by CIA Omnigage | May 3, 2018 | Blog, Communications, Conference Calling
In a world where privacy and security are of most importance, it’s crucial to have access to a secure conference call service that is robust. By choosing the right advanced tools, you can ensure that you are compliant within state and federal regulations and have protection against any third-party participants.
Having a secure conference call service allows regulated businesses to host a productive call experience. A company is able to have full control over who is allowed to listen in on the call and request any additional security measures if needed. Currently, more clients have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience.
The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN).
There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise.
Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required.
Many of the largest fortune 500 companies have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
by CIA Omnigage | Apr 26, 2018 | Blog, Conference Calling
Client Instant Access and Tata Communications partner to provide superior international conference calling and advanced messaging
Client Instant Access and Tata Communications have forged a strategic partnership that will enable the company to extend its state-of-the-art messaging system to the Asian Pacific region. Moving from an Internet-based model to Tata’s IZO Private Connect will allow Client Instant Access to provide strong, clear connections, and will improve the quality of service for its numerous international conference calling clients that rely on the company for Conference Calling, Blast Voice Mail and Integrated CRM Dialer.
Client Instant Access is focused on providing the highest quality messaging service to clients around the globe. The company’s Information Project Technology Manager, Brad Schwartz, sees the partnership with Tata as an important investment, and one that will generate returns for both the company and its customers. “Call quality is crucial to us. We view our relationship with Tata as one that helps us meet the demanding requirements of international communications. Our goal is to exceed the high expectations of our clients.”
The transition from an Internet-based server to Tata’s IZO Private Connect was seamless. Tata provided an integration process that was simple and intuitive. Brad Schwartz recalls, “It was just a matter of applying new settings and assigning new IP addresses. We really appreciated the speed and effortlessness of the turnaround. It was a great experience.”
Given the resounding success of the IZO program in the Asian Pacific region, Client Instant Access plans to leverage the experience of Tata to transform its communications strategy in all of its global markets. The partnership with Tata will enable the company to take a clear leadership role in global communications.
With a long list of the most impressive Wall Street banks and Fortune 500 companies as clients, the company is the clear choice for large capacity messaging services and international conference calling.
by CIA Omnigage | Apr 12, 2018 | Blast Voice Mail, Blog, Conference Calling, Integrated CRM Dialer, Success Stories
Services And Tools That Help Real Estate Agents Be More Efficient
Client Instant Access’s products have garnered acclaim from some of the biggest banks in the world, and one of the reasons for this is because of their multi-use nature.
Our Blast Voicemail, Integrated CRM Dialer system and Conference Calling are all products that can be used in multiple industries in order to streamline logistics.
The real estate industry is no different. There are a number of ways that real estate agents use our products in order to be more successful and to communicate with large amounts of people quickly.
Our Blast Voicemail product helps real estate agents let certain contact lists know about a house in a certain price range in a certain area that is for sale. A feature that the Blast Voicemail offers is the ability to make these contact lists.
A real estate agent can compile a list of people looking for specific houses and contact all of them when there is a house that meets their standards. This allows the agent to become more efficient and reach more of her clientele effectively.
Our Integrated CRM Dialer also helps real estate agents’ productivity. Using this product, real estate agents can call large amounts of people with just a click of a button. This allows the agents to call their clientele quickly and easily and inform them of time-sensitive updates.
The CRM Dialer note taking section also allows for agents to stay organized within their large contact lists. The note-taking section enables the agent to take notes about what their client wants, whether it be selling or buying a property.
All three of these products also allow the real estate agent to distinguish themselves from other agents. Since all the products are voice centered, agents have the freedom to add a personal touch to any communication to clients. This allows for real estate agents to be recognized and to have their brand improved overall.
Ultimately, real estate agents can benefit greatly from using Client Instant Access. If you are a real estate agent looking to get ahead, call CIA today!
by CIA Omnigage | Apr 4, 2018 | Blast Voice Mail, Blog, Entertainment, Integrated CRM Dialer, Success Stories
One of the theater industries’ biggest challenges is selling out shows. While shows like Hamilton and The Lion King may have no trouble with this, most playhouses are not as famous as Broadway.
However, CIA’s products help theaters distinguish themselves and draw larger audiences. The unique voice central products help theater executives reach their customers in a more direct, efficient way.
The Blast Voicemail product helps theaters let their regular audiences know that there is a premier, or an event happening. With a pre-existing contact list, the theater can immediately drop a voicemail into their mailbox and view the metrics of the success rate of the drop.
This ultimately lets people know and stay connected to the theater. A voicemail is much more personal than a text or email and allows the caller to have some creativity in terms of how they would like to let their audience know about a show.
If a theater were to set up a regular voicemail schedule, their contact list would grow and they could attract more revenue and a larger clientele.
When theaters are looking for actors, they can also utilize the Integrated CRM Dialer. Taking a list of actor contacts, the theater can call actors individually and inform them of an audition. Doing this allows theaters to reach more actors and ultimately get a higher quality of acting.
As the contact list of actors grows, the possibility of a great actor taking the lead of a play also grows. This great actor will attract more audiences, which will attract more revenue.
Using the low-cost CRM Dialer and Blast Voicemails are incredibly advantageous to theater companies. Calling CIA can help improve theater revenue and ultimately increase their popularity.
by CIA Omnigage | Mar 28, 2018 | Blog, Integrated CRM Dialer
Call-logging Can Reduce Hassle, Save Sales And Keep You Organized
Client Instant Access’s Integrated CRM Dialer allows users to become incredibly efficient, making and logging calls in a fraction of the time. A CRM Dialer, allows this to happen through its click to dial feature.
However, the unsung hero of this product is the call-logging feature. It saves our clients tons of hassle, and can even save the sale for some research analysts.
Since a majority of research analysts make hundreds of calls, it can sometimes be interruptive to log calls, even if it is an integral part of the process. While clicking to dial cuts down the time, our call-logging feature helps the analyst immeasurably.
When using a different click-to-dial service, an analyst may forget to log a call or two. This may seem insignificant relative to hundreds of calls, but some of these missed logs may lead to a huge sale being lost.
Client Instant Access views this train of thought as unnecessary and avoidable. By automatically logging your calls, you can be assured that contacts you reached will be saved and so will the sale.
Furthermore, our note-taking section allows for increased organization. It allows the analyst to keep track of their calls, including what kind of information they gave their client and their general response to it.
This call logging also keeps sales teams more accountable in a team setting. If a salesperson fails to follow up on a lead, it will be apparent to the leader of the group. It holds each salesperson responsible to follow through with any leads they have.
A CRM Dialer has been an integral part of CIA’s product list since 2003. Its convenience and a laundry list of features have made it one of Client Instant Access’s most popular products. It is the first choice of a number of Wall Street banks and ultimately helps research analysts get every edge they can.
