Job Description
Client Instant Access, based in Parsippany, NJ, is one of the leading providers of communication and technology solutions for the financial, healthcare and many other industries. We are looking for a team member to join our operations group. In this role you will provide first-level customer support and service management for our high-profile client-base. We are experiencing rapid growth and are seeking a person dedicated to customer success. This is an excellent opportunity for an individual to be part of the evolution of CIA and its expansion. Gain invaluable technology and operations experience in a fast-growing industry.
We are looking for an Operations Associate to join our team. You will have the opportunity to interact and support our high-profile clients in the financial services and healthcare industries. As an Operations Associate you will promote customer success through event management and quality assurance efforts.
Compensation: Reply with a request.
Additional Benefits: Health and Dental Plans provided
Responsibilities:
- You will be part of a team supporting our suite of client engagement products, specifically our event conference call and webcast solutions.
- Responsible for maintaining operations process workflow including client request management, best practices for data integrity and secure exchange of information, and thorough follow-up for customer trouble tickets.
- Participate in regular department meetings to discuss and implement procedures to enhance the customer experience.
Requirements: Excellent verbal and written communication skills. Comfortable working in a fast-paced environment. Self-motivated; team-player; problem solver; decision maker.
Job Level: Experienced frequent user of Microsoft Office Suite. Comfortable speaking with clients on the phone. Open minded to coaching and training.
Industry Technology: Telecommunications, Healthcare, Education, Legal, Entertainment, Customer Service
Employment Type:
Full-time
Job Functions:
Event Management
Customer Support
1st Level Troubleshooting
Customer training and service demos