The Healthcare Industry is continuing to evolve every day and having various ways to communicate with your staff and patients is vital. With Client Instant Access’ new advanced messaging platform Omnigage you can create and send out personalized messages via SMS, email, and voice blasts to thousands of people in a matter of seconds. This unique messaging platform can function as its own CRM or can be an embedded terminal which can integrate with your CRM.
Having the ability to send out a voice, SMS, or email blast can improve communication with your patients. Healthcare providers are able to save valuable time by sending out alerts to patients for appointment reminders. Omnigage will manage your patient outreach campaigns according to patient preference.
Sending Internal Communication
Communication within a healthcare organization can be very tedious at times. Having the ability to send messages through multiple communication channels can keep everything in sync. You can send out notifications to staff about upcoming birthdays, meetings, etc.
Communicating To Patients During Flu Shot Season
You can send out notifications reminding patients of their vaccinations and receive data from each patient. In addition, you can also track inventory regarding Flu shot vaccinations were needed based on how many appointments took place.
Messaging Alerts and Notifications
Omnigage allows you to notify patients regarding construction, snow removal, alternate parking, tow warnings and even emergencies. Also, you are able to alert patients in regards to parking pass reminders under certain circumstances or how often you visit.
Messaging Prescription Status Notifications
This engagement platform can also communicate out to patients about when their prescription is is ready to be picked up. This can save time and money and make sure patients are receiving the prescriptions that they are in need of.
In our digital world today, Property Manager’s have various ways to communicate with their clients and tenants. SMS, email, and voice blasts are all ways you can reach out to your tenants, which can make communication more efficient. Property Management involves the overseeing of real estate and it requires constant communication with tenants and clients. This is where Omnigage comes into play. Client Instant Access has recently introduced a platform known as Omnigage. This unique messaging platform can function as its own CRM or can be an embedded terminal which can integrate with your CRM.
Inform your tenants about maintenance requests and appointments with an option of a voice, email, or SMS blast. Many scheduled appointments are missed throughout the year and are not conveyed effectively. With a simple SMS tenants can choose to either confirm or cancel.
Create a List of Tenants
You can create custom lists that can be assigned to one or more units allowing you to segment various messages based on intent and tenant profile. Also, you can have the ability to make customizable columns depending on what specific details you are trying to segment when making a contact list.
Metrics and Data
You can have access to live metrics and see if your message was delivered, undelivered, or if someone unsubscribed from receiving notifications. This invaluable data can assist with follow up decisions and possible additional calls based on segmented criteria.
Send a Personalized Message
You can send a personalized message to your contacts about any upcoming events, parking rules and regulations, and newsletters. No more calling one tenant at a time. Now you can quickly create and deploy messages in a timely manner.
Benefits for Property Managers Using Omnigage
Reduced Costs
Sending out messages via SMS, email, and voice would save a lot of time money for property owners who are used to calling each tenant individually. Time sensitive messages are sure to be delivered quickly and efficiently, which can eliminate future issues leading to cost savings.
Emergency Alerts
You can send out emergency alerts to alert the community of emergent matters. When the power goes out you can send a blast message out to inform contacts of an estimated timetable for the power to come back.
In the financial industry, earnings calls are a big event. They are an opportunity for companies to emphasize successes during prosperous times and address concerns during challenging times. The information that is relayed during an earnings call is critical and helps to chart the future for individual and institutional investors. Not surprisingly, the expectations of financial clients for these massive conference calls, and increasingly, their web-based versions, are high. The call quality has to be perfectly clear, the security for the call has to be airtight and the participants have to come away with a feeling of confidence.
Conference calling services from CIA Omnigage meets these challenges and exceed expectations. It starts with a dedicated team of operators who gather any requested participant data (name, company, job title, e-mail address, etc) and/or provide a registration page where participants can enter their data and receive a PIN to enter the call. Security is a priority: only those who are authorized to participate can enter the call.
With hundreds of registered participants, earnings calls must be carefully orchestrated to make certain that all callers receive critical information and can interact in an organized fashion. Operators review call flow and expectations with speakers prior to the call in a private sub-conference. The operators craft a custom introduction for the conference call, ensure the seamless integration of participants, conduct a Q&A session after the main presentation, and manage the call throughout its duration.
Conference calls through CIA Omnigage include additional features such as a login portal that allows you to view call participation in real-time, including participants who have entered the queue to ask a question. In addition to the audio conference, CIA Omnigage can webcast your event, allowing participants the convenience to listen to the call through any web browser or smartphone. And, of course, call quality is superb; you can communicate with confidence, secure in the knowledge that your message will be heard.
After the conference call, you can receive a participant list with all requested data, a recording of the call in any format (i.e. .wav or .mp3), and a transcript of the entire presentation, including the Q&A session. Finally, your call can be posted on a replay system to allow participants who could not attend the call live the opportunity to hear it afterward.
Major financial firms have come to rely on CIA Omnigage to provide the highest level of service and quality for earnings calls across the industry. Contact CIA Omnigage to learn more about how our hosted conference call service make earnings calls easy, efficient, and effective.
Client Instant Access, the provider of choice on Wall Street, will be attending the Channel Partners Conference & Expo from April 9th through the 12th. Our team will be on site to meet with technology enthusiasts about our new Omnigage platform.
Omnigage’s vision is to make the world better by helping forge relationships, and we do this by detangling communication channels into one consistent medium. We exist to help people behind organizations maintain and grow their business connections, including the data and information that goes along with them – empowering you to communicate with customers based on their preferences, all in the same place.
About The Channel Partner’s Conference & Expo
The Channel Partners Conference & Expo is the gathering place for the technology services community. We’re expecting more than 6,000 industry experts including agents, VARs, MSPs, integrators and service providers to converge to share ideas and drive discussion on the topics sharing out industry.
Please stop by booth 368 to learn more information. If you would like to set up a call with our team you can reach us at sales@callcia.com
Client Instant Access, based in Parsippany, NJ, is one of the leading providers of communication and technology solutions for the financial, healthcare and many other industries. We are looking for a team member to join our operations group. In this role you will provide first-level customer support and service management for our high-profile client-base. We are experiencing rapid growth and are seeking a person dedicated to customer success. This is an excellent opportunity for an individual to be part of the evolution of CIA and its expansion. Gain invaluable technology and operations experience in a fast-growing industry.
We are looking for an Operations Associate to join our team. You will have the opportunity to interact and support our high-profile clients in the financial services and healthcare industries. As an Operations Associate you will promote customer success through event management and quality assurance efforts.
Compensation: Reply with a request.
Additional Benefits: Health and Dental Plans provided
Responsibilities:
You will be part of a team supporting our suite of client engagement products, specifically our event conference call and webcast solutions.
Responsible for maintaining operations process workflow including client request management, best practices for data integrity and secure exchange of information, and thorough follow-up for customer trouble tickets.
Participate in regular department meetings to discuss and implement procedures to enhance the customer experience.
Requirements: Excellent verbal and written communication skills. Comfortable working in a fast-paced environment. Self-motivated; team-player; problem solver; decision maker.
Job Level: Experienced frequent user of Microsoft Office Suite. Comfortable speaking with clients on the phone. Open minded to coaching and training.
Industry Technology: Telecommunications, Healthcare, Education, Legal, Entertainment, Customer Service
Employment Type:
Full-time
Job Functions:
Event Management Customer Support
1st Level Troubleshooting Customer training and service demos
If interested, please email your resume and cover letter to Michael Priore at careers@callcia.com
