Right now, US disaster response teams are scrambling to find new ways to protect communities and businesses during hurricane season – and from the COVID-19 pandemic. Business continuity cannot persevere with outdated systems that don’t have the bandwidth to prepare their clients and employees with a scaled, immediate response when disaster unexpectedly strikes.
By implementing premium, trusted multi-channel communication and conference calling solutions, workflows will remain full speed ahead regardless of the severity of surrounding circumstances.
Weathering the Storm Through Communication
According to TIME, the 2020 hurricane season is already setting records for the earliest named Atlantic storms of their respective places in the alphabet. While tropical storms are flooding in faster than ever before and breaking 15-year-old records, early preparation for firms is key. It can be costly to rely on legacy systems that are not cloud-native and offer antiquated customer management methods of communication. To ensure productivity remains at optimal levels, firms need to employ a multi-faceted solution that offers fully-automated conference calling and large-scale operator-assisted virtual events.
CIA Omnigage’s Omnialert provides multi-channel blast communications, including email, voicemail and SMS. With the power of remote, cloud-based connectivity inherent to CIA Omnigage’s multi-channel communications platform, your firm has the ability to initiate notifications to your entire organization — no matter where they are — within seconds.
With operator-assisted conference calls, continuous, dedicated support is available to participants at all times to gather information and monitor sound quality. This fail-safe strategy assists callers in optimizing workflows and streamlining communication so that momentum is never lost and businesses can function effectively.
Information is Power
While natural disasters cannot be controlled, an abundance of caution can help save firms from going under during these turbulent times. A consistent, 360-degree experience for multi-channel communication engagement is one of the many reassuring benefits for firms. Disasters, from hurricanes to pandemics, should not eliminate consistent client contact and the opportunity for growth.
Keeping in touch is critical during a crisis. Firms that embrace this ongoing digital transformation with new, innovative technologies that can easily share information and ensure close communication will be those seeing continued success. Peak natural disaster season is quickly approaching and securing communication precautions early will deliver better business results when the next storm hits.
The new year is upon us, which means that tax season is officially underway along with the arduous process of sending emails to clients about providing their personal information. With Omnigage, accounting professionals can leverage cloud-based technologies anywhere to seamlessly integrate communications across multiple channels and end-users, alleviating the key main points that the industry has been facing for years.
Communicating Across Multiple Channels
Regardless of whether it’s a few of a few thousand clients that you’re managing, Omnigage is the all-in-one answers for 2020’s tax season communication demands by creating smarter, more streamlined communication channels. Not only does Omnigage store and organize client information to reference and use in future engagements, but it also allows firms to communicate directly with clients and saves accountants valuable time throughout the entire process.
Omnigage’s multi-channel capabilities drive more impactful engagement via dynamic call analysis and a comprehensive user ‘cockpit’. Users have the option to record personalized messages for singular clients – in addition to blast communications to a larger audience.
Addressing Industry Hurdles
With the ability to distribute information in just minutes, Omnigage allows accounting professionals to easily disseminate customized messages to clients via CRM integrations. Whether it’s a reminder about a deadline or a helpful tip about new tax laws, users receive a crystal clear picture regarding the extent of all customer engagements.
Omnigage provides a success rate report for the blast and can be merged into SMS, email or voicemail to create a more intimate message and touchpoint, along with the ability to easily export results. Omnigage’s multi-channel communications and CRM capabilities also provide users with a comprehensive and cost-effective interface that is much easier to organize than postage.
Meeting the Compliance Call
Meeting reporting and compliance conditions in the telecoms and accounting sectors is paramount and it’s imperative that tax professionals employ a robust solution that addresses both the regulatory and security concerns of customers. Client Instant Access maintains a SOC 2 compliance certification and the Omnigage platform is engineered to navigate these parameters to ensure messaging is both secure and within compliance guidelines.
Ensuring client information is exchanged prior to the April 15 deadline is an essential task for accountants but one that can quickly become overwhelming and challenging to organize. As customers desire a more personalized tax service is an increasingly digital environment, Omnigage’s multi-channel communication capabilities are not a luxury this tax season – they’re a necessity.
Part 1 in a 4 Part Series
In the coming weeks, we will discuss the strengths and weaknesses associated with various engagement tools that businesses use today including voice, email, SMS, and social media. This debate has been at the center of business communications for years now and has companies wondering how they can make their operations more efficient and stay close to their clients. Client Instant Access has for nearly two decades offered advanced tools and services to allow organizations to deploy voice communications rapidly and efficiently with large groups of people.
There has been a growing battle between SMS, email, and voice in the business world over the past 20 years. As technology becomes more ubiquitous in business, this debate continues. According to Salesforce, on average, business people send and receive 115 emails per day. Although there are a number of benefits to email and electronic engagements, we feel that there are many advantages offered by voice communication.
In another study conducted by Salesforce, they measured the response rate of a phone call versus an email. The phone call marketing ultimately reached a rate of 8.21%, which dwarfed that of the emails, which was 0.3%. Statistics like this suggest voice’s supremacy over text. However, electronic communications can reach a wider audience, but is it as effective?
Using Client Instant Access’s Integrated CRM Dialer, users can click-to-call people on contact lists. The speed of using an automated dialer to contact large numbers of a client allows any organization to realize maximum efficiency and embrace larger numbers of customer engagements.
Blast Voicemail with the CIA has a similar benefit and may reach an audience as quickly as email/SMS. Serving the same function as a blast email, users drop a personally recorded message into everyone in a contact lists’ voicemail. This allows professionals to quickly and personally get in touch with hundreds and potentially thousands of people without having to speak with each individual.
In the coming weeks, we will feature additional articles that examine the pros and cons of voice communications, SMS, email, and social media.