![[USE CASE] A regional theater is able to effectively communicate to their patrons by sending out SMS alerts regarding show cancellations](https://callcia.com/wp-content/uploads/2021/10/Untitled-design-28-1080x628.png)
by CIA Omnigage | Oct 26, 2021 | Blog, Case Studies
BUSINESS CHALLENGE
I am a ticketing manager for a regional theatre. We have reopened our facility and began our fall season in mid-September. We are so excited to be providing live entertainment for our patrons again, but pandemic related challenges remain and we need to proactively manage these challenges. The two most pressing challenges my theatre will encounter are show cancellations and ensuring compliance with our building entry policy. In previous outreach efforts, we have found that posting information on our website alone is too passive and most patrons will miss information posted there. We also used email alerts in the past and though this channel improved the success rate of communication, we found a majority of patrons still missed messages in their e-mail inbox.
OUR APPROACH
We have chosen to use a secure emergency text message system for ticket holders to effectively communicate our building entry policy and notify patrons regarding show cancellations. I selected the Omnigage platform for my SMS messaging because this emergency text message service provides my team and I an easy-to-use and cost effective platform to create customer distribution lists, compose a message and rapidly distribute the message to the relevant customers. As an added bonus, the platform allows my team and I to view the delivery results in real-time and receive replies from our audience.
RESULTS
Having an emergency text alert system to send out SMS (text) alerts has proved effective and we have received positive feedback from our patrons. The SMS channel is the method of communication most likely to gain the attention of your audience and ensure your message is received. That said, our theatre is careful to use SMS alerts for essential communication only as we do not want to overuse this method for non-essential messages and potentially lose the attention of our audience. Overall, this emergency text message system has significantly improved the success rate of my customer outreach campaigns.
by CIA Omnigage | Jun 8, 2021 | Award, Blog, News, Omnigage, Success Stories
CIA Omnigage was named the “Best Systems Integrator Amid The Covid-19 Crisis” in the FTF News Technology Innovation Awards 2021 presented by Financial Technologies Forum and FTF News.
The FTF News Technology Innovation Awards were established in 2011 to honor the professionals, financial technology vendors, service providers, industry bodies and regulators that have made significant strides and noteworthy achievements in operational excellence.
Joe Vaccarella, Co-Founder and CEO says. “Congratulations to our CIA Omnigage team on winning ‘Best Systems Integrator Amid The Covid-19 Crisis’ at this year’s FTF Awards, and thank you to all those who voted for us and showed support.”
Winners were selected across over 30 categories through reader voting. Congratulations to all of this year’s winners!
by CIA Omnigage | May 28, 2021 | Blog, News, Omnigage, Success Stories
CIA Omnigage, a provider of multi-channel communications solutions is seeking to engage in conversations with investors to potentially explore a potential equity financing round in the 3rd quarter. The fintech company initially started in the financial sector, but has ultimately expanded to different industries, such as: healthcare, legal, property management, etc. Co-CEO Daniel Duran spoke with Mergermarket fintech reporter Yizhu Wang about how CIA Omnigage is focusing this year on upselling to current customers and how the business has grown since the beginning of the Covid-19 pandemic.
Read the full article in MergerMarket.
by CIA Omnigage | May 27, 2021 | Blog, Conference Calling, Integrated CRM Dialer, News, Omnigage
CIA Omnigage and its Omnigage platform have been named a finalist in four categories in the 2021 Waters Rankings: ‘Best Network Provider’, ‘Best Mobile Solutions Provider’, ‘Best Cloud-Based Application Provider’, and ‘Best Cloud-Based Application Provider!’
The 19th annual Waters Rankings recognize the best fintech vendors across 35 different categories within 5 areas that include Trading Services; Trading Tools; Data Management; Compliance, Risk Management and the Back Office; and Infrastructure and Connectivity.
Show your support for CIA Omnigage by voting now through June 11. You can access the voting page and additional information here.
by CIA Omnigage | May 6, 2021 | Blog, News, Success Stories
Our VP of Operations, Thomas Bermingham, was recently a guest on Wright, Constable & Skeen, LLP. Client Spotlight podcast. The WCS Client Spotlight podcast is a series of interviews with clients to showcase their business, their work in the community, and how their teams work together to solve everyday business problems.
Tom spoke about the history of the company and noted that even amidst the Covid-19 pandemic, CIA Omnigage was able to adapt and provide clients with the communications tools they needed to stay in touch with clients and staff.
View the podcast here – also available on Spotify, Apple Podcasts, Amazon Music, Stitcher, and PodBean.
Learn how CIA Omnigage helped firms succeed amidst the Covid-19 pandemic:
One of the world’s largest global banks successfully hosts corporate access roadshow events in a secure environment
CIA Omnigage Creates Virtual Multi-room Environment for Government Agency Board Meetings
Major global trading firm leverages mass notification solution for business continuity
