by CIA Omnigage | Mar 14, 2019 | Careers, Conference Calling, Customer Service
Job Description
Client Instant Access, based in Parsippany, NJ, is one of the leading providers of communication and technology solutions for the financial, healthcare and many other industries. We are looking for a team member to join our operations group. In this role you will provide first-level customer support and service management for our high-profile client-base. We are experiencing rapid growth and are seeking a person dedicated to customer success. This is an excellent opportunity for an individual to be part of the evolution of CIA and its expansion. Gain invaluable technology and operations experience in a fast-growing industry.
We are looking for an Operations Associate to join our team. You will have the opportunity to interact and support our high-profile clients in the financial services and healthcare industries. As an Operations Associate you will promote customer success through event management and quality assurance efforts.
Compensation: Reply with a request.
Additional Benefits: Health and Dental Plans provided
Responsibilities:
- You will be part of a team supporting our suite of client engagement products, specifically our event conference call and webcast solutions.
- Responsible for maintaining operations process workflow including client request management, best practices for data integrity and secure exchange of information, and thorough follow-up for customer trouble tickets.
- Participate in regular department meetings to discuss and implement procedures to enhance the customer experience.
Requirements: Excellent verbal and written communication skills. Comfortable working in a fast-paced environment. Self-motivated; team-player; problem solver; decision maker.
Job Level: Experienced frequent user of Microsoft Office Suite. Comfortable speaking with clients on the phone. Open minded to coaching and training.
Industry Technology: Telecommunications, Healthcare, Education, Legal, Entertainment, Customer Service
Employment Type:
Full-time
Job Functions:
Event Management
Customer Support
1st Level Troubleshooting
Customer training and service demos
If interested, please email your resume and cover letter to Michael Priore at careers@callcia.com
by CIA Omnigage | Mar 5, 2019 | Blog, Conference Calling, Customer Service, Success Stories
Does Your Conference Call Provider offer Operator Assisted Conference Calling?
Operator Assisted Conference Calling requires live operators who are able to manage conference calls for any organization each and every day of the week. They must be highly qualified and be able to manage premium conference calls without any issues.
Benefits of Operator Assisted Conference Calls
No Hold Time
We have a large amount of highly trained live operators so that participants who are trying to join a conference call do not get frustrated over any unnecessary hold time.
24/7 Live Operator Assistance
Our customer service is available 24/7 to assist you with any issues that may arise. We also provide additional support through our Live Chat.
Large Participant Calls With High Volume Attendance
For calls that may have under or over 1,000 participants, a live operator can assist you and make sure the conference call runs in a professional manner.
Control Over Approved Participant
Privacy and Security are a major factor when choosing a conference call provider. Using operator-assisted conference calling features allow you to take advantage of live operators who are there to make sure only participants who were invited are placed into the call.
Operator-Assisted Conference Calling Features
Pre-call information
- You are assigned to a dedicated live operator to assist you in every step of the way.
- The speaker(s) are placed into the Sub-Conference to go over any vital information before the call. The operator will ask any questions pertaining to how to pronounce any names and who to turn the call over to.
- Live operators will gather any participation data that is required and place them into the conference call. Participants will hear music until the start of the call.
During the call
- The operator hosting the call will give a custom introduction and make sure only approved participants are placed into the call.
- Based on the conference call structure participant lines can be muted or unmuted, which can be beneficial in minimizing any background noise.
- At the end of the conference call the live operator running the call will set some time for a Q&A session where participants are able to ask any questions they may have.
Post Conference Calling Information
- At the end of the conference call a company can request a participant list of everyone who joined the call.
- You may also request a transcript of the conference call for any participants who may have missed the call or dialed in late.
- A company can also ask for a digital recording of the conference call and provide playback for future reference.
- Over 23 years of experience and has been the provider of choice for Wall Street.
- Many large organizations have come to rely on us as their conference call provider because of our maximum security and reliability.
As the leading conference call provider, and the choice for large fortune 500 companies, CIA Omnigage has the premium conference calling solutions for your company.
by CIA Omnigage | Aug 30, 2018 | Blog, Conference Calling
Conference Calls are an essential part of many organizations’ daily activities, regardless if it’s a few thousand participants or smaller groups. Working with a reliable conference call provider is the one essential tool for ensuring productive meetings with multiple parties on a call.
CIA Omnigage has been the premium conference call service used by the largest financial institutions for over 23 years. With an advanced web-based interface that is easy to use, your goal of a successful call will always be known. You can easily track important stats during the call and monitor participants, which will allow you to focus on what you’re saying during the call, rather than how to set it up. In addition, it also gives you the professionalism you need to stay most efficient when hosting and organizing conference calls.
Toll-Free Conference Call Numbers
Many conference call providers do not offer a toll-free 800 number, or they charge excessive fees for the feature. Our company offers affordable rates on our toll-free 800 numbers with the same crystal clear lines not offered by our competitors. This fairness and convenience is an essential foundation for our conference call provider products and helps differentiate us from competitors.
Large Volume Conference Calling Capacity
As one of the largest conference call providers, we routinely handle calls with thousands of participants. These include Earnings Calls, Large Event Calls, and other advanced communications required by successful organizations. In most cases, complex conference calls require live operator assistance to make the entire conference call experience more productive, but smaller size conference calls can be automated so that only code is needed to execute an “on-demand” conference call. This allows for a faster process when initiating a conference call with only a few people that most likely are already familiar with using conference call services. The code, when entered, will automatically place you into the conference call.
