by CIA Omnigage | Sep 15, 2020 | Conference Calling, Corporate Access, Event, News
Parsippany, NJ & New York, NY; September 15, 2020 – CIA Omnigage, a provider of premium multi-channel communications solutions, has launched a virtual concierge roadshow service for financial institutions to address the transforming Corporate Access model within a remote working environment. With firms gravitating towards long-term remote working conditions, CIA Omnigage’s new service provides a greater level of flexibility and security as communication dynamics across the financial services continue to evolve.
CIA Omnigage’s concierge virtual roadshow offering allows firms to seamlessly organize and schedule large scale, sector-specific events with the ability to host as many management teams and investors as needed. Corporate Access meetings – which traditionally take place in person – are a pivotal element of the financial ecosystem, offering investors an opportunity to meet company management teams in small, personalized settings.
Due to strict security standards required by host firms, virtual events during the initial months of the COVID-19 pandemic were challenging and sometimes proved to be problematic. In order to address these issues and ensure optimal efficiency in a virtual Corporate Access environment, CIA Omnigage’s white glove virtual roadshow offering will include:
- A private, secure virtual conference room designated for each management team
- A CIA Omnigage lead operator assigned to each room to ensure security and workflow efficiency throughout the meeting
- A dedicated portal for each management team for real-time visibility into session attendance with CIA Omnigage’s proprietary chat feature as a direct communication channel to each lead operator
“Everything in today’s financial landscape is going digital and in order to keep up, firms need to employ a robust multi-channel communications approach,” said Dan Duran Co-CEO of CIA Omnigage. “Our new service not only offers firms the security and efficiency they need in Corporate Access but also the peace of mind that the process will not be compromised as a result of going virtual.”
The service supports MIFID compliance by tracking attendance and generating attendance reports. Following each meeting, CIA Omnigage will provide clients with a detailed report on session attendance, management, and investor feedback.
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About CIA Omnigage
CIA Omnigage specializes in communications technology for the financial sector and other B2B markets. Its unified platform is supported by a global infrastructure that delivers click-to-dial, voice/SMS/email blast and conference calling solutions. It integrates seamlessly with any commercial CRM or internal system to track client interactions and provides regulatory compliant reporting. Trusted by capital markets for more than two decades, CIA Omnigage’s 24-hour customer service center is staffed by experienced industry professionals ensuring clients benefit from the fastest, most reliable, and flexible services available. Learn more at www.callcia.com.
Media Contact:
P.J. Kinsella
EVP, Media Relations, Paragon PR
+1 (973) 255-7153
pj@paragonpr.com
by Thomas Bermingham | Aug 19, 2020 | Blog, Communications, Conference Calling, Success Stories, Thought Leadership
In late 2019, only 5.3% of employees worked from home. Since the global pandemic, this number has skyrocketed to 42%, leaving firms across various industries in uncharted – and uncertain – territory.
With considerable long-term remote working parameters, businesses are faced with a growing number of potential security risks, workflow interruptions and technology complications, particularly when it comes to communication channels. As this new virtual working environment expands, firms must be able to harness their communication channels to ensure daily operations are not hindered and customer information is not compromised.
Remain Secure with Premium Conference Call Services
In today’s remote work environment, it’s not enough to use a free conference calling service that barely meets your business’ needs. Free conference call services pose a major security risk for companies, as participants cannot be monitored and private information is often stored improperly.
Firms in financial services, technology and other industry sectors have indicated that they do not plan to return to traditional office settings in the near future, which means that conference calling technology needs to be robust and uncompromised. Premium conference calling inquiries for CIA Omnigage increased dramatically since March and we anticipate a continued uptick.
With the right solutions in place, in-person meetings will gradually become a thing of the past as firms realize that not only are virtual meetings just as, if not more efficient, but they empower participants with other capabilities such as immediate access to customer data files.
By using premium conference calling services, businesses can achieve next-level communication with their clients, allowing them to host calls with additional layers of security while ensuring only approved participants can join. Elite conference call services such as CIA Omnigage’s Quarterly Earnings Call service require individual pins to enter, giving firms the peace of mind to continue building relationships confidently under these new and potentially permanent working conditions.
Operator Assisted Conference Call Services at Your Fingertips
Adopting technology and systems to fit the new meeting grounds in a virtual environment can be overwhelming. Free, generic conference call services do not offer live help options when issues arise, and their customer service agents are sometimes impossible to reach.
