CIA has an unparalleled range of conference calling services and is the provider of choice for many Fortune 500 companies. We use state-of-the-art digital conferencing technology with superior sound quality. From operator-assisted options for large event or quarterly earnings release calls to fully automated choices for smaller, day-to-day calls, our selection of products and attention to detail are second to none.
CIA’s “Event Call” program enables customers to execute large conference calls and quarterly earnings release calls with professionalism and ease. Pre-conference consultation with a CIA Meeting Manager and continuous, dedicated operator assistance are standard, as are separate codes for chairpersons and participants, which provide added security and convenience of call entry. “Back door lines” enable CIA and conference chairs to communicate in private during a call, and chairpersons may opt to have CIA send call invitations and/or have participants pre-register online for a call. They may also choose between a “Listen Only” call or one featuring a CIA-moderated Q-and-A session.
For calls involving 25 people or fewer, a one-time use, single code is given to all participants. Continuous, dedicated operator assistance throughout the call is standard, to gather participant information and monitor the call for sound quality. Customers may choose between Dial In Only calls or Dial In/Dial Out calls, wherein the participants dial in to the conference themselves and then CIA dials out to specified participants or the chairperson at the designated start time.
Automated Conference Calling is a Dial In Only service and is generally for 5-25 participants. A one-time use number is provided for each call. Invoicing may easily be broken out by case numbers or attorney codes, which makes Automated Conference Calling particularly popular among law firms.
Conference on Demand is CIA’s most cost-effective conference calling option. Entirely automated and reservation-free, Conference on Demand service allows users to hold calls at a moment’s notice 24 hours a day, 7 days a week using the same participant and entry codes.
CIA can record conference calls and promptly send our clients a link to the corresponding .wav or MP3 file. If desired, we will also mail a copy of the call recorded on a Compact Disc.
Full transcription service is available for all CIA conference calls, and customers may choose between three turnaround time options.
CIA’s webcasting service allows customers to choose between audio-only streaming or audio-visual streaming including presentations and videos. Materials are downloadable by participants, Q and A sessions can be conducted online via a pre-designated email or an online interface and a three-month archive of the call is included at no additional charge.
CIA conference calls can be made available for audio replay for a period of time of the chairperson’s choosing. There is no daily, standard charge for this service.
CIA’s Instant Daytime Dialer (IDD) is a web-based tool which allows you to quickly and easily call and communicate with large groups of people at minimal expense. IDD is conveniently accessible from the office, home or anywhere with a phone and an internet connection, and it eliminates the stress and repetition normally involved with making multiple outbound calls.
IDD is easy to use. The first step is to log in to our online portal from your PC, laptop or tablet. Once logged in, select your phone number from the drop-down list (or enter a new number) and click on “Call Me.” Your phone will then ring and once you answer it, you are connected to the IDD system. Next, select one of your contact lists and a pre-recorded, saved message, or follow the simple directions to create a new one. Once connected to the IDD system with a list and message selected, you may begin calling the numbers on the list simply by clicking on them. When you reach voice mail, you have two options. Selecting “Leave Message” without waiting for the tone will instantly “drop” your pre-recorded message into the person’s inbox. Alternately, you can personalize a message by waiting for the tone, leaving a live, customized introduction and then clicking “Play Message” to instantly add the pre-recorded content. This gives the impression that the entire message was created and left just for that individual. When a call is physically answered by someone, IDD conveniently allows you to speak live with the person.
Consistency - Never again will you have to repeat yourself over and over throughout the day, as the system instantly delivers the same crisp, enthusiastic and effective message every time
Productivity - IDD reduces a two-hour call session to about 30 minutes, as you click your mouse to dial numbers and to instantly “drop” messages into voice mail
Cost Savings - IDD lowers your phone bills, as CIA assumes the outbound long distance and local phone charges for each call
Simplicity - No additional hardware, software or telecommunications equipment is necessary
Convenience - IDD can easily be integrated with existing Customer Relationship Management (CRM) systems
Every call has a “Notes” field which you may use to summarize a live conversation or flag a call for follow-up
Contact lists can be sorted name, company, phone number or priority level according to your needs
Contact Lists and recordings can be shared and un-shared with your coworkers, and there are no limits to the numbers of lists and recordings you can have
Detailed call reporting is available at your fingertips, including time and date stamps for each call as well as whether voice mail was reached or a call was answered live
CIA provides unlimited training via phone and web conferencing, with on-site training available based on the user’s location
CIA’s Customer Service Center is available 24 hours a day, 7 days a week for support
Contact CIA today to learn more about putting our Instant Daytime Dialer to work for your business.
