Elevating Multi-Channel Engagement Practices – Part 2: Workflow Efficiency

By Micheal Morgan, Chief Technology Officer In Part 2 of Client Instant Access’s thought leadership series on how firms can elevate multi-channel customer engagement, we examine how to optimize workflows, even amidst unpredictable circumstances like the ongoing COVID-19 pandemic. As firms across financial services, healthcare, education, and other industries continue to work remotely – and with many already considering implementing work from home policies longer-term – multi-faceted and secure resources like webinars, blast voicemail, conference calling, integrated dialer and SMS capabilities, provide the efficiency and peace of mind in what has quickly become a heavily-saturated and hectic communications environment. ... Read More

Elevating Multi-Channel Engagement Practices – Part 2: Workflow Efficiency2020-05-13T12:35:42+00:00

Is your communications platform secure? Protect your firm from cybersecurity attacks and data breaches.

The threat posed by the worldwide COVID-19 pandemic is forcing firms to not only take measures to ensure business continuity and the well-being of its employees – but to also ensure it has a secure and compliant cloud-based communications platform in place. With the number of data breaches and cybersecurity attacks rising daily, a robust multi-channel platform with built-in security and compliance features is critical. At CIA Omnigage, our top priority has always been to deliver a secure, compliant and easy-to-use multi-channel communications platform. No matter how large your database or where you are in the world, our time-to-market is ... Read More

Is your communications platform secure? Protect your firm from cybersecurity attacks and data breaches.2020-04-29T19:56:16+00:00

Timely Communication During a Worldwide Pandemic

By Joe Vaccarella, CEO & Founder The last month has been unlike anything we’ve ever experienced before. Increased communication between employees and customers is now more vital and will continue to be as the world battles through the COVID-19 pandemic. Companies will need to rely on proven multi-channel communication solutions to ensure that business initiatives – such as large events and quarterly earnings release calls – and, more importantly, emergency notifications and alerts are initiated in a timely manner. Omnialert: Real-time Emergency Notifications and Alerts Single-touch emergency notifications have never been more important than in the current circumstances and ... Read More

Timely Communication During a Worldwide Pandemic2020-04-14T13:01:59+00:00

Rocked Like a Hurricane: Why Communication Matters in Post-Storm Efforts

Hurricane season brings the need for quick and effective communication.  The unpredictability of the season challenges communication systems and necessitates the smooth execution of a safety action plan.  Can you trust your communications system?  Are there a variety of methods available that can be used to alert citizens of a potential danger?  Is there an infrastructure in place for post-storm relief efforts?  A communications system is vital infrastructure in preparing for hurricane season and avoiding disaster. Early warnings are key, so early engagements with residents are necessary.  Client Instant Access offers a wealth of blast services that allow law ... Read More

Rocked Like a Hurricane: Why Communication Matters in Post-Storm Efforts2020-02-21T17:13:47+00:00

How Property Management Can Benefit from Omnigage

In our digital world today, Property Manager's have various ways to communicate with their clients and tenants. SMS, email, and voice blasts are all ways you can reach out to your tenants, which can make communication more efficient. Property Management involves the overseeing of real estate and it requires constant communication with tenants and clients. This is where Omnigage comes into play. Client Instant Access has recently introduced a platform known as Omnigage. This unique messaging platform can function as its own CRM or can be an embedded terminal which can integrate with your CRM. How can the Omnigage ... Read More

How Property Management Can Benefit from Omnigage2020-02-21T19:59:33+00:00

Benefits of Using Blast Voicemail for Accounting Firms During Tax Season

As tax season approaches, accountants may find long client lists overwhelming and hard to organize.  Sending reminders to clients about sending their tax information, as well as communicating important information before filing dates arrive are essential during the stressful tax season for accountants. Communicate Reminders and Important Dates Whether you are dealing with ten or ten thousand clients, Client Instant Access’ Blast Voicemail is a great tool for accounting firms seeking to communicate with clients. Blast Voicemail allows an accounting firm to easily disseminate customized messages to their clients, whether it be a reminder about tax season or a ... Read More

