Posted on Feb 22, 2017

With Cisco Unified Application Environment 8.5 No Longer Supported, IDD Stands Tall

Recently, Cisco has halted the sale of and stopped supporting the Unified Application Environment 8.5, a major dialer for banks and callers.  This has forced some companies to look for a different dialer, one particularly with better compliance.

Client Instant Access’s Instant Daytime Dialer provides an efficient, compliant replacement to Cisco’s dialer.  There are numerous features that make the product user-friendly, and are sure to be highly useful to anyone in need of a dialer.

The Instant Daytime Dialer (IDD) has a click-to-call function that allows analysts and customers to make calls in a fraction of the time.  It also has the option to drop a voicemail, pre-recorded or not, into their recipients back if they do not respond.

There is also a note-taking section on IDD to keep analysts organized and effective at their jobs.  These note-taking sections can keep individual analysts accountable, as these transcripts can be sent to supervisors.  This accountability can increase sales and productivity.

IDD’s contact lists can also allow any research analyst or healthcare professional easily make lists of clients or patients, and can make it easy to contact them quickly.  With simply a cell phone and an Internet connection, users can communicate with huge amounts of people.

Because of the more personal tone of an individual call, IDD finds more success when it comes to sales.  Any salesperson can use IDD to quickly call hundreds of leads and let them know about a new product, or make a close.  This simplicity can take productivity to new heights.

With Cisco not supporting their own product, many companies find themselves with an unsupported dialer.  These same companies may be looking for an ample replacement in the form CIA’s IDD product, which has great compliance and is completely supported.

Client Instant Access’s Instant Daytime Dialer has impressed clients with its efficiency since 2002.  Its easy-to-use nature and efficiency has made CIA a provider of choice on the front of many different industries.