Parsippany, NJ (August 31, 2020) — CIA Omnigage, a provider of premium multi-channel communications solutions, has appointed Daniel Duran, a veteran financial services sales executive, as co-CEO effective September 1, 2020. In his role, Mr. Duran will draw on his 20+ years of experience in sales, strategy, and leadership to accelerate CIA Omnigage’s growth while managing the Company’s strategy, including sales, marketing, and partnerships.
Mr. Duran was previously vice president of sales at Tier1 Financial Solutions, where he played an integral role in leading the company to triple-digit sales growth. Under his leadership, Tier1 was recognized for two consecutive years on Deloitte’s Technology Fast 500 North America, which ranks companies based on fiscal year revenue growth over a three-year period. Earlier in his career, he held sales and business development roles at Dow Jones & Company and Dealogic, LLC, selling into the investment banking space. He started his career at Charles Schwab in the capital markets and trading group, serving institutional clients as a senior sales trader.
“I am honored to join CIA Omnigage, a leader in the telecommunications industry that has served Wall Street and global financial institutions for over 20 years,” said Daniel Duran. “As co-CEO, I look forward to strategically building relationships and driving the customer engagement process. With over 100 clients, including some of the world’s largest banks, this company has an established and trusted reputation that alleviates critical communication challenges in what is becoming an increasingly sophisticated technology landscape. My vision is to keep CIA Omnigage one step ahead of what our customers are looking for and ensure client connectivity is achieved as easily and efficiently as possible.”
Joseph Vaccarella, co-founder and co-CEO of CIA Omnigage, said, “As a company, we are excited to welcome Dan on board. I’ve worked with Dan for many years as a partner, and I admire his knowledge of the industry and strategic vision. His reputation and experience will be integral to our next stage of growth.”
CIA Omnigage has played a key role in alleviating many of the customer relationship and communication issues that firms have faced during the COVID-19 pandemic and was recently named Best Cutting-Edge Ops Solution at the FTF News Technology Innovation Awards.
About CIA Omnigage
CIA Omnigage specializes in communications technology for the financial sector and other B2B markets. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast and conference calling solutions. It integrates seamlessly with any commercial CRM or internal system to track client interactions and provides regulatory compliant reporting. Trusted by capital markets for more than two decades, CIA Omnigage’s 24-hour customer service center is staffed by experienced industry professionals ensuring clients benefit from the fastest, most reliable, and flexible services available. Learn more at www.callcia.com and follow CIA Omnigage on LinkedIn and Twitter.
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Client Instant Access is your most important telecommunications partner
How can Client Instant Access (CIA) make a typical day in the life of an analyst simpler and more productive? With a suite of products designed to tackle all of your telecommunications needs, CIA is a valuable partner to boost your efficiency, cut costs, and streamline your processes.
Meet Sara, a busy research analyst with insight into a stock that she needs to share with a specific contact list of 500 people. CIA’s Blast Voicemail service allows her to easily send out a customized voicemail detailing the information. Sara simply records her message, selects her contact list and hits send. If she was using the premium service, her contacts could receive this blast first thing in the morning in their voicemail. It’s that simple.
On the blast, Sara scheduled a conference call for 10 am to field any questions. The next morning, she receives a report from the blast, itemizing the statistics of who received the blast, which calls dropped to voicemail, and what numbers were inactive. Typically, voicemail blasts achieve an 80% success rate. Sara conducts the conference call. This interaction is the most convenient way to ensure that her message is being completely understood and received. CIA provides an operator that opens the floor for questions after Sara finishes her presentation.
After the conference call, Sara reaches out to anyone who did not receive the initial blast. She uses the Integrated CRM Dialer to efficiently call 100 clients. She simply clicks to dial her clients. If a client doesn’t answer, she can quickly provide them with a customized, prerecorded message and move on to the next person. If they do answer, she can easily talk and have a conversation.
The simplicity of these products has made Client Instant Access the first choice for many major Wall Street banks and financial firms. Users can employ Blast Voicemail, Conference Calling, and the Integrated CRM Dialer to expedite their workdays and get their message across, every single day.
The Provider of Choice on Wall Street
Since its birth in 1997, Client Instant Access has acquired a long list of the most impressive Wall Street banks as clients. But how could one company quietly build so many strong relationships with major banks? The answer is a combination of the company’s strong products, and more specifically, the built-in compliance solutions.
With three major products, Blast Voicemail, Integrated CRM Dialer, and Conference Calling, Client Instant Access has had nearly two decades of success with the banking and financial industries. The usefulness of all three products is the biggest reason for this. All three seek to limit research analysts’ time in making calls and allow them to get their message across to hundreds of people in a short amount of time.
Since time is a precious resource on Wall Street when it comes to making calls, the CIA has strived. The efficiency of a click to dial a product that works well with CRMs has proven to be an incredibly valuable tool on Wall Street.
Another factor that has led to Client Instant Access being a provider of choice on Wall Street is compliance. CIA is SOC 2 compliant that ensures that all calls and content used through the CIA will be kept private and secure.
Through doing this, the CIA has earned the trust of Wall Street firms. Trust is incredibly valuable when trying to serve the needs of bigger clients in regulated industries, and good compliance and security is a critical component.
Blast Voicemail and our CRM Dialer are the two most widely used products that the CIA offers clients. They allow Financial Institutions to communicate with their clients on a grand scale in a condensed time frame. By creating contact lists and taking notes, an analyst can also stay organized, keep in compliance, and maximize efficiency.
The large scale on which Wall Street operates makes it difficult to stay ahead. CIA can help a Wall Street bank or Financial Institution manage the pace and time of daily transactions and helps companies gain an edge, as well as for trim inefficiencies. This is ultimately what has kept Wall Street firms and Financial Institutions as a client for almost 23 years.