Benefits of Using Blast Voicemail for Accounting Firms During Tax Season2020-02-21T17:14:53+00:00

Flu Season? Using Blast Voicemail In The Healthcare Industry

How A Healthcare Agency Was Able To Get The Word Out The first days of winter also mean that the first days of flu season arrived.  For healthcare firms, making sure the public is well stocked with flu shots and making sure people are vaccinated can often be a logistical nightmare. Recently, CIA’s blast voicemail has helped a healthcare agency distribute and reach people in asking whether they have had or want a flu shot. The agency uses the blast voicemail in order to send a message to a large contact list.  When the receiver listens to the message, ... Read More

Flu Season? Using Blast Voicemail In The Healthcare Industry2020-02-21T17:16:06+00:00

Using Voice Blast Voice Mail To Communicate Research and Updates

Client Instant Access offers clients that use Blast Voice Mail and the Integrated CRM Dialer unique options for communicating with their clients and contacts.  The most prevalent is the use of Blast Voice Mail by Research Analysts.  It has proven to be the most consistently used, as well as the most successful. But how, in the new age of growing SMS messaging has the voice messaging industry continued to thrive?  One of the reasons for this is because voice messaging gives Research Analysts the ability to personalize their research.  Voice Communications using Blast Voice Mail adds an enhanced personal ... Read More

Using Voice Blast Voice Mail To Communicate Research and Updates2020-02-21T17:18:42+00:00

Get Out the Vote! – Connect Candidates to Voters Quickly and Efficiently

Client Instant Access connects candidates to voters quickly and efficiently The most important part of an election, whether it is a presidential race or a local town council selection, is reaching out to citizens and potential voters. Every vote counts, and, as every anxious campaign manager knows, turnout can make or break an election. But voters stay home or don't register to vote for a variety of reasons: apathy, lack of passion or simply because they forget to go to the polls. That's why campaigns have to come to rely on Client Instant Access to offer candidates and voter ... Read More

Get Out the Vote! – Connect Candidates to Voters Quickly and Efficiently2020-02-21T17:19:39+00:00

Organizations Rely On Blast Voicemail During Hurricanes And Natural Disasters

During the recent hurricane season, many organizations called on Client Instant Access to assist with navigating the logistical nightmare of communicating to workers, customers and residents to ensure safety and a rapid response. Resort clients benefited greatly from BVM during the recent natural disasters.  Using BVM, resorts were able to notify guests, workers and local residents of the impending hurricane, as well as any emergency procedures that needed to be followed.  Resorts also were able to notify these groups of nearby shelters, help centers and resources if they were displaced or in need of assistance. For a concentration of ... Read More

Organizations Rely On Blast Voicemail During Hurricanes And Natural Disasters2020-02-21T17:20:38+00:00

Blast Voicemail For Campaigns Using Hot Keys Accurate Political Response

Blast Voicemail is a key tool for the political sector, and combined with Telephone Keypad Responses, it has become easier than ever for political campaigns to reach out to thousands of people. It is ideal for political campaigns to be able to easily reach out to thousands of people for greater insight into the mind of the public. Our platform allows a political campaign to send a blast voicemail in the form of a survey, where the recipient will choose between two or more options (for example, Do you support legislation for x. Press one for yes, Press two ... Read More

Blast Voicemail For Campaigns Using Hot Keys Accurate Political Response2020-02-21T17:22:08+00:00

Blast Voice Mail to the Rescue During Hurricane Season

With hurricane season ramping up and two Category 4-5 storms making landfall on the United States, many people in affected areas are dependent on supplies and instructions from emergency service organizations.  However, with millions of people often displaced or affected, this can be a challenge to first responders. In these times of crisis, many have turned to Blast Voice Mail (BVM).  BVM gives companies the power to communicate with thousands of affected clients instantly.  In chaotic and stressful events as these, time is a valuable asset and BVM helps organize a safety action plan.  Since natural disasters are spontaneous ... Read More

