Client Instant Access announces the new Salesforce Lightning Experience CANDI Sidebar

Client Instant Access announces the new Salesforce Lightning Experience CANDI Sidebar

Client Instant Access has once again jumped ahead of the pack by introducing the CANDI Sidebar for the Lightning Experience. The open CTI allows users to one-click dial any phone number in their Lighting Experience pages. Users have the ability to speak with any live answers and have the interaction recorded in Salesforce. Since 80% of calls go to voicemail users can create and drop a pre-recorded message and move on to the next contact. All notes, call times, and the message delivered are automatically saved in Salesforce freeing up valuable time for the chance at a live interaction. Call records are easily accessible on the contact page. Users see all interactions with contact and can populate follow up call times and other valuable information in the Lightning Experience.

Client Instant Access CANDI Sidebar for the Lightning Experience has saved users hours a day. From law firms, financial institutions to healthcare recruiting CANDI Sidebar for the Lightning Experience has set the standard for communications.

Client Instant Access, LLC Sets Its Sights on Candi

PARSIPPANY, N.J.–(BUSINESS WIRE)–Client Instant Access, LLC introduces “Candi,” a revolutionary Customer Relationship Management (CRM) App through Salesforce that provides clients with maximum detailed reporting, feature-rich options, and compliance tools directly into the hands of the user with nothing more than a click.

“We knew that we needed a creative and fun way to close out our banner year, and the best way to do this was by putting a unique spin on an industry-standard”

Candi is an update on the “click to dial” concept which directly rivals the industry’s leaders by adding levels of ease, efficiency, and security which are currently absent from the marketplace. CIA plans to unleash this App when they make their debut during the four-day innovation extravaganza, Dreamforce.

CIA continues to be an industry pioneer by maintaining a 24-hour on-site conference calling and customer service support center to directly meet clients’ needs. The ever-growing company offers the quickest and most reliable Blast Voice Messaging, Conference Calling, and CRM Dialer systems available in the marketplace. CIA  SOC 2 Certified, allowing their products to cover markets from education and healthcare, to legal and financial. Co-founder and CEO Joe Vaccarella has over twenty years of telecommunications experience, while the rest of the seasoned senior management team boasts over fifty years of diversified industry experience. Most recently, CIA has partnered with industry juggernauts such as Salesforce, Tier1, ANALEC, NEXJ, and Singletrack.

Founded in 1997, Client Instant Access, LLC is headquartered in Parsippany, N.J. The company’s state-of-the-art services have made them a leader in the telecommunications industry, as well as the choice provider for Wall Street’s top financial institutions. They have achieved this recognition by maintaining multiple carrier-neutral data centers on a global scale, in order to uphold only the highest level of call and connection quality.

CIA will be attending Dreamforce taking place October 13-16, within San Francisco’s Moscone Center at Booth #W641.

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