This app provides you with an extension of the CIA web-based portal for convenient management of your Blast Voice Mail service, no dial-in number required. It allows you to access all the features of your account from anywhere with a 3G, 4G or Wi-Fi connection. The app may be used with the Premium and the Express Blast Voice Mail services and, coming soon in 2014, it will also feature Instant Daytime Dialer (IDD) capability.
Record Anywhere with Superior Sound Quality.
Schedule a Voice Mail Blast From Anywhere
Access Existing Content
CIA offers additional services which complement our Instant Daytime Dialer, Blast Voice Mail and Conference Calling. These services include Blast Email, Blast Fax, Blast SMS and Web Conferencing, and they make CIA a true one-stop shop for your messaging and conferencing needs. For more information, please contact us at firstname.lastname@example.org.
CIA’s Blast Email maximizes the effectiveness of this vital method of communication and exponentially increases productivity by allowing our clients to simultaneously send emails to unlimited numbers of people.
Blast Fax allows you to send a fax to unlimited groups of fax numbers with minimal effort and in a fraction of the time it would otherwise take.
CIA’s Web Conferencing is for everyday use by people of all skill levels. It is available anytime from any computer with an internet connection.
Blast Voice Mail was originally developed by Client Instant Access over 17 years ago. It allows the user to easily send voice messages to an entire client base within a short period of time. Users simply access our intuitive, web-based system to record and send their messages with simple clicks of a mouse. We offer two types of Blast Voice Mail service – Premium and Express. Each offers different levels of functionality and reporting to best accommodate our customers’ needs.
CIA’s Operations Dept. ensures that Premium Blasts and contact lists are as accurate as possible by manually calling numbers when necessary, identifying the reasons why a number was not successfully dialed and updating numbers for the user. Operations also reviews every Premium Blast Report prior to it being sent, another level of personal, hands-on attention only offered by CIA.
Unparalleled in the industry, CIA’s Premium Blast Reports not only reveal who received a voice message and who did not but also the specific reasons for unsuccessful deliveries. Customers indicate that Premium Blast Reports reduce time spent managing internal databases by 50% or more, and CIA can also execute a batch upload of revised lists so that the user’s existing CRM is updated.
Users may log onto our website 24 hours a day, 7 days a week to create, access and modify lists and contacts. Users may also have unlimited numbers of lists and contacts.
Any voice message may be downloaded from the CIA interface to the user’s PC. In addition, CIA can create a monthly CD-ROM archive of all recordings to send to the user.Many of the above benefits and additional features of CIA Premium Blast Voice Mail service may be compared to our competition by referring to the following table
Emailed upon blast completion, Express service’s Blast Reports provide the opportunity to update contact lists with non-working or erroneous phone numbers. As with Premium service, CIA can execute a batch upload for revised lists so that the user’s existing CRM is updated.
As they can with Premium service, Express service users may log onto our website 24 hours a day, 7 days a week to create, access and modify lists and contacts. Users may also have unlimited numbers of lists and contacts.
Express Blast Voice Mail users may choose to have their messages left when either a voice mail box or a live person is reached, or both. CIA’s Dual Message Delivery feature allows users to leave two different messages for voice mail boxes and live answers.
