Powerful services from Client Instant Access will help brokers comply with Europe’s new financial legislation
Recently, the European Commission revised legislation that regulates firms who provide services to clients linked to financial instruments, including shares, bonds and derivatives. Known as Markets in Financial Instruments Directive 2 (MiFID 2), the regulations represent a widespread change for the financial industry. The primary intent of MiFID 2 is to reduce systemic risk and to ultimately guarantee more robust investor protection.
Brokers and investment professionals must change the way they communicate and interact with investors and re-examine how they operate in different markets. Ultimately, MiFID 2 means that there will be a far more competitive environment for analysts to navigate.
Client Instant Access provides powerful and intuitive solutions to these changes. The Integrated CRM Dialer allows financial firms to execute efficient client outreach through its click to dial feature. Our CRM Dialer ensures that the analyst will make contact with the investor, either by speaking to them when they pick up or by leaving a prerecorded voice message with an option to add a personal message.
Analysts have reported higher success rates using voice services rather than text platforms to get their message across. Client Instant Access also has transcript and reporting services for Blast Voicemail, the CRM Dialer, and Conference Calling, providing analysts the transparency that the MiFID 2 requires. Brokers that want an edge choose Client Instant Access because they are able to give their investors a personal touch and convey their research efficiently and clearly.
Since 1997, Client Instant Access has worked with some of the most prominent banks on Wall Street, including Goldman Sachs, Wells Fargo, and Morgan Stanley. It is now poised to attract some of the most prominent European banks. In 2015, Client Instant Access secured Barclays PLC as a client. In an increasingly competitive international market, Client Instant Access expects to see an influx in international customers, particularly in Europe.