by CIA Omnigage | Sep 2, 2018 | Blast Voice Mail, Blog
With hurricane season ramping up and two Category 4-5 storms making landfall on the United States, many people in affected areas are dependent on supplies and instructions from emergency service organizations. However, with millions of people often displaced or affected, this can be a challenge to first responders.
In these times of crisis, many have turned to Blast Voice Mail (BVM). BVM gives companies the power to communicate with thousands of affected clients instantly. In chaotic and stressful events as these, time is a valuable asset and BVM helps organize a safety action plan. Since natural disasters are spontaneous and difficult to predict, emergency service organizations and construction companies must account for lots of moving parts. With Blast Voice Mail, users can be sure to get their safety message across quickly and clearly, facilitating the complicated process.
Before and during disaster events, a serious problem is the tendency to underestimate the severity of an impending storm. Using Blast Voice Mail versus email or SMS adds another layer of urgency and allows the caller to vocally convey the gravity of the situation to his/her recipients. There is a higher probability that a voice message will succeed in its goal, and thus a better chance for people’s safety.
by CIA Omnigage | Aug 30, 2018 | Blog, Conference Calling
Conference Calls are an essential part of many organizations’ daily activities, regardless if it’s a few thousand participants or smaller groups. Working with a reliable conference call provider is the one essential tool for ensuring productive meetings with multiple parties on a call.
CIA Omnigage has been the premium conference call service used by the largest financial institutions for over 23 years. With an advanced web-based interface that is easy to use, your goal of a successful call will always be known. You can easily track important stats during the call and monitor participants, which will allow you to focus on what you’re saying during the call, rather than how to set it up. In addition, it also gives you the professionalism you need to stay most efficient when hosting and organizing conference calls.
Toll-Free Conference Call Numbers
Many conference call providers do not offer a toll-free 800 number, or they charge excessive fees for the feature. Our company offers affordable rates on our toll-free 800 numbers with the same crystal clear lines not offered by our competitors. This fairness and convenience is an essential foundation for our conference call provider products and helps differentiate us from competitors.
Large Volume Conference Calling Capacity
As one of the largest conference call providers, we routinely handle calls with thousands of participants. These include Earnings Calls, Large Event Calls, and other advanced communications required by successful organizations. In most cases, complex conference calls require live operator assistance to make the entire conference call experience more productive, but smaller size conference calls can be automated so that only code is needed to execute an “on-demand” conference call. This allows for a faster process when initiating a conference call with only a few people that most likely are already familiar with using conference call services. The code, when entered, will automatically place you into the conference call.
Digital Recording and Playback
We also offer Digital Recording and Playback so that an organization has access to a conference call recording after the call is complete. This can be an important feature when you have participants who may have been late or not present during the call. Another popular feature is our Call Transcript service. Our experienced team can translate your conference call after completion so that you have access to a typed document that is accurate. This portable document saves time and money by providing a company with the flexibility to send a copy to a select audience.
Advanced Conference Call Sound Quality
As a top conference call provider, our advanced Conference Call Sound Quality can eliminate any background noise during an event conference call, which can be a critical goal for any organization. Our advanced digital technology provides clear lines that have made us the top conference call provider for business organizations.
24/7 Customer Service
Finally, one of the most important cornerstones of any premium conference call provider is high-quality customer service. Our customer service is available 24/7 to help with any issues that might occur. This dedication to quality has resulted in our company being recognized as the most trusted conference call provider in the nation.
by CIA Omnigage | Aug 22, 2018 | Blog, Integrated CRM Dialer
CIA Omnigage provides a one-stop-shop for all customer communication and CRM needs with their Integrated CRM Dialer.
CRM’s are a huge part of any company’s day-to-day operations. However, the process of using one can become complex and inefficient. Customers will use a calling service, and then record customer relations in a different CRM.
CIA Omnigage, however, diverges from the herd in this respect. We provide a one-stop-shop for all customer communication and CRM needs. With different features like our CIA portal for logging call information, we provide our customers with efficiency and convenience.
Using CIA as a CRM can be achieved in a few ways. One way is through our note-taking feature on the Integrated CRM Dialer. When making hundreds of calls, a client does not need to leave the page she is making calls from. She simply clicks on the contact and takes notes about the call. If the client did not answer, she can simply mark it as unanswered.
