by CIA Omnigage | Sep 23, 2019 | Blast Voice Mail, Blog, Communications, Compliance, Customer Service, Omnigage, Success Stories
Why would you need the capability to use call logging software in your customer tracking? Call logging features contain important information, such as the phone number, the call time, and status of the call. In today’s business world call logging has become a key component that can improve your customer service experience and boost sales productivity. Call logging software allows you to view past interactions with a contact giving you the knowledge to have an intelligent conversation and proceed with the next steps, improving the agent/client relationship.
The new Omnigage multi-channel engagement platform can enable you to receive advanced reporting and have the ability to track inbound and outbound performance. Having the ability to view past calls is a game-changer for many types of businesses and can revolutionize the way people communicate. Omnigage also allows you to log emails and texts and can easily integrate into any CRM system.
Top Benefits of Call Logging
- Tasks and reminders
- Best call time
- Efficiency
- Effectiveness
- Automation
Data and Reporting
One benefit of call logging is that it allows you to track valuable data about each of your agent’s inbound and outbound calls and determine how the agent engaged with that customer. As a result, this can help enhance your call center’s productivity and will give you the feedback you need to productively communicate with your clients.
Improved Customer Service
Another benefit of call logging is that it replaces the time-consuming effort of manual logging each call whether it’s for your sales team or contact center. This helps save time and money and allows your customer service team to concentrate on more calls. You can also track your team’s performance and see if there might be any room for improvement based on results.
If you would like to learn more about our engagement platform Omnigage and how it can help make your CRM more feature-rich please feel free to reach out to our sales team at sales@callcia.com.
by CIA Omnigage | Jul 15, 2019 | Blast Voice Mail, Blog, Communications, Conference Calling, Customer Service, Integrated CRM Dialer, Multi-channel, Omnigage, Success Stories, Thought Leadership
Top Benefits of an Auto Dialer in Call Centers
Having an autodialer has transformed the way call centers operate on a business scale. In the past auto-dialers have been known as just a way to dial out from a list of telephone numbers. However, in today’s world auto-dialers have been defined more as integrated software and can integrate into almost any CRM. For example, if a live person answers he/she would have a list of options to choose from. In addition, auto-dialers have the capability to detect answering machines, disconnected calls, etc. Auto-dialers can also be very beneficial for a variety of industries, such as for political campaigns and the banking industry. An auto dialer can help in the process of conducting polls for the political sector and also handling large amounts of a customer database for large banks. It is important to note that auto-dialers can have many benefits for small businesses and on an enterprise scale.
How can an Auto Dialer Improve Call Centers?
Generate More Leads
Businesses can utilize an autodialer as a way to boost sales leads. An agent can gather information about the contact prior to a call and have a more personalized conversation, which can help increase engagement and the chances of lead conversion. An auto dialer will also help maximize the number of call connections and give agents a better chance to close a lead.
Real-Time Reporting
An auto dialer software has the ability to provide custom reports, which helps agents understand any real-time statistics and whether there were any issues. This user-friendly interface can give you metrics based on real-time reports. Auto-Dialers also give you access to call recordings, which can be beneficial to managers when overseeing agents’ performance.
Increased Agent Talk Time
In the past, many call centers have used manual dialing as a way to call out to different prospects. However, auto-dialers have been used more frequently as a way to increase productivity and efficiency for call agents. This allows increased talk time between agents customers on the phone.
Custom messaging features
Call centers can benefit from an autodialer by also being able to leave a pre-recorded message that will automatically dial out to a list of contacts. In addition, you also have the ability to send a personalized message through text-to-speech or email if your voicemail got dropped. This process cuts down call time by a third and removes the time of waiting for someone to answer the phone.
Overall, auto-dialers have been used as a way to call centers to improve the process for outbound dialing. Connecting with customers at a fast pace is essential in our world today. With an autodialer, you can make sure call agents have the best tool to reach out to their customer base.
For more information on how an autodialer can improve your call center, visit www.callcia.com or reach us at sales@callcia.com.
by CIA Omnigage | Jul 15, 2019 | Blast Voice Mail, Blog, Communications, Event, Success Stories
Hurricane season brings the need for quick and effective communication. The unpredictability of the season challenges communication systems and necessitates the smooth execution of a safety action plan. Can you trust your communications system? Are there a variety of methods available that can be used to alert citizens of a potential danger? Is there an infrastructure in place for post-storm relief efforts? A communications system is vital infrastructure in preparing for hurricane season and avoiding disaster.
Early warnings are key, so early engagements with residents are necessary. Client Instant Access offers a wealth of blast services that allow law enforcement professionals to connect with thousands of residents. Whether an email, text, or voice blast, at-risk residents must have time to come to terms with and prepare for a potentially disastrous hurricane. Officials can even have to option to escalate their messages to become more urgent as the storm becomes more imminent. Perhaps the campaign starts with an email blast and progresses to customizable voice blasts.
