by CIA Omnigage | Aug 30, 2018 | Blog, Conference Calling
Conference Calls are an essential part of many organizations’ daily activities, regardless if it’s a few thousand participants or smaller groups. Working with a reliable conference call provider is the one essential tool for ensuring productive meetings with multiple parties on a call.
CIA Omnigage has been the premium conference call service used by the largest financial institutions for over 23 years. With an advanced web-based interface that is easy to use, your goal of a successful call will always be known. You can easily track important stats during the call and monitor participants, which will allow you to focus on what you’re saying during the call, rather than how to set it up. In addition, it also gives you the professionalism you need to stay most efficient when hosting and organizing conference calls.
Toll-Free Conference Call Numbers
Many conference call providers do not offer a toll-free 800 number, or they charge excessive fees for the feature. Our company offers affordable rates on our toll-free 800 numbers with the same crystal clear lines not offered by our competitors. This fairness and convenience is an essential foundation for our conference call provider products and helps differentiate us from competitors.
Large Volume Conference Calling Capacity
As one of the largest conference call providers, we routinely handle calls with thousands of participants. These include Earnings Calls, Large Event Calls, and other advanced communications required by successful organizations. In most cases, complex conference calls require live operator assistance to make the entire conference call experience more productive, but smaller size conference calls can be automated so that only code is needed to execute an “on-demand” conference call. This allows for a faster process when initiating a conference call with only a few people that most likely are already familiar with using conference call services. The code, when entered, will automatically place you into the conference call.
Digital Recording and Playback
We also offer Digital Recording and Playback so that an organization has access to a conference call recording after the call is complete. This can be an important feature when you have participants who may have been late or not present during the call. Another popular feature is our Call Transcript service. Our experienced team can translate your conference call after completion so that you have access to a typed document that is accurate. This portable document saves time and money by providing a company with the flexibility to send a copy to a select audience.
Advanced Conference Call Sound Quality
As a top conference call provider, our advanced Conference Call Sound Quality can eliminate any background noise during an event conference call, which can be a critical goal for any organization. Our advanced digital technology provides clear lines that have made us the top conference call provider for business organizations.
24/7 Customer Service
Finally, one of the most important cornerstones of any premium conference call provider is high-quality customer service. Our customer service is available 24/7 to help with any issues that might occur. This dedication to quality has resulted in our company being recognized as the most trusted conference call provider in the nation.
by CIA Omnigage | Aug 15, 2018 | Blast Voice Mail, Blog, Success Stories
Solutions For The Education Industry
Communication within the education sector is unique in many ways. Outreach is needed for students, parents, faculty, and staff, with multiple messages and multiple audiences. Client Instant Access (CIA) offers a suite of services that provide telecommunication solutions to educators from elementary school to college.
School closures due to weather conditions are a constant challenge for school administrators. Leaders need to communicate with every single student and parent in a school district that classes are canceled. Blast Voicemail from the CIA provides a solution. Using a contact list consisting of every student’s home number, a principal or superintendent can easily record a voice message to deliver news to large numbers of people. Blast Voicemail’s success rate makes it the best solution.
Similarly, in universities, professors often need to cancel a class for various reasons. In introductory courses with hundreds of students, this can prove to be a challenge. Again, Blast Voicemail can solve this problem, with an instant notification to students that class is canceled. Blast Voicemail is far more useful than simply sending out an email to students because rather than relying on people to check their emails, people receive an actual phone call. This increases the success rate.
Blast Voicemail can also be used to reach out to prospective students at universities. When high school students visit college, they schedule a tour and provide the admissions office their number. College visits are often done in large groups, and students and parents must be reminded of times, locations, and other information. A great way to address this issue is to use Blast Voicemail an hour or so before the tour. This tactic increases retention and encourages students to get to their tours on time.
Finally, the education industry can adopt a conference calling to conduct college interviews. Often, students apply to colleges from out of state, and admission offices must make arrangements to screen potential applicants. With conference calling, an admissions office worker, the applicant, and the interviewer (who can be employed at the university) can all easily converse and conduct an interview remotely.
