by Thomas Bermingham | Aug 19, 2020 | Blog, Communications, Conference Calling, Success Stories, Thought Leadership
In late 2019, only 5.3% of employees worked from home. Since the global pandemic, this number has skyrocketed to 42%, leaving firms across various industries in uncharted – and uncertain – territory.
With considerable long-term remote working parameters, businesses are faced with a growing number of potential security risks, workflow interruptions and technology complications, particularly when it comes to communication channels. As this new virtual working environment expands, firms must be able to harness their communication channels to ensure daily operations are not hindered and customer information is not compromised.
Remain Secure with Premium Conference Call Services
In today’s remote work environment, it’s not enough to use a free conference calling service that barely meets your business’ needs. Free conference call services pose a major security risk for companies, as participants cannot be monitored and private information is often stored improperly.
Firms in financial services, technology and other industry sectors have indicated that they do not plan to return to traditional office settings in the near future, which means that conference calling technology needs to be robust and uncompromised. Premium conference calling inquiries for CIA Omnigage increased dramatically since March and we anticipate a continued uptick.
With the right solutions in place, in-person meetings will gradually become a thing of the past as firms realize that not only are virtual meetings just as, if not more efficient, but they empower participants with other capabilities such as immediate access to customer data files.
By using premium conference calling services, businesses can achieve next-level communication with their clients, allowing them to host calls with additional layers of security while ensuring only approved participants can join. Elite conference call services such as CIA Omnigage’s Quarterly Earnings Call service require individual pins to enter, giving firms the peace of mind to continue building relationships confidently under these new and potentially permanent working conditions.
Operator Assisted Conference Call Services at Your Fingertips
Adopting technology and systems to fit the new meeting grounds in a virtual environment can be overwhelming. Free, generic conference call services do not offer live help options when issues arise, and their customer service agents are sometimes impossible to reach.
With Operator Assisted Conference Calling , firms can have their entire call managed by live operators who are highly trained in customer service and managing security and privacy, assisting callers from start to finish. Some firms require virtual meetings with 200+ participants, and our dedicated operator assistants ensure that only invited participants are granted access to calls, 100% audio quality is present, meetings start and end properly without any hold times and that no technological or bandwidth failures occur along the way.
High-quality customer service, professional-grade security and elite audio quality features make premium conference calling in the remote workplace a necessity. CIA Omnigage provides an end-to-end solution to firms seeking ways to adopt stronger client relationships and flourish in the remote workplace with their unmatched conference call solutions.
To find out why we’re the leading Conference Call Provider of Choice on Wall Street for over 25 years, request a demo today!
by CIA Omnigage | Mar 5, 2019 | Blog, Conference Calling, Customer Service, Success Stories
Does Your Conference Call Provider offer Operator Assisted Conference Calling?
Operator Assisted Conference Calling requires live operators who are able to manage conference calls for any organization each and every day of the week. They must be highly qualified and be able to manage premium conference calls without any issues.
Benefits of Operator Assisted Conference Calls
No Hold Time
We have a large amount of highly trained live operators so that participants who are trying to join a conference call do not get frustrated over any unnecessary hold time.
24/7 Live Operator Assistance
Our customer service is available 24/7 to assist you with any issues that may arise. We also provide additional support through our Live Chat.
Large Participant Calls With High Volume Attendance
For calls that may have under or over 1,000 participants, a live operator can assist you and make sure the conference call runs in a professional manner.
Control Over Approved Participant
Privacy and Security are a major factor when choosing a conference call provider. Using operator-assisted conference calling features allow you to take advantage of live operators who are there to make sure only participants who were invited are placed into the call.
Operator-Assisted Conference Calling Features
Pre-call information
- You are assigned to a dedicated live operator to assist you in every step of the way.
- The speaker(s) are placed into the Sub-Conference to go over any vital information before the call. The operator will ask any questions pertaining to how to pronounce any names and who to turn the call over to.
- Live operators will gather any participation data that is required and place them into the conference call. Participants will hear music until the start of the call.
During the call
- The operator hosting the call will give a custom introduction and make sure only approved participants are placed into the call.
- Based on the conference call structure participant lines can be muted or unmuted, which can be beneficial in minimizing any background noise.
- At the end of the conference call the live operator running the call will set some time for a Q&A session where participants are able to ask any questions they may have.
