by CIA Omnigage | Jun 15, 2017 | Blog, Compliance, MiFID 2
Banks and capital markets institutions responding to
The Markets in Financial Instruments Directive (MiFID) II legislation is fast approaching. Just about every large Bank and Capital Markets Institution has started preparations. It is critical that any organization have a thorough understanding of the impact on operations and a clear plan for implementation. By far the largest impact will be on the technology component and how a solution can be implemented.
We found the articles listed below helpful and worth reading. Client Instant Access is ready to assist clients with powerful and intuitive solutions to meet these required compliance changes. Ask us about our MiFID ready compliance solutions, such as our Integrated CRM Dialer and Blast Voice Mail.
by CIA Omnigage | Mar 28, 2017 | Blast Voice Mail, Blog, Integrated CRM Dialer
When it comes to business relationships, specifically between a salesperson and client, frequent communication is critical. But distance and time can make face to face communication unrealistic. A salesperson or business development professional must have consistent and effective lines of communication to nurture successful client relationships. The use of impersonal communication channels can be harmful in a business relationship and fail to differentiate your company or brand. This can result in a client with no vested interest in maintaining a relationship and more willing to work with a different company or provider.
Client Instant Access has been assisting organizations for decades in nurturing these business relationships adding a more personalized form of communication utilizing voice-messaging services and cloud-based CRM Dialer services. The benefits to the user of the Client Instant Access suite of productivity tools is tremendous. A manager can now track his team and make sure they are making calls to clients and following up on new leads. And the salesperson or business development professional using the CRM Dialer will be more successful in closing sales as a result of increased efficiency and better tools that allow them to reach more clients in less time and drop pre-recorded messages when a client is not available.
Imagine starting your morning with a list of client calls and working that list in a fraction of the time. Never worry about proving to your boss that you made all your phone calls since you can now provide a call report. And advanced note-taking features allow you to access important information about your phone calls. It is no wonder many clients utilize the CRM Dialer product in place of a CRM for the simplicity of managing a customer relationship.
Another benefit of voice communication is the ability to provoke a response. Other forms of communication like email do not require the receiving party to respond or engage with the message. But when you speak with current or prospective clients by phone you are more likely to make a good impression and find commonalities not possible with other less personalized forms of communication.
Your company is at a disadvantage if not using advanced communications products like an Integrated CRM Dialer and Blast Voice Mail.
by CIA Omnigage | Mar 9, 2017 | Blast Voice Mail, Blog, Communications, Integrated CRM Dialer
Part 1 in a 4 Part Series
In the coming weeks, we will discuss the strengths and weaknesses associated with various engagement tools that businesses use today including voice, email, SMS, and social media. This debate has been at the center of business communications for years now and has companies wondering how they can make their operations more efficient and stay close to their clients. Client Instant Access has for nearly two decades offered advanced tools and services to allow organizations to deploy voice communications rapidly and efficiently with large groups of people.
There has been a growing battle between SMS, email, and voice in the business world over the past 20 years. As technology becomes more ubiquitous in business, this debate continues. According to Salesforce, on average, business people send and receive 115 emails per day. Although there are a number of benefits to email and electronic engagements, we feel that there are many advantages offered by voice communication.
In another study conducted by Salesforce, they measured the response rate of a phone call versus an email. The phone call marketing ultimately reached a rate of 8.21%, which dwarfed that of the emails, which was 0.3%. Statistics like this suggest voice’s supremacy over text. However, electronic communications can reach a wider audience, but is it as effective?
Using Client Instant Access’s Integrated CRM Dialer, users can click-to-call people on contact lists. The speed of using an automated dialer to contact large numbers of a client allows any organization to realize maximum efficiency and embrace larger numbers of customer engagements.
Blast Voicemail with the CIA has a similar benefit and may reach an audience as quickly as email/SMS. Serving the same function as a blast email, users drop a personally recorded message into everyone in a contact lists’ voicemail. This allows professionals to quickly and personally get in touch with hundreds and potentially thousands of people without having to speak with each individual.
In the coming weeks, we will feature additional articles that examine the pros and cons of voice communications, SMS, email, and social media.
by CIA Omnigage | Mar 2, 2017 | Blast Voice Mail, Blog, Communications, Compliance, Conference Calling, Financial, Integrated CRM Dialer
The Provider of Choice on Wall Street
Since its birth in 1997, Client Instant Access has acquired a long list of the most impressive Wall Street banks as clients. But how could one company quietly build so many strong relationships with major banks? The answer is a combination of the company’s strong products, and more specifically, the built-in compliance solutions.
With three major products, Blast Voicemail, Integrated CRM Dialer, and Conference Calling, Client Instant Access has had nearly two decades of success with the banking and financial industries. The usefulness of all three products is the biggest reason for this. All three seek to limit research analysts’ time in making calls and allow them to get their message across to hundreds of people in a short amount of time.
Since time is a precious resource on Wall Street when it comes to making calls, the CIA has strived. The efficiency of a click to dial a product that works well with CRMs has proven to be an incredibly valuable tool on Wall Street.
Another factor that has led to Client Instant Access being a provider of choice on Wall Street is compliance. CIA is SOC 2 compliant that ensures that all calls and content used through the CIA will be kept private and secure.
Through doing this, the CIA has earned the trust of Wall Street firms. Trust is incredibly valuable when trying to serve the needs of bigger clients in regulated industries, and good compliance and security is a critical component.
Blast Voicemail and our CRM Dialer are the two most widely used products that the CIA offers clients. They allow Financial Institutions to communicate with their clients on a grand scale in a condensed time frame. By creating contact lists and taking notes, an analyst can also stay organized, keep in compliance, and maximize efficiency.
The large scale on which Wall Street operates makes it difficult to stay ahead. CIA can help a Wall Street bank or Financial Institution manage the pace and time of daily transactions and helps companies gain an edge, as well as for trim inefficiencies. This is ultimately what has kept Wall Street firms and Financial Institutions as a client for almost 23 years.
by CIA Omnigage | Jan 26, 2017 | Blog, Integrated CRM Dialer, MiFID 2
Recently, the European Commission revised legislation that regulates firms who provide services to clients linked to financial instruments, including shares, bonds, and derivatives. Known as Markets in Financial Instruments Directive 2 (MiFID 2), the regulations represent a widespread change for the financial industry. The primary intent of MiFID 2 is to reduce systemic risk and to ultimately guarantee more robust investor protection.
Brokers and investment professionals must change the way they communicate and interact with investors and re-examine how they operate in different markets. Ultimately, MiFID 2 means that there will be a far more competitive environment for analysts to navigate.
Client Instant Access’ telephony tools along with Singletrack’s CRM platform provide powerful and intuitive solutions to these changes. The Integrated CRM Dialer feature inside Singletrack allows financial firms to execute efficient client outreach. Our CRM Dialer ensures that the analyst will make contact with the investor, either by speaking to them when they pick up or by leaving a prerecorded voice message with an option to add a personal message.
Since 1997, Client Instant Access has worked with some of the most prominent banks on Wall Street. It is now poised to attract some of the most prominent European banks.
Watch “Sell-side Capital Markets: Preparing for MiFID II” Featuring Stuart Berwick, CEO of Singletrack
