Login

Request a Demo/Quote

How Call Logging Can be Beneficial to your Business

How Call Logging Can be Beneficial to your Business

by | Sep 23, 2019 | Blast Voice Mail, Blog, Communications, Compliance, Customer Service, Omnigage, Success Stories

Why would you need the capability to use call logging software in your customer tracking? Call logging features contain important information, such as the phone number, the call time, and status of the call. In today’s business world call logging has become a key component that can improve your customer service experience and boost sales productivity. Call logging software allows you to view past interactions with a contact giving you the knowledge to have an intelligent conversation and proceed with the next steps, improving the agent/client relationship.

The new Omnigage multi-channel engagement platform can enable you to receive advanced reporting and have the ability to track inbound and outbound performance. Having the ability to view past calls is a game-changer for many types of businesses and can revolutionize the way people communicate. Omnigage also allows you to log emails and texts and can easily integrate into any CRM system.

Top Benefits of Call Logging

  • Tasks and reminders
  • Best call time
  • Efficiency
  • Effectiveness
  • Automation

Data and Reporting

One benefit of call logging is that it allows you to track valuable data about each of your agent’s inbound and outbound calls and determine how the agent engaged with that customer. As a result, this can help enhance your call center’s productivity and will give you the feedback you need to productively communicate with your clients.

Improved Customer Service

Another benefit of call logging is that it replaces the time-consuming effort of manual logging each call whether it’s for your sales team or contact center. This helps save time and money and allows your customer service team to concentrate on more calls. You can also track your team’s performance and see if there might be any room for improvement based on results.

If you would like to learn more about our engagement platform Omnigage and how it can help make your CRM more feature-rich please feel free to reach out to our sales team at sales@callcia.com.

How Call Logging Can Save The Day

How Call Logging Can Save The Day

by | Mar 28, 2018 | Blog, Integrated CRM Dialer

Call-logging Can Reduce Hassle, Save Sales And Keep You Organized

Client Instant Access’s Integrated CRM  Dialer allows users to become incredibly efficient, making and logging calls in a fraction of the time.  A CRM Dialer,  allows this to happen through its click to dial feature.

However, the unsung hero of this product is the call-logging feature.  It saves our clients tons of hassle, and can even save the sale for some research analysts.

Since a majority of research analysts make hundreds of calls, it can sometimes be interruptive to log calls, even if it is an integral part of the process.  While clicking to dial cuts down the time, our call-logging feature helps the analyst immeasurably.

When using a different click-to-dial service, an analyst may forget to log a call or two.  This may seem insignificant relative to hundreds of calls, but some of these missed logs may lead to a huge sale being lost.

Client Instant Access views this train of thought as unnecessary and avoidable.  By automatically logging your calls, you can be assured that contacts you reached will be saved and so will the sale.

Furthermore, our note-taking section allows for increased organization.  It allows the analyst to keep track of their calls, including what kind of information they gave their client and their general response to it.

This call logging also keeps sales teams more accountable in a team setting.  If a salesperson fails to follow up on a lead, it will be apparent to the leader of the group.  It holds each salesperson responsible to follow through with any leads they have.

A CRM Dialer has been an integral part of CIA’s product list since 2003.  Its convenience and a laundry list of features have made it one of Client Instant Access’s most popular products.  It is the first choice of a number of Wall Street banks and ultimately helps research analysts get every edge they can.