[USE CASE] CIA Omnigage Creates Virtual Multi-room Environment for Government Agency Board Meetings

[USE CASE] CIA Omnigage Creates Virtual Multi-room Environment for Government Agency Board Meetings

BUSINESS CHALLENGE

A government agency needed to continue hosting monthly board meetings to present reports from various stakeholders, conduct a public comments period, conduct a private executive session and review and vote on action items. Due to COVID-19, the agency contacted CIA Omnigage to design and host a virtual environment for these meetings.

OUR APPROACH

CIA Omnigage created a virtual multi-room environment that segregated the three participant types by role. The virtual roles were further controlled by a dedicated dial-in phone number and code for each attendee segment to ensure each participant received the appropriate level of access. The role assignments control whose line is open and when and also determines who is permitted to attend the Executive Session. An event manager is assigned to the virtual meeting and serves as a point of contact for the agency and assists with public session moderation, meeting alerts and meeting transitions. Last, the agency support team is provided access to the CIA Omnigage event portal where they can view real-time attendance data in each meeting segment.

RESULTS

The success of the CIA Omnigage virtual board meeting allowed for word-of-mouth adoption and by the end of 2020 three government agencies are using the service and CIA Omnigage has hosted 24 board meetings. The solution provided business continuity for each agency and ensured the board could continue to meet with each other and provide public access to their proceedings including public commentary.

CIA Omnigage Launches Business Advisory Committee and Appoints Nick Harness as Inagural Member

CIA Omnigage Launches Business Advisory Committee and Appoints Nick Harness as Inagural Member

“CIA Omnigage is Launching Its Business Advisory Committee and Appointing Nick Harness as Inagural Member

PARSIPPANY, N.J., Oct. 20, 2020 /PRNewswire/ — CIA Omnigage—an award-winning, cloud-based communications platform and provider-of-choice for financial services and other B2B companies for over two decades—announced the launch of a business advisory committee.

The CIA Omnigage Business Advisory Committee will serve as an innovation incubator for CIA Omnigage and will consist of well-respected industry experts from various business and technology fields. Committee members will provide valuable guidance and insights as the organization works to enhance its next-generation communications platform.

Nick Harness, a highly-respected industry and technology leader in the financial services sector and current chief information officer, Kestra Financial, has been appointed as the inaugural member. Prior to Kestra Financial, Mr. Harness served as chief technology officer, managing director at JP Morgan Asset Management and chief information officer, managing director at Morgan Stanley, Investment Research Division.

“I am excited to announce the launch of the CIA Omnigage Business Advisory Committee. As a collective group, we will work to produce new technologies and determine our roadmap for continued growth,” said Daniel Duran, chairman of CIA Omnigage Business Advisory Committee and co-chief executive officer at CIA Omnigage. “I am honored to welcome Nick as the inaugural member of our Committee. Nick brings a wealth of expertise and fresh perspectives from his 25-year career in the financial services sector, and I look forward to collaborating with him.”

“I am excited to join the CIA Omnigage Business Advisory Committee and am honored to be its inaugural member,” said Nick Harness, chief information officer, Kestra Financial. “As more people are working remotely, connectivity to clients is more important than ever. I think CIA Omnigage, with its long history of providing premium communication solutions, is well-positioned to help and, I look forward to providing guidance where I can.”

About CIA Omnigage

CIA Omnigage specializes in communications technology for the financial sector and other B2B markets. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast and conference calling solutions. It integrates seamlessly with any commercial CRM or internal system to track client interactions and provides regulatory compliant reporting. Trusted by Financial Institutions for more than two decades; CIA Omnigage’s 24-hour customer service center is staffed by experienced industry professionals ensuring clients benefit from the fastest, most reliable, and flexible services available. Learn more at www.callcia.com and follow CIA Omnigage on LinkedIn and Twitter

Contact:

Aidan Vaccarella
CIA Omnigage
+1 (973) 303-0023
avaccarella@callcia.com

SOURCE CIA OMNIGAGE

Related Links

https://www.callcia.com

 

[USE CASE] Major global trading firm leverages mass notification solution for business continuity

[USE CASE] Major global trading firm leverages mass notification solution for business continuity

BUSINESS CHALLENGE

A major global trading firm with offices across North America, Australia, Europe, and Asia must be prepared to communicate with employees during critical events. The firm must account for a total infrastructure outage and be able to alert employees at a moment’s notice securely.

OUR APPROACH

A delta of the regional and team data is synced throughout the day, providing redundancy if the firm’s data centers are unavailable, including CRMs. Regional leaders have access to the standalone solution with a personalized view of their team. Multiple alert channels, including voice and SMS, are available depending on the nature of the notice. 

RESULTS

The client was pleased with the responsiveness during the integration. During the pandemic, the solution was leveraged to send multiple mass alerts.

Elections 2020: Instant Access to Voters

Elections 2020: Instant Access to Voters


The 2020 Election is a month away and it’s crucial that campaigners employ the right tools to keep the general public engaged. Nearly three quarters of Americans remain wary of social media platforms and large technology behemoths misusing their information, so it’s important that people have the peace of mind that technology is secure and non-obtrusive.