This note-taking feature of our Integrated CRM Dialer allows our customers to stay organized and keep track of their customer relationships under one platform.
To farther enhance the experience of a CRM with CIA, our Integrated CRM Dialer also saves all contact information in the CIA portal. This ensures that an analyst will not lose track of new customers. The Integrated CRM Dialer also helps improve customer relationships by allowing the analyst to easily put these contacts into groups.
These contacts will be key to an analyst and require no extra work of her. All the information stays on the same platform, and the entire process remains simple and uniform.
Finally, CIA also offers a call record log with their Integrated CRM Dialer. This allows our clients to see all calls they have made and judge their success rates. It’s a vital piece of what makes CIA Omnigage’s Integrated CRM Dialer product an effective CRM.
CIA Omnigage’s products offer to click to dial services as well as an Integrated CRM features that make the company the top choice for Wall Street banks. Our reliability and compliance have shined on Wall Street for nearly two decades. Let us show you how an Integrated CRM Dialer can improve your results.
by CIA Omnigage | Aug 15, 2018 | Blast Voice Mail, Blog, Success Stories
Solutions For The Education Industry
Communication within the education sector is unique in many ways. Outreach is needed for students, parents, faculty, and staff, with multiple messages and multiple audiences. Client Instant Access (CIA) offers a suite of services that provide telecommunication solutions to educators from elementary school to college.
School closures due to weather conditions are a constant challenge for school administrators. Leaders need to communicate with every single student and parent in a school district that classes are canceled. Blast Voicemail from the CIA provides a solution. Using a contact list consisting of every student’s home number, a principal or superintendent can easily record a voice message to deliver news to large numbers of people. Blast Voicemail’s success rate makes it the best solution.
Similarly, in universities, professors often need to cancel a class for various reasons. In introductory courses with hundreds of students, this can prove to be a challenge. Again, Blast Voicemail can solve this problem, with an instant notification to students that class is canceled. Blast Voicemail is far more useful than simply sending out an email to students because rather than relying on people to check their emails, people receive an actual phone call. This increases the success rate.
Blast Voicemail can also be used to reach out to prospective students at universities. When high school students visit college, they schedule a tour and provide the admissions office their number. College visits are often done in large groups, and students and parents must be reminded of times, locations, and other information. A great way to address this issue is to use Blast Voicemail an hour or so before the tour. This tactic increases retention and encourages students to get to their tours on time.
Finally, the education industry can adopt a conference calling to conduct college interviews. Often, students apply to colleges from out of state, and admission offices must make arrangements to screen potential applicants. With conference calling, an admissions office worker, the applicant, and the interviewer (who can be employed at the university) can all easily converse and conduct an interview remotely.
Related Article: Keeping Alumni Connected
by CIA Omnigage | Aug 8, 2018 | Blog, Conference Calling, Legal
The legal industry depends on conference calling to ensure the success of client communications. Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed. When choosing a conference calling service Lawyers to have a number of requirements. These include
Security
Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access to a secure conference call company. A Lawyer must be able to control the participants allowed to listen in on a scheduled call and request any additional security measures if needed. Lawyers are required to guarantee that the call participant on a hosted call is the intended audience. The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN). There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise. Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required. Many of the largest Law Firms have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
Mute Button
We’ve heard so many horror stories about inappropriate remarks on conference calls, where the person is under the false impression that their line is muted. This can be particularly important for lawyers, who may be in the same room as a colleague or client and want to discuss the progress of the meeting or a particular negotiation point.
Dial-out conference call
In many situations, there is a requirement that the conference call center organizes the call and bring the participants indirectly. The operator will have a list of all participants with a name and phone number. The operator will directly call each defined person on the list and add each participant to the scheduled call. The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number
Conference recording
For a lawyer, it is incredibly valuable to have complete client records. Perhaps no other premium conference calling service is more critical than the ability to record the call and have it saved for future reference. In addition, it can be beneficial for participants who may have been late or not present during the call. Some law groups may even publish and it allow access to the public.
Conference transcription
Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.
Custom Greetings
Live conference call operators will read a custom introduction at the start of each call to convey an agenda for the legal conference call.
Law Firms host conference calls as a critical function in their business. Choosing the best premium conference calling platform for the legal industry is the logical choice since expectations for these important event conference calls are extremely high and very few premium conferences calling providers can be trusted.