Digital Recording and Playback
We also offer Digital Recording and Playback so that an organization has access to a conference call recording after the call is complete. This can be an important feature when you have participants who may have been late or not present during the call. Another popular feature is our Call Transcript service. Our experienced team can translate your conference call after completion so that you have access to a typed document that is accurate. This portable document saves time and money by providing a company with the flexibility to send a copy to a select audience.
Advanced Conference Call Sound Quality
As a top conference call provider, our advanced Conference Call Sound Quality can eliminate any background noise during an event conference call, which can be a critical goal for any organization. Our advanced digital technology provides clear lines that have made us the top conference call provider for business organizations.
24/7 Customer Service
Finally, one of the most important cornerstones of any premium conference call provider is high-quality customer service. Our customer service is available 24/7 to help with any issues that might occur. This dedication to quality has resulted in our company being recognized as the most trusted conference call provider in the nation.
by CIA Omnigage | Aug 22, 2018 | Blog, Integrated CRM Dialer
CIA Omnigage provides a one-stop-shop for all customer communication and CRM needs with their Integrated CRM Dialer.
CRM’s are a huge part of any company’s day-to-day operations. However, the process of using one can become complex and inefficient. Customers will use a calling service, and then record customer relations in a different CRM.
CIA Omnigage, however, diverges from the herd in this respect. We provide a one-stop-shop for all customer communication and CRM needs. With different features like our CIA portal for logging call information, we provide our customers with efficiency and convenience.
Using CIA as a CRM can be achieved in a few ways. One way is through our note-taking feature on the Integrated CRM Dialer. When making hundreds of calls, a client does not need to leave the page she is making calls from. She simply clicks on the contact and takes notes about the call. If the client did not answer, she can simply mark it as unanswered.
This note-taking feature of our Integrated CRM Dialer allows our customers to stay organized and keep track of their customer relationships under one platform.
To farther enhance the experience of a CRM with CIA, our Integrated CRM Dialer also saves all contact information in the CIA portal. This ensures that an analyst will not lose track of new customers. The Integrated CRM Dialer also helps improve customer relationships by allowing the analyst to easily put these contacts into groups.
These contacts will be key to an analyst and require no extra work of her. All the information stays on the same platform, and the entire process remains simple and uniform.
Finally, CIA also offers a call record log with their Integrated CRM Dialer. This allows our clients to see all calls they have made and judge their success rates. It’s a vital piece of what makes CIA Omnigage’s Integrated CRM Dialer product an effective CRM.
CIA Omnigage’s products offer to click to dial services as well as an Integrated CRM features that make the company the top choice for Wall Street banks. Our reliability and compliance have shined on Wall Street for nearly two decades. Let us show you how an Integrated CRM Dialer can improve your results.
by CIA Omnigage | Jul 18, 2018 | Blog, Integrated CRM Dialer
Time, Accuracy, Flexibility, Organization and Support
Here’s the challenge: take your huge customer database, attempt to contact large numbers of people at once, personalize the experience, and make the process efficient and cost-effective. Impossible? Not if you use an integrated dialer application. For organizations that need to contact hundreds of customers daily, this system automates the process, giving you the ability to interact with your clients in new and powerful ways. CIA offers an Integrated CRM Dialer, an integrated CRM Dialer application with key advantages. Here are the top 5 reasons why a CRM Dialer is the best way to interact with your customer base:
Time – Many companies have a call center team charged with working their way through long lists of names to contact. A CRM Dialer offers the ability to quickly and continuously contact clients, and either automatically leave a prerecorded message if the call drops to voice mail or connect the system to a live person if someone answers. The process potentially cuts down call time by a third, removes the frustration of waiting for someone to answer, and provides a delivery rate as high as 99%.
Accuracy – Accurate documentation of calls enables companies to gather data and intelligence on customer interaction. All calls are logged and processed, which makes it easy for managers to keep track of progress and employee productivity. A “Blast Report,” is generated after a call session and provides information about total time connected, success rates, and regulatory compliance.
Flexibility – A CRM Dialer is versatile and designed to integrate seamlessly with existing CRM systems or as a stand-alone, out-of-the-box solution. By contrast, the “Unified Application Environment” from Cisco, which has similar features, is limited in its ability to integrate with existing CRMs. A CRM Dialer works across industries, for firms big and small, with a user-friendly interface and simple, intuitive features.
Organization – Companies can customize different lists for unique client groups. When executing a blast, users don’t need to click on each client when the whole group is selected. Notes can be added to individual names in the database, to assist users in follow-up calls. Blasts can be launched anytime, from any location that has Internet access. A voice mail message can be delivered immediately or scheduled to be delivered at a later date. CIA even offers an app to make organizing and sending blasts simple and efficient.
Support – While a Cisco system requires dedicated hardware, a PBX phone system, and lots of maintenance, A CRM Dialer is a cloud-based system, which means lists can be created and managed, recordings can be made and calls can be launched from any location. Past recorded messages can also be archived for future use. CIA is always eager to help clients get full use out of their CRM Dialers and to assist with any questions, 24 hours a day, 7 days a week.
For more information on CIA’s Integrated CRM Dialer application, visit www.callcia.com or call (973) 439-0088.
Related Article: Find Your Lost Customers – Proactive Communication Campaigns Using a CRM Dialer
