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With the first half of 2020 behind us, we find ourselves in the midst of a watershed moment in financial services. When approaching customer communication and data management, security has become the top priority for firms across the industry, with most accepting that...
With vast amounts of data being created, exchanged, and stored in different locations each day, companies must rely on the integrity and security of their multi-channel communication tools and data networks to ensure data and customer information is protected. Due to...
Q&A session with Charlie Katz of Authority Magazine and Joe Vaccarella, CEO, CIA Omnigage “How Business Leaders Plan To Rebuild In The Post COVID Economy” series Thank you so much for your time! I know that you are a very busy person. Our readers would love to...
In the final part of CIA Omnigage’s thought leadership series on how firms can elevate multi-channel customer engagement, we’ll examine the importance of detailed and accurate reporting for improved data management and client engagement. As firms adjust to new working...
CIA Omnigage was named the "Best Cutting-Edge Ops Solution" in the FTF News Technology Innovation Awards 2020 presented by Financial Technologies Forum and FTF News. The FTF News Technology Innovation Awards were established in 2011 to honor the professionals,...
By Joe Vaccarella and Indy Sarker Customer and service provider dynamics are evolving and as a result, so must the way in which firms evaluate the customer experience. Companies are beginning to enact long-term remote working practices with the right tools in place,...
Client Instant Access and its Omnigage platform have been named a finalist in three categories in the 2020 Waters Rankings: 'Best Network Provider', 'Best Mobile Solutions Provider', and 'Best Cloud-Based Application Provider'. The 18th annual Waters Rankings...