by CIA Omnigage | Nov 15, 2018 | Blog, Integrated CRM Dialer, Omnigage, Success Stories, Thought Leadership
In the current digital climate, workers have copious options when deciding how to communicate with clients. Phone, SMS, email, and voice blasts are all ways to reach your clientele, but this wide variety can cause disorganization and hurt communicative efficiency.
Enter the new Omnigage Platform that allows users to integrate their communication needs into a CRM like Salesforce as an embedded terminal. This application is a one-stop-shop for anyone seeking a greater level of coordination within their professional life. Users can manage multiple contact lists and engage with them under customizable rules for formula-based customer interactions. This optimizes the range of your business and is an invaluable tool communications tool.
The embedded dialer allows users to send voice messages, calls and texts individually or to entire contact lists. This sort of power is crucial to businesses seeking to establish a more comprehensive relationship with customers. Metrics are provided to offer key insight into what drives your customers, which helps a company cater to customers more precisely and profitably.
This Omnigage Platform is compliant with Salesforce and other CRMs. Users can integrate this convenient application. Thus duality is representative of the many ways in which this program can help businesses establish close relationships with their clients.
This program also has features that are standard under the Client Instant Access umbrella-like transcriptions for calls, detailed engagement reports, and customizable contact creation. These features are designed for easy use and maximum efficiency when talking with clients. The Omnigage Platform is an essential part of any business getting in touch with clients.
by CIA Omnigage | Nov 1, 2018 | Blog, Communications, Conference Calling, Customer Service, Success Stories
Live operator-assisted options for large events and large audience or quarterly earnings release calls.
No matter what the purpose of conference calling, the efficiency and success of the call is of utmost importance. Dropped calls, weak signal, and incoherent clarity are simply unacceptable in the industry of conference calling, and CIA Omnigage, a leader in the field for two decades, understands this and delivers a superior experience all at a tailored price.
CIA Omnigage the provider of choice for a number of global firms, delivers a high level of premium sound quality during conference calls using state of the art digital technology. Our clients have remained loyal to us for two decades, and more are choosing CIA Omnigage every day. Premium conference services from CIA Omnigage features a real-time portal to view call statistics. In addition, CIA Omnigage also offers expedited transcripts and recordings of any call, giving you the opportunity to stay as organized as possible. Participant lists allow clients to see how many individuals of your target audience have been reached during the call.
As the provider of choice for many Fortune 500 companies, CIA Omnigage, is perfectly equipped to help you with your premium conference calling needs. With over 23 years of experience hosting large event conference calls that can include audiences in the 1000’s, we are the most trusted company serving the needs of large companies.
With plenty of helpful operators on hand, you can be sure that you’re calling with premium equipment and services. Give CIA Omnigage a call today and learn how to access premium conference calling.
Large Company Conference Call Features
Host Large Audiences Conference Calls With 1,000’s Participants
Very few companies can manage a call with 1,000’s of callers and ensure the success of the event. We handle 1,000’s of large audience conference calls every year because of our exceptional quality and service.
Manage Q & A Sessions
A live operator can control access on a large event conference call so that they can mute and unmute participants to allow for organized communications and interaction.
Custom Conference Call Introductions
Live conference call operators can read a custom introduction on a large audience conference call at the start of each call to convey the agenda for the large event conference call.
Live Stats In Conference Call Participant Portal
With large event conference calls the host will have access to a portal that provides a view of audience participation in real-time. The portal can show any participants who have entered the queue to ask questions.
Digital Recording and Playback
When a large event conference call is completed, a call recording can be valuable. It allows an organization to have a record of the large event conference call for future reference. But it also allows a company to provide access to a large audience of participants who may have been late or not present during the call. Some organizations even publish and allow access to the public.
Event Conference Call Transcripts
Our experienced team can translate your large event conference call after it is completed so that you have access to a typed document that is accurate. This portable transcript file can save time and money by giving an organization the flexibility to send these archived files to a selected audience.
Advanced Conference Call Sound Quality
Eliminating the background noise during a large event conference call is a critical goal for any organization. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.
by CIA Omnigage | Oct 26, 2018 | Blast Voice Mail, Blog, Integrated CRM Dialer
Client Instant Access connects candidates to voters quickly and efficiently
The most important part of an election, whether it is a presidential race or a local town council selection, is reaching out to citizens and potential voters. Every vote counts, and, as every anxious campaign manager knows, turnout can make or break an election. But voters stay home or don’t register to vote for a variety of reasons: apathy, lack of passion or simply because they forget to go to the polls.
That’s why campaigns have to come to rely on Client Instant Access to offer candidates and voter registration drives easy, efficient and effective products to rally citizens to register and get out the vote.
