FTF News Technology Innovation 2021 Awards

FTF News Technology Innovation 2021 Awards

CIA Omnigage has been named a finalist in the 2021 FTF News Technology Innovation Awards in the category of Best Systems Integrator Amid the Covid-19 Crisis!

The FTF News Technology Innovation Awards celebrate and recognize the individuals, fintech vendors and regulators that have made significant strides and noteworthy achievements in operational excellence over the last 12 months.

Winners are selected across 30 categories through reader voting, which is now open until May 14.

Show your support and cast your vote for CIA Omnigage as 2021’s Best Systems Integrator Amid the Covid-19 Crisis’ today!

CIO Review Magazine – Ensuring Customer Engagement in the Covid-era

CIO Review Magazine – Ensuring Customer Engagement in the Covid-era

This article was originally published in CIO Review Magazine.

The complex nature of the financial services industry impels players to keep pushing their limits in identifying innovative ways to build customer relationships and retain them. While the pressure was already as high as can be, recent events just made the situation more complicated for such entities For years, they have depended on connecting with their clients via phone, email, or Text to provide expertise, guidance, or advice. With so many people working away from the infrastructure built, they are struggling to maintain existing levels of client engagement in a complaint and regulatory friendly way – let alone improving it.

Helping such companies engage consumers even during these trying times is CIA Omnigage by offering a Unified Communications Platform. At its core, the company is in two distinct businesses. They are in the Operator assisted conference calling business, which manages large conference calls ranging from board meetings to research marketing events to quarterly earnings calls. “On the conference calling side, trust is a big part of what our clients want. Our operators have been doing this for a long time, they understand the expectations of our clients and deliver solutions in quiet exceptionalism,” says Daniel Duran, Co-CEO, CIA Omnigage.

CIA Omnigage is also in the communications workflow business wherein they manage “Click to dial,” Email and SMS communications from their stand-alone solution named Omnigage. It is basically a cloud-based communications platform that allows clients to initiate a phone call, email or SMS-Chat from their desktop, anywhere and anytime. “Not only does it allow our clients to interact with their customers seamlessly with a lick of a button, but do so in a compliant way,” says Duran. “The cloudnative nature of platform has enabled many existing and new customers to continue their operations during the pandemic.

It is easy to implement, taking anywhere from 2-3 weeks depending on how our clients want to customize it. Once deployed, users can access all their communication tools and customer contact information logging in with a simple username and password.”

With over two decades of trust built up with some of the largest global banks in the world, the company caters to more than 100 clients as of today. Duran adds, “we continuously strive for incremental improvements, and our deep client relationships provide open discussions on achieving them. Additionally, communications is our core competency. For the last 20 + years, it is all we have done. We think there is nothing more important than how you communicate with your customer. It’s not about how the dashboard and used to report on it, but the connection itself is the foal. And we believe no one delivers that connection better than CIA Omnigage.”

He goes on to mention that the future of CIA Omnigage is tied to its ability to deliver communications solutions that work. They want to offer supporting channels of communication that clients will use to connect to consumers. Considering the versatility of its product, the company envisions foraying into the healthcare, real estate, and government sector. CIA Omnigage is also beta-testing an extension of the Omnigage platform, Voicehook, which could ideally digitize voicemails. The product would help customers send a voice message embedded in an email that would contain all the documents intended to be shared along with the audio clip, which can be heard like a podcast. It would also include a call-back feature. CIA Omnigage would be launching this product by the end of Q1. “The level of partnerships will increase dramatically as I see partner eco-systems being a big part of our value add in the coming years. In 2021, our customers can expect the pace of engagement and innovation to increase as we will leave no stones unturned to deliver best-in-class solutions,” says Duran.

Omnigage a Finalist in 2020-21 Cloud Awards

Omnigage a Finalist in 2020-21 Cloud Awards

Omnigage Shortlisted for “Most Promising Start-Up” at International 2020-21 Cloud Awards

Parsippany, NJ & New York, NY; 17 December 2020 – Omnigage, a cloud-based smart engine engagement platform and provider of premium multi-channel communications solutions has been declared a finalist this week in the International 2020-21 Cloud Computing Awards program, The Cloud Awards.

Since 2011, The Cloud Awards program has sought to promote and celebrate excellence and innovation in cloud computing. Entries are accepted throughout the globe and across multiple industry sectors.

The 23 categories for the 2020-21 Cloud Awards include “Cloud Project of the Year,” “Security Innovation of the Year,” and “Best Cloud DR/Business Continuity Solution,” among other prestigious honors.

Omnigage has been shortlisted in the category “Most Promising Start-Up.” Omnigage was one of only six companies to make the shortlist for this category.

“2020 has been a challenging year for most and we’re honored that Omnigage’s innovative and empowering communication capabilities have been recognized by the Cloud Awards,” said Dan Duran, Co-CEO, CIA Omnigage. “Congratulations to all the other shortlisted companies and thank you to our customers for allowing Omnigage’s next-level technology to keep communication alive during this tumultuous year.”