Preparations for hurricanes start before they show up on a radar map. Formulating an emergency preparedness plan and dispersing it amongst an at-risk area is vital at any time of the year. Beyond hurricanes, a BOLO (be on the lookout) message should be easily available to send out. Whether there’s an impending natural disaster or a dangerous subject on the loose, the public should be easily alerted.
Blast Voicemails that prompt responses can be sent out to gauge how prepared an area is for a storm. This allows a more efficient system of preparation to take hold and can potentially limit the damage sustained from a hurricane. This concept also relates to how these communication systems can more closely connect law enforcement to the people they protect. In an age where law enforcement is mired in controversy, transparency and good service to the public are more important than ever.
Client Instant Access’ Blast Voicemail offers emergency service organizations an easy and reliable way to alert residents of an incoming storm. These organizations can even customize the alerts to correspond with the urgency of their message. This is a solution that looks to ensure and maximize safety during chaotic natural events.
Other products can help communities organize cleaning up the aftermath of a hurricane. Our Auto Dialer and Conference Calling services connect relief services and affected areas. Users can create contact lists of relief and cleanup services to organize the post-storm effort. Our communication systems facilitate collaboration, allowing users to focus on the logistics of their business. Hurricanes threaten our way of life; they are violent reminders that humans are subjects on an Earth that acts upon them. Client Instant Access wants to help law enforcement and emergency service organizations command and protect successfully during these natural disasters.
by CIA Omnigage | Jul 15, 2019 | Blog
At Client Instant Access, we are privileged for the opportunity to provide our voice technology to many of the sell-side’s leading firms and analyst teams. We are grateful to be part of the communication strategy of many past Institutional Investor winners and we look forward to continuing to deliver client engagement solutions to “The Street”.
The simplicity of our suite of products have made Client Instant Access the first choice for many major Wall Street banks and financial firms. For over 23 years, our satisfied clients have employed Blast Voicemail, Conference Calling, and an Integrated CRM Dialer to expedite their workdays and get their message across, every single day.
As this year’s votes are cast and results counted, Client Instant Access is excited to announce its newest partnership (the launch of our most advanced platform to date), Omnigage. This platform offers multi-channel engagement tools including Blast Voice Mail, CRM Dialer, SMS, and Conference Calls inside a single platform. Please reach out to us if you are interested in a demo.
Best Wishes from Client Instant Access, we know your hard work and dedication to your client’s success will earn you the recognition you deserve.
by CIA Omnigage | Apr 29, 2019 | Blog
Here at Client Instant Access, we maintain a level of professionalism and diligent work ethic day today because of the white glove service we provide to our clients, but sometimes it’s okay to be a little silly here and there. What better way to be silly and get your hands a little messy than inviting your children to spend the day with you at the office!
Although there is always something exciting happening on our conference operating floor or seeing the colorful and creative ideas are flying out of the sales team’s office, we were able to experience a whole new level of creativity and fun! CIA held it’s annual “Bring Your Child to Work Day” this past Thursday. Everyone in the office participated in this fun day. From the CEO, to the General Manager, to the Director of IT, to the Sales Team. Even the Operations team took some time out of the busy schedules to be there and share this day with their fellow colleague’s children.
The day began when the children all arrived at 9:00 AM with their parents for a bagel breakfast. During out breakfast, the children each had the chance to go around the table and introduce themselves to the rest of the office, stating their name, their birthday, their age and who their parent was. As the children became more comfortable with one another, we began our activities and there were TONS of little conversations happening in our conference room! Around 10:30, we stopped for a short “coffee” (actually a donut) break which seemed to be the highlight of the morning. Post donut break, the children took a tour of the office, the garden grounds and even the rest of the building. We took an elevator ride and a few pictures in front of the bridges outside. When we returned to the office, the children did some fun worksheets and some coloring. We paused around 1:00 for a business luncheon to eat and discuss what our afternoon was looking like.
After lunch, the creative wheels were spinning in our conference room. The kids were responsible for creating their own company, a company logo, a company t-shirt, and even their own app! The children were the most excited about this activity and couldn’t wait to share their ideas. From virtual tag to heating and cooling through your cell phone, online gymnastics classes, and even translator conversational apps. These kids covered it all! After presenting their company, app, logos, and t-shirts, the children reflected on their day spent here with us at Client Instant Access. Needless to say, I think our staff wishes those bright little people could share every day in the office with us. Bring Your Child to Work Day 2019 here at CIA was something to remember to their children. We know we definitely will!