With Operator Assisted Conference Calling , firms can have their entire call managed by live operators who are highly trained in customer service and managing security and privacy, assisting callers from start to finish. Some firms require virtual meetings with 200+ participants, and our dedicated operator assistants ensure that only invited participants are granted access to calls, 100% audio quality is present, meetings start and end properly without any hold times and that no technological or bandwidth failures occur along the way.
High-quality customer service, professional-grade security and elite audio quality features make premium conference calling in the remote workplace a necessity. CIA Omnigage provides an end-to-end solution to firms seeking ways to adopt stronger client relationships and flourish in the remote workplace with their unmatched conference call solutions.
To find out why we’re the leading Conference Call Provider of Choice on Wall Street for over 25 years, request a demo today!
by CIA Omnigage | Apr 10, 2019 | Blog, Conference Calling, Customer Service, Event, Financial, Success Stories, Thought Leadership
Earnings calls are made easy with CIA Omnigage
In the financial industry, earnings calls are a big event. They are an opportunity for companies to emphasize successes during prosperous times and address concerns during challenging times. The information that is relayed during an earnings call is critical and helps to chart the future for individual and institutional investors. Not surprisingly, the expectations of financial clients for these massive conference calls, and increasingly, their web-based versions, are high. The call quality has to be perfectly clear, the security for the call has to be airtight and the participants have to come away with a feeling of confidence.
Conference calling services from CIA Omnigage meets these challenges and exceed expectations. It starts with a dedicated team of operators who gather any requested participant data (name, company, job title, e-mail address, etc) and/or provide a registration page where participants can enter their data and receive a PIN to enter the call. Security is a priority: only those who are authorized to participate can enter the call.
With hundreds of registered participants, earnings calls must be carefully orchestrated to make certain that all callers receive critical information and can interact in an organized fashion. Operators review call flow and expectations with speakers prior to the call in a private sub-conference. The operators craft a custom introduction for the conference call, ensure the seamless integration of participants, conduct a Q&A session after the main presentation, and manage the call throughout its duration.
Conference calls through CIA Omnigage include additional features such as a login portal that allows you to view call participation in real-time, including participants who have entered the queue to ask a question. In addition to the audio conference, CIA Omnigage can webcast your event, allowing participants the convenience to listen to the call through any web browser or smartphone. And, of course, call quality is superb; you can communicate with confidence, secure in the knowledge that your message will be heard.
After the conference call, you can receive a participant list with all requested data, a recording of the call in any format (i.e. .wav or .mp3), and a transcript of the entire presentation, including the Q&A session. Finally, your call can be posted on a replay system to allow participants who could not attend the call live the opportunity to hear it afterward.
Major financial firms have come to rely on CIA Omnigage to provide the highest level of service and quality for earnings calls across the industry. Contact CIA Omnigage to learn more about how our hosted conference call service make earnings calls easy, efficient, and effective.
by CIA Omnigage | Dec 6, 2018 | Blog, Conference Calling, Customer Service
Communication Technology is advancing very rapidly every day and the need for secure international conference calling has become vital. Many conference call services today are not able to offer top quality service to international companies who need to host conference calls on a regular basis. In addition, more international regulated businesses have strict compliance rules that require them to guarantee that call participants on a hosted call are the intended audience.
CIA Omnigage, the provider of choice for a number of global firms, delivers a high level of premium sound quality during international conference calls using state of the art secure digital technology. Our clients have remained loyal to us for two decades, and more are choosing CIA Omnigage to host their conference calls. Premium conference services from CIA Omnigage features a real-time portal to view call statistics. In addition, CIA Omnigage also offers expedited transcripts and recordings of any call, giving you the opportunity to stay as organized as possible.
As the provider of choice for many Fortune 500 companies, CIA Omnigage, is perfectly equipped to help you host your international conference calls. With over 20 years of experience hosting large event conference calls that can include audiences in the 1000’s, we are the most trusted company serving the needs of large international organizations.
With plenty of live operators on hand, you can be sure that you’re calling with premium equipment and services.
Large International Hosted Conference Call Features
Host Large Audiences Conference Calls with 1,000’s Participants
Global companies manage calls with 1,000’s of international callers and need to ensure the success of these large event conference calls. Our company handles 1,000s of large audience conference calls each year as a result of our exceptional quality, service and security.