Blast Voice Mail to the Rescue During Hurricane Season2020-02-21T17:23:05+00:00

Using Blast Voice Mail In The Education Industry

Solutions For The Education Industry Communication within the education sector is unique in many ways. Outreach is needed for students, parents, faculty and staff, with multiple messages and multiple audiences. Client Instant Access (CIA) offers a suite of services that provide telecommunication solutions to educators from elementary school to college. School closures due to weather conditions are a constant challenge for school administrators. Leaders need to communicate to every single student and parent in a school district that classes are cancelled. Blast Voicemail from CIA provides a solution. Using a contact list consisting of every student’s home number, a ... Read More

Using Blast Voice Mail In The Education Industry2020-02-21T17:25:18+00:00

Are you GDPR Ready? Did you choose the right Telecommunications Provider

Privacy and security has always been a cornerstone of Client Instant Access and the protection of data. Client Instant Access retains the Payment Card Industry (PCI) certification and is the The Provider of Choice on Wall Street for over 23 years because of the dedicated approach to a secure and robust environment for data integrity and security.  All products and services are compliant within state, federal and EU regulations and protect against any sharing of data. What is GDPR? In 2016, the European Parliament issued the release of the General Data Protection Regulation (GDPR), which is a law that ... Read More

Are you GDPR Ready? Did you choose the right Telecommunications Provider2020-02-07T13:19:53+00:00

Keep the Blood Flowing

Blast Voicemail from Client Instant Access offers a reliable solution to the challenge of blood shortages Nearly 12 million units of blood are used every year, and the lives of 4.5 million Americans depend on these transfusions. No matter what the circumstance, whether it is open-heart surgery, a serious laceration or a large scale emergency, hospitals are always in need of units of blood. A steady supply of donations is critical and individual donors are the key factor to ensure the blood supply is full and ready for any contingency. However, of the 115 million people who are eligible ... Read More

Keep the Blood Flowing2020-02-21T17:30:37+00:00

Client Instant Access Helps Real Estate Agencies

Services And Tools That Help Real Estate Agents Be More Efficient Client Instant Access’s products have garnered acclaim from some of the biggest banks in the world, and one of the reasons for this is because of their multi-use nature. Our Blast Voicemail, Integrated CRM Dialer system, and Conference Calling are all products that can be used in multiple industries in order to streamline logistics. The real estate industry is no different.  There are a number of ways that real estate agents use our products in order to be more successful, and to communicate with large amounts of people ... Read More

Client Instant Access Helps Real Estate Agencies2020-02-21T19:05:12+00:00

Blast Voicemail and a CRM Dialer Help Theaters Fill Seats

One of the theater industries biggest challenges is selling out shows.  While shows like Hamilton and The Lion King may have no trouble with this, most playhouses are not as famous as Broadway. However, CIA’s products help theaters distinguish themselves and draw larger audiences.  The unique voice central products help theater executives reach their customers in a more direct, efficient way. The Blast Voicemail product helps theaters let their regular audiences know that there is a premier, or an event happening.  With a pre-existing contact list, the theater can immediately drop a voicemail into their mailbox, and view the ... Read More

Blast Voicemail and a CRM Dialer Help Theaters Fill Seats2020-02-21T19:06:21+00:00

Reaching a Wider Audience With Blast Voicemail

Many companies and corporations often face the same issue when placing calls to potential clients, customers, or patients.  That issue is reaching a large number of people and conveying an effective and personal message to them. Client Instant Access, however, has allowed businesses to do just this.  With CIA’s Blast Voicemail, reaching hundreds of people in the matter of seconds has become a reality.  Companies can even assess the effectiveness of these messages with a comprehensible blast report. Research analysts commonly use blast voicemail in order to communicate new financial information to their clients.  They use Client Instant Access ... Read More

Reaching a Wider Audience With Blast Voicemail2020-02-21T19:08:12+00:00

Keeping Alumni Connected

Client Instant Access’s motto is “getting your message across.”  It has served as a good summation for our mission  as a company and reflects client needs that are widespread across many industries and areas. One popular use where our products help organizations get their messages across is the use by Alumni Groups to help  keep members connected.  Often after finishing high school or college, it is easy to fall out of contact and forget about one’s alma mater. Products like Blast Voicemail and an Integrated CRM Dialer can alleviate this issue by connecting schools and former students more easily. ... Read More

