Blast messages with our intuitive, web-based communications system

Trusted as technology providers for over two decades, CIA Omnigage empowers businesses to respond to regulatory-driven changes. With our unified platform, supported by a global infrastructure, users benefit from click-to-dial, voice, SMS, email blast and conferencing solutions. If you need to track client interactions, it’s also easy to integrate CIA Omnigage with any commercial CRM or internal system.

Blast messages with our intuitive, web-based communications system

Trusted as technology providers for over two decades, CIA Omnigage empowers businesses to respond to regulatory-driven changes. With our unified platform, supported by a global infrastructure, users benefit from click-to-dial, voice, SMS, email blast and conferencing solutions. If you need to track client interactions, it’s also easy to integrate CIA Omnigage with any commercial CRM or internal system.

Why Choose Omnigage?

Regulatory
Certainty

Effortlessly ensure compliance
with industry regulations

3

Smarter
Communications

Deliver actionable
communications across multiple
channels

3

Multi-Channel
Engagement

Communicate with customers
through advanced computer
telephony integration (CTI)

3

Why Choose Omnigage?

MULTI-CHANNEL ENGAGEMENT

Communicate with customers through advanced computer telephony integration (CTI)

Collaboration between technology providers and end-users drives greater efficiency, scalability and flexibility. By using a communications resource that can be quickly and easily implemented into existing workflows with a variety of white label developer offerings, firms can initiate high-value, one-on-one engagements through multiple channels. Whether through voice, SMS or email, this approach allows sales and research personnel to conveniently contact a client while having the interaction automatically recorded, and create bulk engagements that reach large audiences – with minimal time investment.

REGULATORY CERTAINTY

Effortlessly ensure compliance with industry regulations

Compliance and regulatory initiatives have put a much greater emphasis on how data is managed and it remains a top priority for firms. With that in mind, the CIA Omnigage team has a comprehensive understanding of these developments and has engineered Omnigage to ensure consistent compliance around global regulations. The platform not only allows users to review and submit data around engagements, but the process is seamless and effortless.

SMARTER COMMUNICATIONS

Deliver actionable communications across multiple channels

At CIA Omnigage, our top priority has always been to deliver a secure, compliant and easy-to-use multi-channel communications platform. No matter how large your database or where you are in the world, our time-to-market is unmatched by any other firm in the industry.

EMAIL

Create your own custom HTML email templates with attachments

SMS

Send a single message to thousands of contacts and track all responses

VOICE

Quickly send voice messages to an entire client base or community

Move between multiple CRMs using a single customer experience solution

Communicate faster and more effectively with your customers and prospects with Omnigage and solve any unique client need with our robust APIs and JavaScript SDK. Our all-in-one platform integrates seamlessly with any native or commercial CRM and provides valuable customer context – all without any contact syncing required.

EMAIL

Create your own custom
HTML email templates with
attachments

SMS

Send a single message to
thousands of contacts and
track all responses

VOICE

Quickly send voice
messages to an entire
client base or community

Move between multiple CRMs using a single customer experience solution

 

Communicate faster and more effectively with your customers and prospects with Omnigage and solve any unique client need with our robust APIs and JavaScript SDK. Our all-in-one platform integrates seamlessly with any native or commercial CRM and provides valuable customer context – all without any contact syncing required.

How it Works

Platform Features

Omnichannel

  • Consistent user experience across unified inbox, blasts, inbound notifications, click-to-dial/text/email and metrics

Telephony

  • Self-service caller id creation
  • Click-to-Dial, Voicemail & Play-drop
  • Inbound call control: answer, decline, hang up, start/stop recording, transfer, contact matching and conference
  • Add public/private notes for contact while on call; all notes visible on dialer
  • Call tracking and detailed call logs
  • Voice machine detection
  • Instantly acquire US/CA phone numbers for outbound/inbound calling and texting
  • Port phone numbers
  • Multiple phone number extension formats supported

Email

  • Self-service email id creation
  • Share email id with individual users or teams
  • Detailed email logs & user activity reports
  • Click-to-Email
  • Option for DKIM
  • Use a template to pre-fill message with variables
  • Unsubscribe by responding

SMS/MMS

  • Send and receive SMS/MMS with attachments
  • Share SMS/MMS compatible phone numbers with individual users or teams
  • Click-to-Text
  • Use a template to prefill message with variables
  • Recent contact notes visible for both outbound and inbound text messages
  • Unsubscribe by responding

Blasts

  • Easily transition between channels (email/text/voice)
  • Outcome-based rules (e.g., clicks, opens, replies, unsubscribes, bounces, complaints, sent, failed and delivered)
  • Play different audio based on human or machine detection; supports text-to-speech
  • Schedule outbound calls based on contacts best call times
  • Set the number of retry attempts when a call cannot be completed
  • Export detailed metrics as CSV or JSON
  • Replied status for SMS and email can load the thread to continue the conversation with the recipient