Custom Conference Call Introductions
Live conference call operators will read custom introductions on large audience conference calls at the beginning of each call to convey the agenda. International organizations may also request operators to speak additional languages, such as Spanish and Italian.
Digital Recording and Playback
After the completion of a large event conference call, a recording can be critical. A conference call recording allows international organizations to have access to a recording of the large event call for future reference. And it also allows an organization to provide unlimited or restricted access to the participants who may have been late or not present during the call. Some large hosted organizations can even publish the call to a public audience or segmented audience.
Event Conference Call Transcripts
We can translate your hosted conference call after it is completed so that you have access to an accurate typed document. Portable transcript files can save time and money by giving a company the flexibility to send archived files to a selected audience.
Advanced Conference Call Sound Quality
Having any background noise during a hosted conference call can be an issue, especially for an international conference call. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.
Operator Assisted Conference Calls
When hosting large conference calls with many participants it can be extremely important to include highly trained live operators that are able to assist you and your participants. Many large international organizations rely on us to provide them with advanced services with their large event calls or earnings release calls.
Live Stats In Conference Call Participant Portal
When hosting a large event conference call we provide the host portal access that provides a view of audience participation in real-time. The portal can display numerous activities by participants.
Manage Q & A Sessions
Live operators can help control access on a large event conference call, such as being able to mute and unmute participants so that the call remains organized.
Security for Hosting Earning Calls
Most international organizations are requiring strict compliant rules for hosting conference calls. Having a premium conference calling service, such as CIA Omnigage allows companies to experience a secure and robust conference call. By choosing CIA Omnigage, you can make sure that that you are compliant with any federal regulations. Many Fortune 500 companies have come to rely on CIA Omnigage to host their earning calls throughout the year.
by CIA Omnigage | Nov 1, 2018 | Blog, Communications, Conference Calling, Customer Service, Success Stories
Live operator-assisted options for large events and large audience or quarterly earnings release calls.
No matter what the purpose of conference calling, the efficiency and success of the call is of utmost importance. Dropped calls, weak signal, and incoherent clarity are simply unacceptable in the industry of conference calling, and CIA Omnigage, a leader in the field for two decades, understands this and delivers a superior experience all at a tailored price.
CIA Omnigage the provider of choice for a number of global firms, delivers a high level of premium sound quality during conference calls using state of the art digital technology. Our clients have remained loyal to us for two decades, and more are choosing CIA Omnigage every day. Premium conference services from CIA Omnigage features a real-time portal to view call statistics. In addition, CIA Omnigage also offers expedited transcripts and recordings of any call, giving you the opportunity to stay as organized as possible. Participant lists allow clients to see how many individuals of your target audience have been reached during the call.
As the provider of choice for many Fortune 500 companies, CIA Omnigage, is perfectly equipped to help you with your premium conference calling needs. With over 23 years of experience hosting large event conference calls that can include audiences in the 1000’s, we are the most trusted company serving the needs of large companies.
With plenty of helpful operators on hand, you can be sure that you’re calling with premium equipment and services. Give CIA Omnigage a call today and learn how to access premium conference calling.
Large Company Conference Call Features
Host Large Audiences Conference Calls With 1,000’s Participants
Very few companies can manage a call with 1,000’s of callers and ensure the success of the event. We handle 1,000’s of large audience conference calls every year because of our exceptional quality and service.
Manage Q & A Sessions
A live operator can control access on a large event conference call so that they can mute and unmute participants to allow for organized communications and interaction.
Custom Conference Call Introductions
Live conference call operators can read a custom introduction on a large audience conference call at the start of each call to convey the agenda for the large event conference call.
Live Stats In Conference Call Participant Portal
With large event conference calls the host will have access to a portal that provides a view of audience participation in real-time. The portal can show any participants who have entered the queue to ask questions.
Digital Recording and Playback
When a large event conference call is completed, a call recording can be valuable. It allows an organization to have a record of the large event conference call for future reference. But it also allows a company to provide access to a large audience of participants who may have been late or not present during the call. Some organizations even publish and allow access to the public.
Event Conference Call Transcripts
Our experienced team can translate your large event conference call after it is completed so that you have access to a typed document that is accurate. This portable transcript file can save time and money by giving an organization the flexibility to send these archived files to a selected audience.
Advanced Conference Call Sound Quality
Eliminating the background noise during a large event conference call is a critical goal for any organization. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.