by Joe Vaccarella | Jan 10, 2020 | Blog, Communications, Compliance, Multi-channel, Omnigage, Thought Leadership
The new year is upon us, which means that tax season is officially underway along with the arduous process of sending emails to clients about providing their personal information. With Omnigage, accounting professionals can leverage cloud-based technologies anywhere to seamlessly integrate communications across multiple channels and end-users, alleviating the key main points that the industry has been facing for years.
Communicating Across Multiple Channels
Regardless of whether it’s a few of a few thousand clients that you’re managing, Omnigage is the all-in-one answers for 2020’s tax season communication demands by creating smarter, more streamlined communication channels. Not only does Omnigage store and organize client information to reference and use in future engagements, but it also allows firms to communicate directly with clients and saves accountants valuable time throughout the entire process.
Omnigage’s multi-channel capabilities drive more impactful engagement via dynamic call analysis and a comprehensive user ‘cockpit’. Users have the option to record personalized messages for singular clients – in addition to blast communications to a larger audience.
Addressing Industry Hurdles
With the ability to distribute information in just minutes, Omnigage allows accounting professionals to easily disseminate customized messages to clients via CRM integrations. Whether it’s a reminder about a deadline or a helpful tip about new tax laws, users receive a crystal clear picture regarding the extent of all customer engagements.
Omnigage provides a success rate report for the blast and can be merged into SMS, email or voicemail to create a more intimate message and touchpoint, along with the ability to easily export results. Omnigage’s multi-channel communications and CRM capabilities also provide users with a comprehensive and cost-effective interface that is much easier to organize than postage.
Meeting the Compliance Call
Meeting reporting and compliance conditions in the telecoms and accounting sectors is paramount and it’s imperative that tax professionals employ a robust solution that addresses both the regulatory and security concerns of customers. Client Instant Access maintains a SOC 2 compliance certification and the Omnigage platform is engineered to navigate these parameters to ensure messaging is both secure and within compliance guidelines.
Ensuring client information is exchanged prior to the April 15 deadline is an essential task for accountants but one that can quickly become overwhelming and challenging to organize. As customers desire a more personalized tax service is an increasingly digital environment, Omnigage’s multi-channel communication capabilities are not a luxury this tax season – they’re a necessity.
by CIA Omnigage | Sep 27, 2018 | Blast Voice Mail, Blog
Blast Voicemail is a key tool for the political sector and combined with Telephone Keypad Responses, it has become easier than ever for political campaigns to reach out to thousands of people. It is ideal for political campaigns to be able to easily reach out to thousands of people for greater insight into the mind of the public.
Our platform allows a political campaign to send a blast voicemail in the form of a survey, where the recipient will choose between two or more options (for example, Do you support legislation for x. Press one for yes, Press two for no). This is an easy way to connect campaigns with voters and get their opinions on the issues that need to be addressed.
Blast Voicemail with Telephone Keypad Responses also offers political campaigns the ability to have operator assistance. A live operator would be available as a Hot Key option to answer specific questions that the ***pollee*** might have and provide additional information about the campaign, or current issues bouncing around on the national and local level.
Reminders about upcoming rallies are also a great use for Telephone Keypad Responses, as a Blast message to thousands of supporters with reminders can be sent out to supporters in minutes and include options for custom responses. Our easy to use blast voicemail system will also provide success rates for answers, giving political campaigns exact accuracy on the magnitude of the interaction.
Our Blast Voicemail system is a dynamic tool for many industries, so the effectiveness of contact lists goes hand in hand with Telephone Keypad Responses. Campaign organizers have the ability to assign voters to different lists based on issues where they have expressed concerns from prior surveys. This allows campaigns to organize and differentiate their supporters, and keep them engaged on important issues that are relevant to the campaign and message.
Don’t wait to include this valuable tool in your political campaign. Talk to one of our Live chat operators, or contact us at sales@callcia.com or 1-888-226-9075.
by CIA Omnigage | Sep 2, 2018 | Blast Voice Mail, Blog
With hurricane season ramping up and two Category 4-5 storms making landfall on the United States, many people in affected areas are dependent on supplies and instructions from emergency service organizations. However, with millions of people often displaced or affected, this can be a challenge to first responders.
