A major global trading firm with offices across North America, Australia, Europe, and Asia must be prepared to communicate with employees during critical events. The firm must account for a total infrastructure outage and be able to alert employees at a moment’s notice securely.
A delta of the regional and team data is synced throughout the day, providing redundancy if the firm’s data centers are unavailable, including CRMs. Regional leaders have access to the standalone solution with a personalized view of their team. Multiple alert channels, including voice and SMS, are available depending on the nature of the notice.
The client was pleased with the responsiveness during the integration. During the pandemic, the solution was leveraged to send multiple mass alerts.
The last month has been unlike anything we’ve ever experienced before. Increased communication between employees and customers is now more vital and will continue to be as the world battles through the COVID-19 pandemic. Companies will need to rely on proven multi-channel communication solutions to ensure that business initiatives – such as large events and quarterly earnings release calls – and, more importantly, emergency notifications and alerts are initiated in a timely manner.
Omnialert: Real-time Emergency Notifications and Alerts
Single-touch emergency notifications have never been more important than in the current circumstances and with Client Instant Access’s Omnialert, employers and community leaders have the ability to disseminate mass notifications and alerts with a single click of a button.
From general organizational updates to city and education officials sending updates pertaining to school and business closures, the punctuality of pertinent information delivery is paramount. Omnilert allows you to prepare personalized updates in advance that can reach your entire network within seconds regardless of where they are located.
By merging the most innovative technology suite with premium support services, Omnialert is the most reliable emergency response notification system available in a time when dynamic communication is crucial.
Earnings Season is Here
While COVID-19 remains the world’s most pressing issue, the end of Q1 means earnings calls are just around the corner. Robust and reliable multi-channel communication tools will be vital in the weeks ahead as companies disclose earnings reports and analysts host virtual research meetings. Staying on top of earnings calls and having a smooth set-up to transition from one call to the next can be the difference between a productive and disorganized event.
Organization, functionality and efficiency are essential to communication, and Omnigage prioritizes all three. With Omnigage, research analysts are able to create seamless earnings campaigns that provide multiple touchpoints with a streamlined workflow. Omnigage also enables greater control around data and content by providing a holistic view of all customer information and data-driven insights.
With analysts and executives making and receiving multiple calls a day, Omnigage’s professional messaging and advanced dialer are invaluable assets. Omnigage offers a unique scheduling system with appointment reminders available instantaneously on both ends for coordinating meeting logistics.
While stocks and earnings continue to fluctuate during this uncertain time, technology should be a reliable constant.
We’re All In This Together
The COVID-19 pandemic has put us in a situation where working remotely may be the new norm – but that doesn’t mean business continuity should be compromised. While many virtual conferencing and webinar platforms are crashing and experiencing a litany of technical difficulties, Client Instant Access’s bandwidth capacity, security parameters and innovative design are why the world has trusted its solutions for over 23 years.
Interested in learning more? Schedule a demo today.