by CIA Omnigage | Aug 8, 2018 | Blog, Conference Calling, Legal
The legal industry depends on conference calling to ensure the success of client communications. Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed. When choosing a conference calling service Lawyers to have a number of requirements. These include
Security
Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access to a secure conference call company. A Lawyer must be able to control the participants allowed to listen in on a scheduled call and request any additional security measures if needed. Lawyers are required to guarantee that the call participant on a hosted call is the intended audience. The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN). There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise. Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required. Many of the largest Law Firms have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
Mute Button
We’ve heard so many horror stories about inappropriate remarks on conference calls, where the person is under the false impression that their line is muted. This can be particularly important for lawyers, who may be in the same room as a colleague or client and want to discuss the progress of the meeting or a particular negotiation point.
Dial-out conference call
In many situations, there is a requirement that the conference call center organizes the call and bring the participants indirectly. The operator will have a list of all participants with a name and phone number. The operator will directly call each defined person on the list and add each participant to the scheduled call. The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number
Conference recording
For a lawyer, it is incredibly valuable to have complete client records. Perhaps no other premium conference calling service is more critical than the ability to record the call and have it saved for future reference. In addition, it can be beneficial for participants who may have been late or not present during the call. Some law groups may even publish and it allow access to the public.
Conference transcription
Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.
Custom Greetings
Live conference call operators will read a custom introduction at the start of each call to convey an agenda for the legal conference call.
Law Firms host conference calls as a critical function in their business. Choosing the best premium conference calling platform for the legal industry is the logical choice since expectations for these important event conference calls are extremely high and very few premium conferences calling providers can be trusted.
by CIA Omnigage | Aug 2, 2018 | News
Client Instant Access is pleased to announce that it will be a sponsor at the B. Riley FBR Annual Healthcare Investor Conference to be held at the New York Marriott East Side on September 4th. As the leading premium conference call provider for major Fortune 500 companies, Client Instant Access is excited to network with existing clients that use the company to host earnings conference calls and large event conference calls.
The B. Riley FBR Annual Healthcare Investor Conference
Our Healthcare Investor Conference will be held at the New York Marriott East Side. Our award-winning research analysts have gathered over 50 publicly traded companies and privately-held firms to showcase their stories in front of over 400 investors and corporate clients. Our conference is designed to provide all sponsors with a unique and rich business development environment that includes many opportunities to meet and network with influential decision-makers and individuals.
Our uniquely structured Healthcare conference features companies, hand-selected by our research analysts, to participate in 1-on-1 meetings and/or contribute to panel discussions within three distinct tracks covering topics related to The Great Debates – Controversies in Biotech, Chinese Capital Meets Western Innovation and A Generalist’s Guide to Healthcare. All participants will have the opportunity to participate in 1-on-1 meetings, enabling companies to personally share their stories with high-level decision-makers. Additionally, at the end of the conference, we invite all sponsors and conference attendees to join us at Lexington Brass Bar & Grill, located next door to the conference venue, to enjoy some hors d’oeuvres and cocktails during our exclusive Cocktail Reception.
How to Successfully Host a Large Event Conference Call
Do You Need Premium Conference Calling?
by CIA Omnigage | Aug 2, 2018 | Blog, Integrated CRM Dialer, Success Stories
Sales productivity tools have evolved over the years from simple spreadsheets with old-fashioned dialing, to newer advanced Integrated dialers that work with CRMs. What has remained the same, however, is the importance of effective communication in making a sale. Integrated Dialers provide a powerful platform to communicate with your target audience, and can also optimize a sales teams’ performance as a whole.
Dialing manually to make sales is antiquated and inefficient in today’s business world. An integrated dialer gives salespeople several advantages, from an organization of contact lists to an augmented quantity of calls. Client Instant Access’s Integrated CRM Dialer can also allow you to know exactly who you are calling with information from the advanced notes and attached client CRM records, allowing a personal touch in the process of a sale. If a salesperson has detailed information about the client they are calling, the probability for success on the call drops significantly. With the ability to sync contact lists from other CRMs, users can utilize the information provided by the CRM to help close a sale.
Predictive dialer products are at a disadvantage in the sales process when compared to an Integrated CRM Dialer because the salesperson is not initiating the call. Predictive dialers dial the customer before the salesperson so that the customer hears dead air for the first moments of the call. With CIA’s Integrated CRM Dialer, the salesperson initiates the call and is ready to talk when the intended person answers. During the call, a salesperson can take detailed notes within the CRM Dialer application that will sync with the CRM. This is a task automation tool that increases efficiency and cuts down on wasted time and should be an invaluable part of any sales process.
The click to dial feature of CIA’s CRM Dialer is perhaps the most crucial feature. Without the need to dial manually, users can double or triple the number of calls they can execute during a given period of time. With organized contact lists a user can move through a large inventory of correspondence comprehensively, and complete work efficiently with detailed record keeping.
Perhaps the biggest beneficiary of deploying an Integrated CRM Dialer would be a sales manager and upper management within an organization since they would now have access to the activities of their salespeople to ensure compliance and productivity. An organization would be able to better monitor the actions of individual salespeople and make conclusions and better decisions when evaluating productivity.
Ultimately, a CRM Dialer allows users to reach more clients in a shorter period of time and close a higher volume of business. It is a necessary tool for salespeople everywhere and should be employed by any business that wants coherence and professionalism in their sales departments.
by CIA Omnigage | Jul 27, 2018 | Blog, Conference Calling
Successfully hosting a large event conference call is critical for a large business in the financial industry. There is absolutely no margin for error when communicating important messages to a large audience. Smart communication administrators rely on premium conference call providers with a track record they trust as well as years of experience working with large Fortune 500 companies.