Post Conference Calling Information
- At the end of the conference call a company can request a participant list of everyone who joined the call.
- You may also request a transcript of the conference call for any participants who may have missed the call or dialed in late.
- A company can also ask for a digital recording of the conference call and provide playback for future reference.
- Over 23 years of experience and has been the provider of choice for Wall Street.
- Many large organizations have come to rely on us as their conference call provider because of our maximum security and reliability.
As the leading conference call provider, and the choice for large fortune 500 companies, CIA Omnigage has the premium conference calling solutions for your company.
by CIA Omnigage | Dec 6, 2018 | Blog, Conference Calling, Customer Service
Communication Technology is advancing very rapidly every day and the need for secure international conference calling has become vital. Many conference call services today are not able to offer top quality service to international companies who need to host conference calls on a regular basis. In addition, more international regulated businesses have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience.
CIA Omnigage, the provider of choice for a number of global firms, delivers a high level of premium sound quality during international conference calls using state of the art secure digital technology. Our clients have remained loyal to us for two decades, and more are choosing CIA Omnigage to host their conference calls. Premium conference services from CIA Omnigage features a real-time portal to view call statistics. In addition, CIA Omnigage also offers expedited transcripts and recordings of any call, giving you the opportunity to stay as organized as possible.
As the provider of choice for many Fortune 500 companies, CIA Omnigage, is perfectly equipped to help you host your international conference calls. With over 20 years of experience hosting large event conference calls that can include audiences in the 1000’s, we are the most trusted company serving the needs of large international organizations.
With plenty of live operators on hand, you can be sure that you’re calling with premium equipment and services.
Large International Hosted Conference Call Features
Host Large Audiences Conference Calls with 1,000’s Participants
Global companies manage calls with 1,000’s of international callers and need to ensure the success of these large event conference calls. Our company handles 1,000s of large audience conference calls each year as a result of our exceptional quality, service and security.
Custom Conference Call Introductions
Live conference call operators will read custom introductions on large audience conference calls at the beginning of each call to convey the agenda. International organizations may also request operators to speak additional languages, such as Spanish and Italian.
Digital Recording and Playback
After the completion of a large event conference call, a recording can be critical. A conference call recording allows international organizations to have access to a recording of the large event call for future reference. And it also allows an organization to provide unlimited or restricted access to the participants who may have been late or not present during the call. Some large hosted organizations can even publish the call to a public audience or segmented audience.
Event Conference Call Transcripts
We can translate your hosted conference call after it is completed so that you have access to an accurate typed document. Portable transcript files can save time and money by giving a company the flexibility to send archived files to a selected audience.
Advanced Conference Call Sound Quality
Having any background noise during a hosted conference call can be an issue, especially for an international conference call. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.
Operator Assisted Conference Calls
When hosting large conference calls with many participants it can be extremely important to include highly trained live operators that are able to assist you and your participants. Many large international organizations rely on us to provide them with advanced services with their large event calls or earnings release calls.
Live Stats In Conference Call Participant Portal
When hosting a large event conference call we provide the host portal access that provides a view of audience participation in real-time. The portal can display numerous activities by participants.
Manage Q & A Sessions
Live operators can help control access on a large event conference call, such as being able to mute and unmute participants so that the call remains organized.
Security for Hosting Earning Calls
Most international organizations are requiring strict compliant rules for hosting conference calls. Having a premium conference calling service, such as CIA Omnigage allows companies to experience a secure and robust conference call. By choosing CIA Omnigage, you can make sure that that you are compliant with any federal regulations. Many Fortune 500 companies have come to rely on CIA Omnigage to host their earning calls throughout the year.
by CIA Omnigage | Aug 8, 2018 | Blog, Conference Calling, Legal
The legal industry depends on conference calling to ensure the success of client communications. Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed. When choosing a conference calling service Lawyers to have a number of requirements. These include
Security
Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access to a secure conference call company. A Lawyer must be able to control the participants allowed to listen in on a scheduled call and request any additional security measures if needed. Lawyers are required to guarantee that the call participant on a hosted call is the intended audience. The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN). There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise. Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required. Many of the largest Law Firms have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
Mute Button
We’ve heard so many horror stories about inappropriate remarks on conference calls, where the person is under the false impression that their line is muted. This can be particularly important for lawyers, who may be in the same room as a colleague or client and want to discuss the progress of the meeting or a particular negotiation point.