Keeping Alumni Connected2020-02-21T19:09:14+00:00

Global Premium Calling Services: Australia

For the past 20 years, Client Instant Access has had a global presence in all parts of the world. The popularity of Client Instant Access services in Australia are a shining example of the exceptional quality service clients have come to expect. CIA has been  recognized as a top vendor of choice for Australia firms. Having nodes based in Australia has allowed CIA to have a strong infrastructure, which also enables exceptional international service. In addition, “Call quality” remains a very crucial feature that allows communication to flow smoothly on a regular basis. CIA’s state-of-the-art-messaging system provides clear connections ... Read More

Global Premium Calling Services: Australia2020-02-21T19:10:39+00:00

Blast Voice Mail and CRM Dialer Video

CIA’s Integrated CRM Dialer helps you redefine the way you communicate while empowering yourself to become more efficient and organized.  The system is easy and ready to help you take your business to the next level.  Watch the video to learn more. Here’s how it works: Features: Managing Call Lists Take Call Notes Create and leave personal greetings before you drop a message Drop a message and move to the next call. Manage voice messages Share messages with your entire team on the CIA system Send a message out to all your contacts at one time Schedule the date ... Read More

Blast Voice Mail and CRM Dialer Video2020-02-21T19:13:45+00:00

Voice vs. Text Part 3: What’s Your Message?

Organizations are faced with difficult decisions when creating a communication strategy.  Making sure the message is received and understood are critical to any successful campaign.  There are situations where email and SMS can properly meet the objectives.  But there are other times where the intended message is more complex and requires added personalization. What is the message and how is it conveyed?  Is it a brief message, or is it longer and more complex?  Does it require some context and explaining?  Will the message require some feedback?  These questions are all important and require evaluation. Email, SMS and Social Media are great ... Read More

Voice vs. Text Part 3: What’s Your Message?2020-02-07T17:08:02+00:00

Advantages Of Voice Communications Part 2: Business Relationships

When it comes to business relationships, specifically between a salesperson and client, frequent communication is critical.   But distance and time can make face to face communication unrealistic.  A salesperson or business development professional must have consistent and effective lines of communications to nurture successful client relationships.  Use of impersonal communication channels can be harmful in a business relationship and fail to differentiate your company or brand.  This can result in a client with no vested interest in maintaining a relationship and more willing to work with a different company or provider. Client Instant Access has been assisting organizations for ... Read More

Advantages Of Voice Communications Part 2: Business Relationships2020-02-07T17:08:52+00:00

Client Engagement – Voice, SMS, Email, Social Media

Part 1 in a 4 Part Series In the coming weeks, we will discuss the strengths and weaknesses associated with various engagement tools that businesses use today including voice, email, SMS and social media.  This debate has been at the center of business communications for years now, and has companies wondering how they can make their operations more efficient and stay close to their clients.  Client Instant Access has for nearly two decades offered advanced tools and services to allow organizations to deploy voice communications rapidly and efficiently with large groups of people. There has been a growing battle between ... Read More

Client Engagement – Voice, SMS, Email, Social Media2020-02-07T17:09:46+00:00

Why Wall Street Trusts Client Instant Access To Handle Communication Needs

The Provider of Choice on Wall Street Since its birth in 1997, Client Instant Access has acquired a long list of the most impressive Wall Street banks as clients.  But how could one company quietly build so many strong relationships with major banks?  The answer is a combination of the company’s strong products, and more specifically, the built-in compliance solutions. With three major products, Blast Voicemail, Integrated CRM Dialer, and Conference Calling, Client Instant Access has had nearly two decades of success with the banking and financial industries.  The usefulness of all three products is the biggest reason for ... Read More

Why Wall Street Trusts Client Instant Access To Handle Communication Needs2020-02-07T17:10:47+00:00