At CIA Omnigage we offer the tools you need to host a productive event conference call. These premium conference call tools include:
Host Large Audiences Conference Calls with 1,000’s of Participants
Companies that manage calls with 1,000’s of participants and need to ensure the success of these large event conference calls. Our company handles 1,000s of large audience conference calls each year as a result of our exceptional quality, service, and security.
Dedicated Operator Assistance On Event Conference Call
A dedicated team of live operators who gather any required participant information and can also create a registration page where participants must enter any required information to receive a PIN that allows them to enter the call. The live operator’s assistance also ensures a secure environment since only authorized participants can enter the call. With hundreds, or even thousands, of registered participants, earnings calls must be carefully managed to ensure all callers receive critical information, while also allowing for organized interactions. Live conference call operators carefully follow the provided custom instructions from the conference call host to manage the call flow and meet expectations.
Managed Q & A Sessions
A live operator can control access on a call so that they can mute and unmute participants to allow for organized communications and interaction.
Custom Introductions
Live conference call operators can read a custom introduction at the start of each call to convey the agenda for the event conference call.
Live Stats In Conference Call Participant Portal
The event conference call host will have access to a portal that provides a view of call participation in real-time. The portal will show any participants who have entered the queue to ask a question.
Digital Recording and Playback
When your event conference call is complete, a call recording can be extremely valuable. It allows a company to have its own record of the event conference call for future reference. But it also allows a company to provide access to participants who may have been late or not present during the call. Some organizations even publish and allow access to the public.
Event Conference Call Transcripts
Our experienced team can translate your event conference call after completion so that you have access to a typed document that is accurate. This portable transcript can save time and money by giving a company the flexibility to send that document to a selected audience. With your team all on the same page, it can prevent any future disagreements or conflicts.
Advanced Conference Call Sound Quality
Eliminating background noise during an event conference call is a critical goal for any organization. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies.
Tips For A Successful Event Conference Call
Have a Plan Prior to the Conference Call
It is especially important to have a plan before a large event conference call. Sending out invites before a call can help everyone stay on the same page and know when to call into the conference. In addition, forwarding an agenda to all users can give everyone a sense of how to be prepared and also a time estimate of how long the call will be. With many registered participants, event calls must be carefully structured to make sure that all callers receive information and can collaborate efficiently.
Mute Your Conference Call Lines
It is very crucial to mute your lines during a large conference call. Most companies can agree that background noise during a conference call can lead to increased stress. As a result, work productivity can drop down heavily. With a live operator, only those chosen to speak will be authorized leading to fewer interruptions.
Hold Questions Until the End of the Conference Call
It is always beneficial to hold Q&A until the end of the event conference call so that you can stick to the planned agenda. During the introduction speech, it is important to state to participants that there will be time for Q&A at the end of the conference call.
Large Fortune 500 companies host earnings conference calls and large event conference calls daily on our premium conference call platform. Expectations for these event conference calls are extremely high and very few premium conferences calling providers are trusted. CIA Omnigage has been The Provider of Choice on Wall Street for over 23 years.
by CIA Omnigage | Jul 18, 2018 | Blog, Integrated CRM Dialer
Time, Accuracy, Flexibility, Organization and Support
Here’s the challenge: take your huge customer database, attempt to contact large numbers of people at once, personalize the experience, and make the process efficient and cost-effective. Impossible? Not if you use an integrated dialer application. For organizations that need to contact hundreds of customers daily, this system automates the process, giving you the ability to interact with your clients in new and powerful ways. CIA offers an Integrated CRM Dialer, an integrated CRM Dialer application with key advantages. Here are the top 5 reasons why a CRM Dialer is the best way to interact with your customer base:
Time – Many companies have a call center team charged with working their way through long lists of names to contact. A CRM Dialer offers the ability to quickly and continuously contact clients, and either automatically leave a prerecorded message if the call drops to voice mail or connect the system to a live person if someone answers. The process potentially cuts down call time by a third, removes the frustration of waiting for someone to answer, and provides a delivery rate as high as 99%.
Accuracy – Accurate documentation of calls enables companies to gather data and intelligence on customer interaction. All calls are logged and processed, which makes it easy for managers to keep track of progress and employee productivity. A “Blast Report,” is generated after a call session and provides information about total time connected, success rates, and regulatory compliance.
Flexibility – A CRM Dialer is versatile and designed to integrate seamlessly with existing CRM systems or as a stand-alone, out-of-the-box solution. By contrast, the “Unified Application Environment” from Cisco, which has similar features, is limited in its ability to integrate with existing CRMs. A CRM Dialer works across industries, for firms big and small, with a user-friendly interface and simple, intuitive features.
Organization – Companies can customize different lists for unique client groups. When executing a blast, users don’t need to click on each client when the whole group is selected. Notes can be added to individual names in the database, to assist users in follow-up calls. Blasts can be launched anytime, from any location that has Internet access. A voice mail message can be delivered immediately or scheduled to be delivered at a later date. CIA even offers an app to make organizing and sending blasts simple and efficient.
Support – While a Cisco system requires dedicated hardware, a PBX phone system, and lots of maintenance, A CRM Dialer is a cloud-based system, which means lists can be created and managed, recordings can be made and calls can be launched from any location. Past recorded messages can also be archived for future use. CIA is always eager to help clients get full use out of their CRM Dialers and to assist with any questions, 24 hours a day, 7 days a week.
For more information on CIA’s Integrated CRM Dialer application, visit www.callcia.com or call (973) 439-0088.
Related Article: Find Your Lost Customers – Proactive Communication Campaigns Using a CRM Dialer