Dial-out conference call
In many situations, there is a requirement that the conference call center organizes the call and bring the participants indirectly. The operator will have a list of all participants with a name and phone number. The operator will directly call each defined person on the list and add each participant to the scheduled call. The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number
Conference recording
For a lawyer, it is incredibly valuable to have complete client records. Perhaps no other premium conference calling service is more critical than the ability to record the call and have it saved for future reference. In addition, it can be beneficial for participants who may have been late or not present during the call. Some law groups may even publish and it allow access to the public.
Conference transcription
Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.
Custom Greetings
Live conference call operators will read a custom introduction at the start of each call to convey an agenda for the legal conference call.
Law Firms host conference calls as a critical function in their business. Choosing the best premium conference calling platform for the legal industry is the logical choice since expectations for these important event conference calls are extremely high and very few premium conferences calling providers can be trusted.
by CIA Omnigage | Jul 27, 2018 | Blog, Conference Calling
Successfully hosting a large event conference call is critical for a large business in the financial industry. There is absolutely no margin for error when communicating important messages to a large audience. Smart communication administrators rely on premium conference call providers with a track record they trust as well as years of experience working with large Fortune 500 companies.
At CIA Omnigage we offer the tools you need to host a productive event conference call. These premium conference call tools include:
Host Large Audiences Conference Calls with 1,000’s of Participants
Companies that manage calls with 1,000’s of participants and need to ensure the success of these large event conference calls. Our company handles 1,000s of large audience conference calls each year as a result of our exceptional quality, service, and security.
Dedicated Operator Assistance On Event Conference Call
A dedicated team of live operators who gather any required participant information and can also create a registration page where participants must enter any required information to receive a PIN that allows them to enter the call. The live operator’s assistance also ensures a secure environment since only authorized participants can enter the call. With hundreds, or even thousands, of registered participants, earnings calls must be carefully managed to ensure all callers receive critical information, while also allowing for organized interactions. Live conference call operators carefully follow the provided custom instructions from the conference call host to manage the call flow and meet expectations.
Managed Q & A Sessions
A live operator can control access on a call so that they can mute and unmute participants to allow for organized communications and interaction.
Custom Introductions
Live conference call operators can read a custom introduction at the start of each call to convey the agenda for the event conference call.
Live Stats In Conference Call Participant Portal
The event conference call host will have access to a portal that provides a view of call participation in real-time. The portal will show any participants who have entered the queue to ask a question.
Digital Recording and Playback
When your event conference call is complete, a call recording can be extremely valuable. It allows a company to have its own record of the event conference call for future reference. But it also allows a company to provide access to participants who may have been late or not present during the call. Some organizations even publish and allow access to the public.
Event Conference Call Transcripts
Our experienced team can translate your event conference call after completion so that you have access to a typed document that is accurate. This portable transcript can save time and money by giving a company the flexibility to send that document to a selected audience. With your team all on the same page, it can prevent any future disagreements or conflicts.
Advanced Conference Call Sound Quality
Eliminating background noise during an event conference call is a critical goal for any organization. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies.
Tips For A Successful Event Conference Call
Have a Plan Prior to the Conference Call
It is especially important to have a plan before a large event conference call. Sending out invites before a call can help everyone stay on the same page and know when to call into the conference. In addition, forwarding an agenda to all users can give everyone a sense of how to be prepared and also a time estimate of how long the call will be. With many registered participants, event calls must be carefully structured to make sure that all callers receive information and can collaborate efficiently.
Mute Your Conference Call Lines
It is very crucial to mute your lines during a large conference call. Most companies can agree that background noise during a conference call can lead to increased stress. As a result, work productivity can drop down heavily. With a live operator, only those chosen to speak will be authorized leading to fewer interruptions.
Hold Questions Until the End of the Conference Call
It is always beneficial to hold Q&A until the end of the event conference call so that you can stick to the planned agenda. During the introduction speech, it is important to state to participants that there will be time for Q&A at the end of the conference call.
Large Fortune 500 companies host earnings conference calls and large event conference calls daily on our premium conference call platform. Expectations for these event conference calls are extremely high and very few premium conferences calling providers are trusted. CIA Omnigage has been The Provider of Choice on Wall Street for over 23 years.
