Access has answered the call before Complying with MIFID II is not optional! Track and Archive all Voice Communication using advanced voice Based technology from CIA The clock is counting down to MiFID II and CIA has the custom solutions to ensure proper compliance. As Integration Specialists CIA can deliver its voice technology solutions in any CRM platform. Firms that use CIA’s Integrated CRM Dialer track more than just who was called and when the call occurred. IDD ENABLES callers to enter custom notes for each call. Firms can use these ... Read More

VIDEO: Are You Prepared For MiFID II2020-02-07T16:58:12+00:00

Seeking Cover From MIFID II

Client Instant Access Solutions That Can Integrate With Your CRM When the Markets in Financial Instruments Directive II (MIFID II) takes effect on January 1, 2018, financial services firms with offices anywhere in the EU will need to comply with its requirements. The Challenge of Supervision and Compliance As part of MIFID II, firms providing investment advice or portfolio management will no longer be able to accept any type of benefit – monetary or not – from third parties in relation to client service, due to the real or perceived conflict of interest such payments can create. Firms offering ... Read More

Seeking Cover From MIFID II2020-02-07T17:01:47+00:00

MiFID II – How Research Needs to be Tracked and Billed

This MiFID II related article outlines charging for Research. One of the main focuses of MiFID II is tracking research that must be billed to clients. Using the Client Instant Access CRM Dialer system accurately tracks the time spent releasing research information. The Client Instant Access CRM Dialer tracks the name of the prerecorded message left or the length of a live conversation. Our system stores the name, company, Ticker symbol and any notes relating to a contact. This allows for administrators to easily sort lists by company or Ticker for proper reporting and charge backs. ... Read More

MiFID II – How Research Needs to be Tracked and Billed2020-02-21T19:12:47+00:00

Meeting the Challenge of MiFID 2

Powerful services from Client Instant Access will help brokers comply with Europe's new financial legislation Recently, the European Commission revised legislation that regulates firms who provide services to clients linked to financial instruments, including shares, bonds and derivatives. Known as Markets in Financial Instruments Directive 2 (MiFID 2), the regulations represent a widespread change for the financial industry. The primary intent of MiFID 2 is to reduce systemic risk and to ultimately guarantee more robust investor protection. Brokers and investment professionals must change the way they communicate and interact with investors and re-examine how they operate in different markets.  Ultimately, MiFID ... Read More

Meeting the Challenge of MiFID 22020-02-07T17:04:34+00:00

MiFID II Updates and Guidance

Banks and capital markets institutions responding to The Markets in Financial Instruments Directive (MiFID) II legislation is fast approaching.  Just about every large Bank and Capital Markets Institution has started preparations.  It is critical that any organization have a thorough understanding of the impact on operations and a clear plan for implementation.  By far the largest impact will be on the technology component and how a solution can be implemented. We found the articles listed below helpful and worth reading.   Client Instant Access is ready to assist clients with powerful and intuitive solutions to meet these required compliance ... Read More

MiFID II Updates and Guidance2020-02-07T17:05:23+00:00

Voice vs. Text Part 3: What’s Your Message?

Organizations are faced with difficult decisions when creating a communication strategy.  Making sure the message is received and understood are critical to any successful campaign.  There are situations where email and SMS can properly meet the objectives.  But there are other times where the intended message is more complex and requires added personalization. What is the message and how is it conveyed?  Is it a brief message, or is it longer and more complex?  Does it require some context and explaining?  Will the message require some feedback?  These questions are all important and require evaluation. Email, SMS and Social Media are great ... Read More

Voice vs. Text Part 3: What’s Your Message?2020-02-07T17:08:02+00:00

Sell-side Capital Markets: Preparing for MiFID II

Recently, the European Commission revised legislation that regulates firms who provide services to clients linked to financial instruments, including shares, bonds and derivatives. Known as Markets in Financial Instruments Directive 2 (MiFID 2), the regulations represent a widespread change for the financial industry. The primary intent of MiFID 2 is to reduce systemic risk and to ultimately guarantee more robust investor protection. Brokers and investment professionals must change the way they communicate and interact with investors and re-examine how they operate in different markets.  Ultimately, MiFID 2 means that there will be a far more competitive environment for analysts to navigate. ... Read More

Sell-side Capital Markets: Preparing for MiFID II2020-02-07T17:13:29+00:00