Blast Voicemail from Client Instant Access can send a pre-recorded message to remind potential and unregistered voters that Election Day is looming. This simple but powerful reminder has the potential to dramatically increase voter turnout and bring targeted voters to the polls. Blast Voicemail can also help candidates get their policies directly into the voicemails of their potential voters. A candidate can easily record a short message that summarizes their main policy positions and send that out as a message to thousands of potential voters.
If candidates need to speak directly and personally to voters, our CRM Dialer is the answer. Candidates can now craft a more personal message to their voters and reach them in a manner that connects them in ways that a TV ad or a billboard simply can’t match. With , a candidate can make quick calls to prospective voters, and if they do not pick up, the candidate can drop a message into the voter’s voicemail, or record a personal message that reflects the unique personality of the candidate.
Blast Voicemail and our CRM Dialer are effective solutions to give candidates a new edge and motivate voters to get to the polls.
by CIA Omnigage | Oct 18, 2018 | Blog, Compliance, Conference Calling, MiFID 2
Hosted conference calls, particularly large earnings calls, are important events for companies in every sector, and they allow callers to convey information to potentially thousands of people. However, some conference call services indirectly limit the way you can use these calls with the absence of digital transcripts and playback
Free conference call services do not typically provide transcripts or recordings after a conference call, but members of our teams will be happy to type a physical transcript of the conference call and make sure that everyone who happened to miss the conference call can still receive all the important information.
Transcription Services Benefits
This transcription service also allows a conference call to be much more than a typical live meeting. Organizations sometimes use our conference call service for smaller scale calls like brainstorming sessions between senior team members before deciding how to disseminate this information to the larger team not present on the call. A transcript allows for careful editing so that only pertinent information is released to the larger group or external audience. Companies have the flexibility to send these transcripts to callers from within their own company or to outside companies to convey transparency and compliance, as well as for future reference in later projects, These transcriptions can also be kept secure, so your company’s private information remains just that.
Digital Recording Benefits
Digital recordings add additional versatility to conference calling because the entire call can be shared later with the chosen audience or retrieved by participants for reference. Having the option of transcription or digital recording provides an essential tool to organizations with premium conference calling needs.
Compliance Benefits Of Premium Conference Calling
Companies are regulated by many agencies and have strict documentation requirements that they must follow so that there is a detailed trail of all communications. Client Instant Access has been a major asset to the largest Wall Street Banks and leading companies in Healthcare so that they meet the strict compliance requirements of their industries. As a result, companies can have easy access to these calls via digital recordings and transcripts that they store in their archives.
Why The Largest Fortune 500 Companies Rely On Us
In a world where privacy and security is critical, it’s beneficial to have access to a reliable conference call center that is secure and robust. Many of the largest fortune 500 companies have come to rely on us to provide the highest level of service and quality for hosting large group conference calls, hosted earnings calls and hosted event calls that require maximum security and reliability.
by CIA Omnigage | Oct 10, 2018 | Blast Voice Mail, Blog, Communications
During the recent hurricane season, many organizations called on Client Instant Access to assist with navigating the logistical nightmare of communicating to workers, customers, and residents to ensure safety and rapid response.
Resort clients benefited greatly from BVM during the recent natural disasters. Using BVM, resorts were able to notify guests, workers, and local residents of the impending hurricane, as well as any emergency procedures that needed to be followed. Resorts also were able to notify these groups of nearby shelters, help centers, and resources if they were displaced or in need of assistance.
For a concentration of resorts in the Caribbean, a hotbed for hurricane activity, Blast Voicemail is extremely useful to enact in a safety action plan. For example, if a hotel has 3,000 guests that they need to inform of an evacuation, one person can easily record a personalized voicemail that will reach every guest. This decreases the chance for a mistake, which can be deadly in times of dire crisis.
Construction and Utility Companies see massive increases in repairs needed during hurricanes. There are multiple divisions and employees to notify in order to deploy repair teams to work on restoring various utility services. BVM streamlines this entire process so that these utility companies can communicate with clients and workers to ensure a smooth, safe, and swift recovery period.
When natural disasters occur, residents can often lose power for days and even weeks, and it is important to make sure that residents have services restored as soon as possible. Electrical companies use BVM to inform customers of an estimated timetable for the power to come back. Keeping people up to date is extremely important when resources have been impaired, and CIA gives companies the power to inform.
Another industry that can benefit from BVM during a natural disaster is education. If power is out, then accessing the Internet or email may be difficult for students. BVM bypasses this problem and will leave a message in a voicemail box. This maximizes the chance that a student or parent will hear a timely alert, and not venture to school that day.
Ultimately, one can only prepare so much for a natural disaster. Blast Voicemail ultimately seeks to minimize the damage and to ensure the safety of as many as possible during a catastrophic storm.