In these times of crisis, many have turned to Blast Voice Mail (BVM). BVM gives companies the power to communicate with thousands of affected clients instantly. In chaotic and stressful events as these, time is a valuable asset and BVM helps organize a safety action plan. Since natural disasters are spontaneous and difficult to predict, emergency service organizations and construction companies must account for lots of moving parts. With Blast Voice Mail, users can be sure to get their safety message across quickly and clearly, facilitating the complicated process.
Before and during disaster events, a serious problem is the tendency to underestimate the severity of an impending storm. Using Blast Voice Mail versus email or SMS adds another layer of urgency and allows the caller to vocally convey the gravity of the situation to his/her recipients. There is a higher probability that a voice message will succeed in its goal, and thus a better chance for people’s safety.
by CIA Omnigage | Aug 15, 2018 | Blast Voice Mail, Blog, Success Stories
Solutions For The Education Industry
Communication within the education sector is unique in many ways. Outreach is needed for students, parents, faculty, and staff, with multiple messages and multiple audiences. Client Instant Access (CIA) offers a suite of services that provide telecommunication solutions to educators from elementary school to college.
School closures due to weather conditions are a constant challenge for school administrators. Leaders need to communicate with every single student and parent in a school district that classes are canceled. Blast Voicemail from the CIA provides a solution. Using a contact list consisting of every student’s home number, a principal or superintendent can easily record a voice message to deliver news to large numbers of people. Blast Voicemail’s success rate makes it the best solution.
Similarly, in universities, professors often need to cancel a class for various reasons. In introductory courses with hundreds of students, this can prove to be a challenge. Again, Blast Voicemail can solve this problem, with an instant notification to students that class is canceled. Blast Voicemail is far more useful than simply sending out an email to students because rather than relying on people to check their emails, people receive an actual phone call. This increases the success rate.
Blast Voicemail can also be used to reach out to prospective students at universities. When high school students visit college, they schedule a tour and provide the admissions office their number. College visits are often done in large groups, and students and parents must be reminded of times, locations, and other information. A great way to address this issue is to use Blast Voicemail an hour or so before the tour. This tactic increases retention and encourages students to get to their tours on time.
Finally, the education industry can adopt a conference calling to conduct college interviews. Often, students apply to colleges from out of state, and admission offices must make arrangements to screen potential applicants. With conference calling, an admissions office worker, the applicant, and the interviewer (who can be employed at the university) can all easily converse and conduct an interview remotely.
Related Article: Keeping Alumni Connected
by CIA Omnigage | Jun 15, 2018 | Blast Voice Mail, Blog, Success Stories
Blast Voicemail from Client Instant Access offers a reliable solution to the challenge of blood shortages
Nearly 12 million units of blood are used every year, and the lives of 4.5 million Americans depend on these transfusions. No matter what the circumstance, whether it is open-heart surgery, a serious laceration, or a large scale emergency, hospitals are always in need of units of blood. A steady supply of donations is critical and individual donors are the key factor to ensure the blood supply is full and ready for any contingency.
However, of the 115 million people who are eligible to donate blood in the United States, only 6.8 million actually do so, often leaving blood banks, hospitals, and medical personnel to scramble to keep up with demand. Client Instant Access (CIA) offers a reliable way to facilitate the process of soliciting blood donors to help maintain the blood supply. With CIA’s Blast Voicemail, blood banks, hospitals, and other health care facilities can quickly and efficiently inform a contact list of registered donors that blood is needed.
The contact list for blood donors can be culled from many sources: blood drives, the Red Cross, and other health care organizations. Donors have the option to opt-in to be alerted during a critical blood shortage, an upcoming blood drive, or a need for their specific blood type. This contact list can easily be organized by blood type and/or availability within the Blast Voicemail platform. Blast Voicemail’s high success rate also makes it certain that most donors will know about the blood shortage.
The efficiency of Blast Voicemail can lead to a higher volume of blood in the system at any given time. Blast Voicemail can get the message of blood shortages to potential donors as well. Of the over 100 million people who are non-donors, 17% said they “never thought about” giving blood. Blast Voicemail can reach out to this population using any contact list created from any source. Users can customize a message for this critical need.