Related Article: Keeping Alumni Connected
by CIA Omnigage | Aug 8, 2018 | Blog, Conference Calling, Legal
The legal industry depends on conference calling to ensure the success of client communications. Lawyers not only require that client information remains confidential and secure, but they also need access to all associated information after the call is completed. When choosing a conference calling service Lawyers to have a number of requirements. These include
Security
Privacy and security are critical in the Legal Industry. It is mandatory that a Lawyer have access to a secure conference call company. A Lawyer must be able to control the participants allowed to listen in on a scheduled call and request any additional security measures if needed. Lawyers are required to guarantee that the call participant on a hosted call is the intended audience. The operator hosting the call has specific steps to establish a protocol for a call participant to enter the live call, which also includes a few conference call security options, such as PIN Required Conference Call, Operator Assisted Conference Call with a pre-Approved list, and a Conference Call Portal. When a PIN is required in a conference call the conference type is offering maximum security, data capture for call participation, and the convenience of the automated access. The registration web site is provided and two levels of security are required for call access (i.e. Conference code and PIN). There also might be a situation when you might need to do an Operator Assisted Conference Call with a pre-Approved list. This is a conference that offers maximum security, data capture for call participation, and participants are only required to know a conference ID or name. Clients must also give a client-defined “approved list” so operators know who to add to the call. “Live operators” manage conference access and the security, which allows for immediate communication to the call organizer should a discrepancy regarding call access arise. Lastly, there is the Conference Call Portal, which provides “real-time” participation information and a chat feature for a direct communication channel to the operator. At any time a client can request a participant to be removed or contacted to gather more information if required. Many of the largest Law Firms have come to rely on us to provide the highest level of service and quality for hosting large group conference calls hosted earnings calls and hosted event calls that require maximum security and reliability.
Mute Button
We’ve heard so many horror stories about inappropriate remarks on conference calls, where the person is under the false impression that their line is muted. This can be particularly important for lawyers, who may be in the same room as a colleague or client and want to discuss the progress of the meeting or a particular negotiation point.
Dial-out conference call
In many situations, there is a requirement that the conference call center organizes the call and bring the participants indirectly. The operator will have a list of all participants with a name and phone number. The operator will directly call each defined person on the list and add each participant to the scheduled call. The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number
Conference recording
For a lawyer, it is incredibly valuable to have complete client records. Perhaps no other premium conference calling service is more critical than the ability to record the call and have it saved for future reference. In addition, it can be beneficial for participants who may have been late or not present during the call. Some law groups may even publish and it allow access to the public.
Conference transcription
Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.
Custom Greetings
Live conference call operators will read a custom introduction at the start of each call to convey an agenda for the legal conference call.
Law Firms host conference calls as a critical function in their business. Choosing the best premium conference calling platform for the legal industry is the logical choice since expectations for these important event conference calls are extremely high and very few premium conferences calling providers can be trusted.
by CIA Omnigage | Jul 27, 2018 | Blog, Conference Calling
Successfully hosting a large event conference call is critical for a large business in the financial industry. There is absolutely no margin for error when communicating important messages to a large audience. Smart communication administrators rely on premium conference call providers with a track record they trust as well as years of experience working with large Fortune 500 companies.
At CIA Omnigage we offer the tools you need to host a productive event conference call. These premium conference call tools include:
Host Large Audiences Conference Calls with 1,000’s of Participants
Companies that manage calls with 1,000’s of participants and need to ensure the success of these large event conference calls. Our company handles 1,000s of large audience conference calls each year as a result of our exceptional quality, service, and security.
Dedicated Operator Assistance On Event Conference Call
A dedicated team of live operators who gather any required participant information and can also create a registration page where participants must enter any required information to receive a PIN that allows them to enter the call. The live operator’s assistance also ensures a secure environment since only authorized participants can enter the call. With hundreds, or even thousands, of registered participants, earnings calls must be carefully managed to ensure all callers receive critical information, while also allowing for organized interactions. Live conference call operators carefully follow the provided custom instructions from the conference call host to manage the call flow and meet expectations.
Managed Q & A Sessions
A live operator can control access on a call so that they can mute and unmute participants to allow for organized communications and interaction.
Custom Introductions
Live conference call operators can read a custom introduction at the start of each call to convey the agenda for the event conference call.
Live Stats In Conference Call Participant Portal
The event conference call host will have access to a portal that provides a view of call participation in real-time. The portal will show any participants who have entered the queue to ask a question.
Digital Recording and Playback
When your event conference call is complete, a call recording can be extremely valuable. It allows a company to have its own record of the event conference call for future reference. But it also allows a company to provide access to participants who may have been late or not present during the call. Some organizations even publish and allow access to the public.