Multi-channel communications platforms make this possible by providing a simple and secure way to reach voters instantaneously with real-time notifications in a more secure, virtual environment. As Election Day quickly approaches, it’s not too late to deploy the necessary communication resources and connect with voters, regardless of location.

Real-time Information

During an election, communication strategies must be implemented with great efficiency in mind. With 2020 already being positioned as ‘the remote vote’ campaign, candidates that embrace multi-channel communication tools can more effectively keep their followers up-to-date on breaking news, key event dates and important voting information via voicemail, SMS and email. Informing and engaging voters right up until election day could make or break a voter’s final decision.

CIA Omnigage’s Omnialert powers remote, cloud-based connectivity and allows campaigners to initiate notifications to their entire campaign staff and the broader voting contingent from anywhere at any time. These messages can be scheduled, pre-recorded, and senders can view consolidated lists of responses and metrics after messages are sent.

Users can also customize workflows and set an alert for any undelivered SMS’ to make a follow-up phone call and resend messages to recipients who did not respond the first time around. Through innovative communication tools, campaigners can stay on top of their game and ensure voters are informed 24/7.

Smart, Integrated Solutions

In the age of sophisticated technology and ubiquitous data, voters obtain most of their information during the home stretch of election season and through online political polls. These polls gauge public opinion and seek valuable insights to voting patterns and predictions. However, gathering this critical data can be a laborious and time consuming task that often features a low response rate. Fortunately, multi-channel communication platforms enable polltakers to reach a great number of voters in a more straightforward and efficient manner.

With the Integrated CRM Dialer, a unique click-to-call feature allows pollsters to dial numbers and work through a lengthy contact list quickly. Built with efficiency in mind, the CRM Dialer can easily compile a contact list of polling volunteers for easy access to voters; the user simply clicks a name and the line automatically dials the voter’s number. These lists can also store thousands of contacts, allowing pollsters to reach a larger audience.

The Right Resources

During an election, communication strategies must be implemented with great efficiency in mind. Both Omnialert and CRM Dialer’s main features are designed with speed, accuracy and transparency to bolster businesses and political campaigns that are looking to make waves and build relationships.

Instant access to voters is especially important while much of the public remains under some sort of lockdown or quarantine during the pandemic. With the right resources, the general public can stay-up-to-date and informed on the most current election news until November 3rd – and beyond.

CIA Omnigage Launches Virtual Corporate Access Roadshow Concierge Service

CIA Omnigage Launches Virtual Corporate Access Roadshow Concierge Service

Parsippany, NJ & New York, NY; September 15, 2020 – CIA Omnigage, a provider of premium multi-channel communications solutions, has launched a virtual concierge roadshow service for financial institutions to address the transforming Corporate Access model within a remote working environment. With firms gravitating towards long-term remote working conditions, CIA Omnigage’s new service provides a greater level of flexibility and security as communication dynamics across the financial services continue to evolve.

CIA Omnigage’s concierge virtual roadshow offering allows firms to seamlessly organize and schedule large scale, sector-specific events with the ability to host as many management teams and investors as needed. Corporate Access meetings – which traditionally take place in person – are a pivotal element of the financial ecosystem, offering investors an opportunity to meet company management teams in small, personalized settings.

Due to strict security standards required by host firms, virtual events during the initial months of the COVID-19 pandemic were challenging and sometimes proved to be problematic. In order to address these issues and ensure optimal efficiency in a virtual Corporate Access environment, CIA Omnigage’s white glove virtual roadshow offering will include:

  • A private, secure virtual conference room designated for each management team
  • A CIA Omnigage lead operator assigned to each room to ensure security and workflow efficiency throughout the meeting
  • A dedicated portal for each management team for real-time visibility into session attendance with CIA Omnigage’s proprietary chat feature as a direct communication channel to each lead operator 

“Everything in today’s financial landscape is going digital and in order to keep up, firms need to employ a robust multi-channel communications approach,” said Dan Duran Co-CEO of CIA Omnigage. “Our new service not only offers firms the security and efficiency they need in Corporate Access but also the peace of mind that the process will not be compromised as a result of going virtual.”

The service supports MIFID compliance by tracking attendance and generating attendance reports. Following each meeting, CIA Omnigage will provide clients with a detailed report on session attendance, management, and investor feedback. 

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About CIA Omnigage

CIA Omnigage specializes in communications technology for the financial sector and other B2B markets. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast and conference calling solutions. It integrates seamlessly with any commercial CRM or internal system to track client interactions and provides regulatory compliant reporting. Trusted by capital markets for more than two decades, CIA Omnigage’s 24-hour customer service center is staffed by experienced industry professionals ensuring clients benefit from the fastest, most reliable, and flexible services available. Learn more at www.callcia.com

Media Contact:
P.J. Kinsella
EVP, Media Relations, Paragon PR
+1 (973) 255-7153
pj@paragonpr.com