Around the clock and across the globe, travel agencies, airlines, hotels and of course travelers themselves all benefit from CIA’s messaging, dialing and conferencing services. Time-sensitive information such as weather delays, transportation schedule changes and hotel promotions is quickly and easily updated via CIA’s Instant Daytime Dialer (IDD), Blast Voice Mail, Blast Email, Blast SMS and Blast Fax. Our conferencing services allow travelers to attend meetings regardless of their location and ensure that businesses in travel-related industries communicate clearly, consistently and cost-effectively. Contact CIA today to see how our solutions will work for email@example.com
CIA’s messaging and dialing services are particularly useful to customer service representatives and other employees in the retail industry who need to communicate with large numbers of clients. In fact, retail analysts using CIA’s services have reported profit increases of 25% to 125% in addition to dramatically improved customer retention rates. Alerting customers to product launches, discounts, promotions and order shipment status increases brand awareness and sales while strengthening loyalty. Contact CIA today to learn more about enhancing your retail firstname.lastname@example.org
CIA’s products have many applications within school systems. Many use CIA’s Blast Voice Mail to send student loan collections reminders. Using our products, schools make the year run more smoothly by quickly and clearly broadcasting school emergencies and closings, changes in schedules, PTA and Board of Education meetings and special communications from the Principal. Contact us to learn how to accomplish all of this and more within your educational email@example.com
CIA’s messaging and conferencing services have many applications within the entertainment industry. Using our products, agencies and arenas can quickly and easily share information with patrons and fans about ticket sales, promotions, changes of venue and exclusive offerings. Public Relations departments can easily release movie trailers to the media. Radio stations are able to host guests from remote locations via teleconference. Talent agents and managers can hold client meetings, secure venues and schedule media spots. These are just a few examples. Contact us and we will work with you to enhance your communications in order to achieve or exceed your marketing campaign’s firstname.lastname@example.org
Client Instant Access recognizes the sensitivity of private health information, and our systems are fully compliant with Health Insurance Portability and Accountability Act (HIPAA) regulations. With that said, a ruling by the Federal Communications Commission effective October 16, 2013 has opened up new ways for those in healthcare to contact the public. CIA’s messaging, conferencing and dialing services are here to help you do so more accurately, expediently and securely than ever before. Combined with our varied compliance tools, detailed reporting, transcription and archiving services, CIA is a virtual one-stop shop for your telecommunications needs. If you work in healthcare, contact us today to learn email@example.com
Law firms use CIA’s Blast Voice Mail and conferencing services to send messages to clients and to conduct meetings, depositions and negotiations from anywhere at any time. Our ability to reach large numbers of people in a very short time via voice mail, text, email and fax is particularly useful for class-action lawsuit notifications. Call recording, transcription, webcasting and audio replay services are highly valuable within this field, and pin numbers and other features keep sensitive legal calls secure. Streamline your legal communications by contacting:firstname.lastname@example.org
Client Instant Access, LLC is SOC 2 Certified, allowing our many customers in the finance industry to rest assured that their information is fully protected. Financial employees use Blast Voice Mail, the Instant Daytime Dialer (IDD) and CIA’s Conference Calling to quickly and reliably transmit information to large numbers of people at minimal expense. In fact, the innovative technologies of Blast Voice Mail and IDD were shaped and perfected using the direct feedback of thousands of analysts. With Blast Voice Mail, financial employees in new territories can introduce themselves to their entire client bases at lightning speed. Fund managers and advisors use Blast Voice Mail in conjunction with email campaigns to drive business, resulting in greater prospect interest and improved client retention. CIA’s Conference Calling regularly helps the financial industry announce quarterly earnings, and IDD has become an invaluable communication tool within sales and research. Combined with rigorous, built-in compliance options and other customizable features, CIA’s secure, integrated services have been lauded by Wall Street as “the best tools on the desktop”. Contact us to empower your company email@example.com
Client Instant Access, LLC was founded in 1997 and is headquartered in Fairfield, N.J. Our state-of-the-art dialing, messaging and conferencing services have made us a leader in the telecommunications industry, and we are the provider of choice on Wall Street and for financial institutions around the world. Co-founder and CEO Joe Vaccarella has over twenty years of conference calling and messaging experience, while the rest of the seasoned senior management team boasts over fifty years of diversified telecommunications experience. CIA employs approximately 100 professionals and maintains a 24-hour on-site conference calling and customer service support center to meet our clients’ needs. We offer the fastest, most productive and reliable systems available in the marketplace to a wide variety of industries. We also provide detailed reporting, feature-rich options, compliance tools and database management resources that rival other companies’ much more expensive Customer Relationship Management (CRM) systems. If your company wishes to integrate our services into an existing platform, we have developed a robust Application Programming Interface (API) that accomplishes this with ease. At CIA, we look forward to innovatively helping our clients meet and exceed their business goals.