“Omnigage employs cloud technologies to deliver outstanding results and is a deserving finalist in the 2020-21 Cloud Awards program,” said James Williams, Head of Operations, Cloud Awards. “This year has been one unlike any other, posing uniquely non-trivial challenges across every sector of industry. As we have seen across so many of this year’s awards entries, the cloud has been pivotal in increasing organizational efficiency to meet demands both anticipated and unforeseen.”

Hundreds of organizations entered, with entries coming from across the globe, covering the Americas, Australia, Europe and the Middle East. You can view the full shortlist here: https://www.cloud-awards.com/2020-shortlist/.

Final winners will be announced on Thursday 28 January 2021. The Cloud Awards will return with a new Cloud Computing program in late 2021 to continue its recognition of excellence in cloud computing.


About the Cloud Awards

The Cloud Awards is an international program which recognizes and honors industry leaders, innovators and organizational transformation in cloud computing. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2021 and beyond. The Cloud Awards currently offers two awards programs, the Cloud Computing Awards and the Software-as-a-Service Awards.

Categories for the Cloud Computing Awards include Most Promising Start-Up, Best SaaS, and “Best in Mobile” Cloud Solution. Finalists were selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.

About CIA Omnigage

CIA Omnigage specializes in communications technology for the financial sector and other B2B markets. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast and conferencing solutions. It integrates seamlessly with any commercial CRM or internal system to track client interactions and provides regulatory compliant reporting. Trusted by capital markets for more than two decades, CIA Omnigage’s 24-hour customer service center is staffed by experienced industry professionals ensuring clients benefit from the fastest, most reliable, and flexible services available. Learn more at www.callcia.com. 

Media Contact for CIA Omnigage:
Thomas Bermingham
VP of Operations

Media Contact for Cloud Awards:
James Williams – Operations

[USE CASE] One of the world’s largest global banks successfully hosts corporate access roadshow events in a secure virtual environment

[USE CASE] One of the world’s largest global banks successfully hosts corporate access roadshow events in a secure virtual environment


Our longest-standing client of over 23 years, one of the world’s largest global banks, was preparing for its annual Healthcare Conference for its management teams and investors. The three-day annual event, historically hosted at the company’s headquarters, would need to be hosted virtually given the impact of COVID-19 and the need to avoid in-person gatherings. 

For the first time in the company’s history hosting one of its annual roadshows in a virtual environment, there were strict security standards for meeting attendance required:

  • It cannot allow non-clients access to a premium event
  • It cannot allow investors from different firms to attend the same session (the line of questions from an investor provides insight into their investment strategy, therefore, it should not be shared with a competing firm)


Our team gladly accepted the challenge and successfully hosted over 40 management teams and investors – from around the world. No security breaches. No audio break-up. And no, video or bandwidth issues. 

  • The event took place over a three-day period with several meetings hosted throughout each day
  • Each management team had its own dedicated room and lead operator with individual portals and channels for open communication – at all times
  • Investors from the host’s client base were able to schedule 30-45 minute meetings with the CEO, CFO and Directors from large healthcare organizations for a more private and personalized session


Not only was the client extremely pleased with our exceptional white-glove service and audio, video and bandwidth quality, but they are also now considering hosting the majority of their annual roadshows in a virtual environment. In addition, several of their other divisions are now taking advantage of the CIA Omnigage Concierge Virtual Corporate Access Roadshow services.  


CIA Omnigage’s concierge virtual roadshow offering lets you seamlessly organize and schedule large scale, sector-specific events in a virtual environment. With the ability to host as many management teams and investors as needed, and as many individual meetings as required, our white-glove virtual roadshow offering has quickly become the industry standard.

[USE CASE] CIA Omnigage Creates Virtual Multi-room Environment for Government Agency Board Meetings

[USE CASE] CIA Omnigage Creates Virtual Multi-room Environment for Government Agency Board Meetings


A government agency needed to continue hosting monthly board meetings to present reports from various stakeholders, conduct a public comments period, conduct a private executive session and review and vote on action items. Due to COVID-19, the agency contacted CIA Omnigage to design and host a virtual environment for these meetings.


CIA Omnigage created a virtual multi-room environment that segregated the three participant types by role. The virtual roles were further controlled by a dedicated dial-in phone number and code for each attendee segment to ensure each participant received the appropriate level of access. The role assignments control whose line is open and when and also determines who is permitted to attend the Executive Session. An event manager is assigned to the virtual meeting and serves as a point of contact for the agency and assists with public session moderation, meeting alerts and meeting transitions. Last, the agency support team is provided access to the CIA Omnigage event portal where they can view real-time attendance data in each meeting segment.


The success of the CIA Omnigage virtual board meeting allowed for word-of-mouth adoption and by the end of 2020 three government agencies are using the service and CIA Omnigage has hosted 24 board meetings. The solution provided business continuity for each agency and ensured the board could continue to meet with each other and provide public access to their proceedings including public commentary.