Contact Management

  • Share with individual users or teams
  • Notes including the ability to mark as private
  • Omnichannel conversations belonging to a contact
  • Import & export contacts 
  • Voice of Consumer – claiming identity allows for the consumer to provide contact information and engagement preferences

Content / Templates

  • Voice recordings by calling yourself, recording through browser or uploading file directly
  • Share voice recordings and text/email templates with individual users or teams
  • Text-to-speech including preview, SSML support and variables (e.g., Hello {{first-name}}…)
  • Email and text templates support variables, attachments and hosting media
  • Organize templates using tags

IVR

  • DTMF & Speech Prompts with unlimited nesting of menus
  • Prompts trigger transition (e.g., Say yes to receive email)
  • Rules-based actions such as play, say, conference, record, dial, pause, enqueue, notify

Integrations

  • Salesforce with support for calls, texts, emails, blasts, templates, caller ID setup and inbox

User Management

  • Import users
  • Role-based permissions (admin, compliance, standard)
  • Granular IAM access to objects throughout an account
  • Teams
  • Single sign-on (SAML 2.0)
  • Two-factor authentication using phone or texts
  • Enable or disable data exports

Compliance

  • Auditing
  • Pre/post reviews
  • Archived-based design allowing for viewing deleted records
  • Enable compliance on specific activities (voice, text, email, CTD, etc.)
  • Compliance Center for reviews
  • Two-way conversations on reviews between the compliance officer and editor
  • Compliance officer notifications for new reviews via text, email or both

Team Inbox

  • Unified channels across threads
  • Thread visibility based on collaborator access to caller IDs, phone numbers, and email ids (individual or team)
  • Click on the phone number or email address to load the individual thread to respond
  • Filter by direct vs. bulk activity
  • Contact summary with best call times
  • Contact on thread marked as “Verified” when Voice of Consumer identity claimed
  • Filter by calls, texts or emails 
  • Archive threads
  • Visibility of read and replied threads

Contact Center

  • Custom agent statuses
  • Status reporting by agent
  • Auto-connect on-hold call to an available agent
  • Customize workflow status (e.g. when call finishes, set status to After Call Work)
  • Queue modes of batch, progressive and preview
  • Restrict queue processing using time of day, number of calls on hold, and max by hour/day

Metrics

  • Aggregated detailed metrics across channels
  • Ability to filter by user, engagement and time
  • Best call times by contact
  • Storage metrics

Conferencing

  • Create named conference rooms that can be shared with users or teams
  • Customize by enabling beep on entering/exit, on-hold music and max participants
  • Recordings
  • Ability to transfer calls into rooms
  • Mute individual participants
  • Remove participants from room
  • Log participants
  • Rooms can be used in conjunction with inbound/outbound engagements to create custom experiences using rule-based triggers (e.g., schedule engagements with participants, DTMF/speech for passwords, etc.)

Developers

  • Comprehensive REST API with interactive documentation
  • Webhooks with support across most resources
  • Socket for real-time inbound notifications and contact center agent call routing
  • Data exports using the API
  • JavaScript SDK

Account Management

  • Language support for specifying unsubscribe content automatically appended to end of email and text templates
  • Custom subdomains
  • Export data from a variety of resources, including call logs, text logs, email logs, engagement results, templates, and audit logs. Can filter by start/finish dates along with choosing between CSV or JSON

Embeddable CTI

  • Calling with inline caller id creation, ability to voicemail/play drop, transfer, record, conference
  • Texting including loading conversation for responding
  • Emailing with conversation support
  • Sharable voice recordings with call-to-record, upload or record through a browser
  • Voice blasts with the option to play recording if human detected or a different recording when a machine is detected
  • Text blasts with metrics
  • Email blasts with metrics
  • Click to dial lists
  • Team inbox including the ability to load individual conversations
  • JavaScript SDK for controlling what is displayed, events, setting input and customizing look

Community

  • Publish private or public pages
  • Invite subscribers to view private pages
  • Posts support text and media & can be scheduled and expired
  • Individual posts can be marked as public or private
  • Pre/post compliance supported for pages and posts including revisions
  • Individual users or teams can manage pages

Language Support

  • Automatic language detection for Arabic, Chinese, Danish, Dutch, English, French, German, Hindi, Icelandic, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Welsh
  • Map default voice for text-to-speech by language
  • Specify unsubscribe content to be appended to SMS and email templates during blasts
  • Specify one or more keywords by language for detecting unsubscribe via reply for SMS and email