by CIA Omnigage | Jul 15, 2017 | Blog, Compliance, MiFID 2
Powerful services from Client Instant Access will help brokers comply with Europe’s new financial legislation
Recently, the European Commission revised legislation that regulates firms who provide services to clients linked to financial instruments, including shares, bonds, and derivatives. Known as Markets in Financial Instruments Directive 2 (MiFID 2), the regulations represent a widespread change for the financial industry. The primary intent of MiFID 2 is to reduce systemic risk and to ultimately guarantee more robust investor protection.
Brokers and investment professionals must change the way they communicate and interact with investors and re-examine how they operate in different markets. Ultimately, MiFID 2 means that there will be a far more competitive environment for analysts to navigate.
Client Instant Access provides powerful and intuitive solutions to these changes. The Integrated CRM Dialer allows financial firms to execute efficient client outreach through its click to dial feature. Our CRM Dialer ensures that the analyst will make contact with the investor, either by speaking to them when they pick up or by leaving a prerecorded voice message with an option to add a personal message.
Analysts have reported higher success rates using voice services rather than text platforms to get their message across. Client Instant Access also has a transcript and reporting services for Blast Voicemail, the CRM Dialer, and Conference Calling, providing analysts the transparency that the MiFID 2 requires. Brokers that want an edge choose Client Instant Access because they are able to give their investors a personal touch and convey their research efficiently and clearly.
Since 1997, Client Instant Access has worked with some of the most prominent banks on Wall Street, including Goldman Sachs, Wells Fargo, and Morgan Stanley. It is now poised to attract some of the most prominent European banks. In 2015, Client Instant Access secured Barclays PLC as a client. In an increasingly competitive international market, Client Instant Access expects to see an influx in international customers, particularly in Europe.
by CIA Omnigage | Jun 15, 2017 | Blog, Compliance, MiFID 2
Banks and capital markets institutions responding to
The Markets in Financial Instruments Directive (MiFID) II legislation is fast approaching. Just about every large Bank and Capital Markets Institution has started preparations. It is critical that any organization have a thorough understanding of the impact on operations and a clear plan for implementation. By far the largest impact will be on the technology component and how a solution can be implemented.
We found the articles listed below helpful and worth reading. Client Instant Access is ready to assist clients with powerful and intuitive solutions to meet these required compliance changes. Ask us about our MiFID ready compliance solutions, such as our Integrated CRM Dialer and Blast Voice Mail.
by CIA Omnigage | May 12, 2017 | Communications, News, Success Stories
Client Instant Access has once again jumped ahead of the pack by introducing the CANDI Sidebar for the Lightning Experience. The open CTI allows users to one-click dial any phone number in their Lighting Experience pages. Users have the ability to speak with any live answers and have the interaction recorded in Salesforce. Since 80% of calls go to voicemail users can create and drop a pre-recorded message and move on to the next contact. All notes, call times, and the message delivered are automatically saved in Salesforce freeing up valuable time for the chance at a live interaction. Call records are easily accessible on the contact page. Users see all interactions with contact and can populate follow up call times and other valuable information in the Lightning Experience.
Client Instant Access CANDI Sidebar for the Lightning Experience has saved users hours a day. From law firms, financial institutions to healthcare recruiting CANDI Sidebar for the Lightning Experience has set the standard for communications.
by CIA Omnigage | May 1, 2017 | Blog, Compliance, Integrated CRM Dialer
How a web-based CRM dialer in a regulated industry can help keep your team within the law
When you are on the front line of compliance, every client interaction has the potential for risk. If a member of your organization goes off script, the potential fallout could have serious implications on your bottom line. In regulated sectors as diverse as finance, health care, and education, critical information must be protected and communication must fall within existing protocols.
To stay within the law, a wide range of businesses and organizations have come to rely on automated systems for making calls that require regulatory oversight. The advantages are clear: automating as much of the process as possible means you will deliver messages in a consistent and clear manner, with the additional benefit of saving time and reducing costs.
Stakeholders at large financial and health care organizations know that they must document their communications to comply with the law and their own internal regulations. They also have a mandate to control costs and to streamline operations whenever possible. Using a web dialer, such as Integrated CRM Dialer from Client Instant Access, gives them a number of advantages.
- Knowledge – All phone calls are logged and processed. All records of communications are stored for easy access by the user and the user’s manager, making it an excellent tool for adhering to compliance requirements.
- Simplicity – The CRM Dialer can be easily integrated with your customer relationship management software or used as a standalone product. The program stores all your contacts and allows you to make call “lists” to maximize the efficiency of every call you make.
- Consistency – If employees read from a script, it is difficult to be certain that they are following it carefully, without direct and continual oversight from managers. A CRM Dialer program ensures that the same recorded message will be delivered to the recipient’s voicemail every time. When using the system to connect with people who answer before voicemail kicks in, users can begin the call with a personal introduction and then deploy the recording.
- Security – Cloud-based products require zero maintenance from the end-user. The cloud computing services provider’s IT team monitors the system, updating it as needed, and constantly protecting the data from criminal hackers.
- SOC 2 – The Client Instant Access CRM Dialer is compliant with Service Organization Control 2, which has to do with the five areas of availability, confidentiality, privacy, processing integrity, and security. Organizations, particularly those involved in the finance industry, will want to work only with a SOC 2-compliant CRM Dialer to make sure they are meeting reporting standards.
Switching to a CRM Dialer powered by cloud computing and tying it into your CRM gives you flexibility and the peace of mind that comes from knowing you are meeting your regulatory obligations.
For more information on CIA’s Integrated CRM Dialer application, visit www.callcia.com or call (973) 439-0088.
by CIA Omnigage | Apr 6, 2017 | Blast Voice Mail, Blog, Communications, Integrated CRM Dialer, MiFID 2, Omnigage
Organizations are faced with difficult decisions when creating a communication strategy. Making sure the message is received and understood is critical to any successful campaign. There are situations where email and SMS can properly meet the objectives. But there are other times where the intended message is more complex and requires added personalization.
What is the message and how is it conveyed? Is it a brief message, or is it longer and more complex? Does it require some context and explanation? Will the message require some feedback? These questions are all important and require evaluation.
Email, SMS, and Social Media are great tools to communicate many messages easily. However, for more complex messages, voice is the more convenient and reliable option. For example, if a research analyst needs to convey important financial information that will take some time to explain, then they will not benefit from a huge series of texts or a long-winded email. There can be miscommunications, and the information will not be given as efficiently as it could be. There may be follow-up questions from the client or discussion needed.
In this situation, calling a client is the move. Even if an analyst needs to get in touch with a lot of people about the same financial event, using a blast voicemail or CIA’s Integrated CRM Dialer will expedite the tedious process of dialing numbers.
A phone call is better at conveying complex information because it allows for discussion and there are immediate opportunities to make everything clear. If there is any confusion, the customer will get a response instantaneously and can stay on the line until everything is resolved and understood.
These kinds of messages are common in all industries. Whether it be in finance, healthcare, legal industries, or education, there are always messages that need explaining in order to be effective. When it comes to these more complex messages, using a phone call is the best way to keep mistakes at a minimum.
