New York and London; January 12, 2022 – CIA Omnigage, the multi-channel communications company, and Singletrack, the capital markets engagement platform, today announced a partnership for capital markets, delivering an integrated solution such that calls and voice-to-email blasts made via CIA Omnigage are automatically captured and logged in Singletrack CRM.
Enabling this automatic data capture means that mutual clients of the two firms can more easily track these interactions, alongside others such as emails and meetings, producing a full picture of activity with their customers without having to manually log the interaction. This is essential if the customer is operating under MiFID II rules, and vitally important for any firm wishing to understand how they are servicing their clients.
“CIA Omnigage has been supporting users in the financial industry for 24 years. We initially provided blast voicemail for research analysts on Wall Street and we quickly became the provider of choice by firms globally. We expanded our suite of services to include a range of other solutions to enhance client communication strategies for our end-users. Through our partnership with Singletrack, our integrated communications services are significantly more valuable to clients as interactions are automatically logged in a CRM,” stated CEO Joseph Vaccarella.
“Singletrack is committed to constant improvement of the service we provide, and this partnership with CIA Omnigage makes our clients’ lives easier by removing the necessity to log calls and call-to-emails. This ambient data capture is another step on the journey to data driven advisory, where digital transformation will yield deep customer behavior insights for our clients to better understand customer needs and improve service levels,” said CEO Stuart Berwick.
About CIA Omnigage
CIA Omnigage specializes in communications technology for the financial sector. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast, conference calling services and virtual event solutions. The firm delivers secure and reliable communications services to capital markets professionals to enable efficient client interactions that adheres to an increasingly demanding regulatory environment. CIA Omnigage supports its technology with first-class customer support ensuring its users gain the most value from the service.
Singletrack is the #1 CRM for leading independent banks and research providers. With offices in London and New York, and over 50 clients around the globe, Singletrack is leading the way in capital markets engagement and research management.
I am a ticketing manager for a regional theatre. We have reopened our facility and began our fall season in mid-September. We are so excited to be providing live entertainment for our patrons again, but pandemic related challenges remain and we need to proactively manage these challenges. The two most pressing challenges my theatre will encounter are show cancellations and ensuring compliance with our building entry policy. In previous outreach efforts, we have found that posting information on our website alone is too passive and most patrons will miss information posted there. We also used email alerts in the past and though this channel improved the success rate of communication, we found a majority of patrons still missed messages in their e-mail inbox.
We have chosen to use a secure emergency text message system for ticket holders to effectively communicate our building entry policy and notify patrons regarding show cancellations. I selected the Omnigage platform for my SMS messaging because this emergency text message service provides my team and I an easy-to-use and cost effective platform to create customer distribution lists, compose a message and rapidly distribute the message to the relevant customers. As an added bonus, the platform allows my team and I to view the delivery results in real-time and receive replies from our audience.
Having an emergency text alert system to send out SMS (text) alerts has proved effective and we have received positive feedback from our patrons. The SMS channel is the method of communication most likely to gain the attention of your audience and ensure your message is received. That said, our theatre is careful to use SMS alerts for essential communication only as we do not want to overuse this method for non-essential messages and potentially lose the attention of our audience. Overall, this emergency text message system has significantly improved the success rate of my customer outreach campaigns.
CIA Omnigage was named the “Best Systems Integrator Amid The Covid-19 Crisis” in the FTF News Technology Innovation Awards 2021 presented by Financial Technologies Forum and FTF News.
The FTF News Technology Innovation Awards were established in 2011 to honor the professionals, financial technology vendors, service providers, industry bodies and regulators that have made significant strides and noteworthy achievements in operational excellence.
Joe Vaccarella, Co-Founder and CEO says. “Congratulations to our CIA Omnigage team on winning ‘Best Systems Integrator Amid The Covid-19 Crisis’ at this year’s FTF Awards, and thank you to all those who voted for us and showed support.”
Winners were selected across over 30 categories through reader voting. Congratulations to all of this year’s winners!
CIA Omnigage, a provider of multi-channel communications solutions is seeking to engage in conversations with investors to potentially explore a potential equity financing round in the 3rd quarter. The fintech company initially started in the financial sector, but has ultimately expanded to different industries, such as: healthcare, legal, property management, etc. Co-CEO Daniel Duran spoke with Mergermarket fintech reporter Yizhu Wang about how CIA Omnigage is focusing this year on upselling to current customers and how the business has grown since the beginning of the Covid-19 pandemic.
Read the full article in MergerMarket.