Event Conference Call Transcripts
Our experienced team can translate your event conference call after completion so that you have access to a typed document that is accurate. This portable transcript can save time and money by giving a company the flexibility to send that document to a selected audience. With your team all on the same page, it can prevent any future disagreements or conflicts.
Advanced Conference Call Sound Quality
Eliminating background noise during an event conference call is a critical goal for any organization. Our advanced digital technology provides crystal clear lines that have made us the choice of Fortune 500 companies.
Tips For A Successful Event Conference Call
Have a Plan Prior to the Conference Call
It is especially important to have a plan before a large event conference call. Sending out invites before a call can help everyone stay on the same page and know when to call into the conference. In addition, forwarding an agenda to all users can give everyone a sense of how to be prepared and also a time estimate of how long the call will be. With many registered participants, event calls must be carefully structured to make sure that all callers receive information and can collaborate efficiently.
Mute Your Conference Call Lines
It is very crucial to mute your lines during a large conference call. Most companies can agree that background noise during a conference call can lead to increased stress. As a result, work productivity can drop down heavily. With a live operator, only those chosen to speak will be authorized leading to fewer interruptions.
Hold Questions Until the End of the Conference Call
It is always beneficial to hold Q&A until the end of the event conference call so that you can stick to the planned agenda. During the introduction speech, it is important to state to participants that there will be time for Q&A at the end of the conference call.
Large Fortune 500 companies host earnings conference calls and large event conference calls daily on our premium conference call platform. Expectations for these event conference calls are extremely high and very few premium conferences calling providers are trusted. CIA Omnigage has been The Provider of Choice on Wall Street for over 23 years.
by CIA Omnigage | Jul 12, 2018 | Blast Voice Mail, Blog, Compliance, Conference Calling, Integrated CRM Dialer
Privacy and security have always been a cornerstone of Client Instant Access and the protection of data. Client Instant Access retains the Payment Card Industry (PCI) certification and is The Provider of Choice on Wall Street for over 23 years because of the dedicated approach to a secure and robust environment for data integrity and security. All products and services are compliant within state, federal, and EU regulations and protect against any sharing of data.
What is GDPR?
In 2016, the European Parliament issued the release of the General Data Protection Regulation (GDPR), which is a law that regulates how companies protect EU citizen’s personal data. If a company collects data related to a European user, you must comply with the following:
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- Give users the ability to access or delete their data.
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- Let users know if any data breaches occur
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- You must receive consent before acquiring any data
- Explain to users who you are, why you collect data and approximate time of how long it will be stored
How We Protect Clients
Client Instant Access has the most secure platform for Conference Calling, Blast Voice Mail, and an Integrated CRM Dialer System. Our customers remain, loyal clients because they know their data is safe and secure. As a leader in the highly regulated Healthcare and Financial Industries clients choose our secure platform. Leading Fortune 500 companies audit and monitor vendors before choosing an enterprise-level technology platform to deploy services such as Conference Calling, Earning Reports Broadcasts, Blast Voicemail, and Integrated CRM Dialers. That is why after 23 years of working with leading Fortune 500 firms, our platform is one of the most trusted.
Why is GDPR Important?
GDPR has specific rules on how companies protect individuals’ data. Compliance is more important than ever because there could be additional fines if a security breach results.
When does GDPR begin?
GDPR will be put into effect on May 25, 2018. It was approved by the European Parliament in April 2016.
Who does GDPR apply to?
GDPR applies to any company that works with the European Union. Client Instant Access is committed to offering services to our clients to help them comply with certain GDPR requirements. Give Client Instant Access a call today to lean more about our services.
Conference Calling
Having a reliable Conference Call platform like Client Instant Access allows firms to host a secure call experience. A company has full access to information about the call and can request any additional security messages if needed. Many of the largest fortune 500 companies have come to rely on us to provide top quality service for hosting large group conference calls, hosted earnings calls and hosted event calls that require maximum security..
Blast Voicemail
Blast Voicemail allows a company to communicate with large lists of clients in a matter of seconds. Business users that need to communicate a message quickly and clearly rely on Blast Voicemail.
Integrated CRM Dialer
CIA’s Integrated CRM Dialer is a web based CRM Dialer application that allows a large group of users to call customers at a minimal expense. A CRM Dialers top notch security and efficiency allows users to feel comfortable when communicating with a large number of users. CIA’s CRM Dialer application gives all the required data to management to monitor this type of call. They can then relay information about the call to different clients.
