In the financial industry, earnings calls are a big event. They are an opportunity for companies to emphasize successes during prosperous times and address concerns during challenging times. The information that is relayed during an earnings call is critical and helps to chart the future for individual and institutional investors. Not surprisingly, the expectations of financial clients for these massive conference calls, and increasingly, their web-based versions, are high. The call quality has to be perfectly clear, the security for the call has to be airtight and the participants have to come away with a feeling of confidence.
Conference calling services from CIA Omnigage meets these challenges and exceed expectations. It starts with a dedicated team of operators who gather any requested participant data (name, company, job title, e-mail address, etc) and/or provide a registration page where participants can enter their data and receive a PIN to enter the call. Security is a priority: only those who are authorized to participate can enter the call.
With hundreds of registered participants, earnings calls must be carefully orchestrated to make certain that all callers receive critical information and can interact in an organized fashion. Operators review call flow and expectations with speakers prior to the call in a private sub-conference. The operators craft a custom introduction for the conference call, ensure the seamless integration of participants, conduct a Q&A session after the main presentation, and manage the call throughout its duration.
Conference calls through CIA Omnigage include additional features such as a login portal that allows you to view call participation in real-time, including participants who have entered the queue to ask a question. In addition to the audio conference, CIA Omnigage can webcast your event, allowing participants the convenience to listen to the call through any web browser or smartphone. And, of course, call quality is superb; you can communicate with confidence, secure in the knowledge that your message will be heard.
After the conference call, you can receive a participant list with all requested data, a recording of the call in any format (i.e. .wav or .mp3), and a transcript of the entire presentation, including the Q&A session. Finally, your call can be posted on a replay system to allow participants who could not attend the call live the opportunity to hear it afterward.
Major financial firms have come to rely on CIA Omnigage to provide the highest level of service and quality for earnings calls across the industry. Contact CIA Omnigage to learn more about how our hosted conference call service make earnings calls easy, efficient, and effective.
Client Instant Access, the provider of choice on Wall Street, will be attending the Channel Partners Conference & Expo from April 9th through the 12th. Our team will be on site to meet with technology enthusiasts about our new Omnigage platform.
Omnigage’s vision is to make the world better by helping forge relationships, and we do this by detangling communication channels into one consistent medium. We exist to help people behind organizations maintain and grow their business connections, including the data and information that goes along with them – empowering you to communicate with customers based on their preferences, all in the same place.
About The Channel Partner’s Conference & Expo
The Channel Partners Conference & Expo is the gathering place for the technology services community. We’re expecting more than 6,000 industry experts including agents, VARs, MSPs, integrators and service providers to converge to share ideas and drive discussion on the topics sharing out industry.
Please stop by booth 368 to learn more information. If you would like to set up a call with our team you can reach us at sales@callcia.com
Client Instant Access, based in Parsippany, NJ, is one of the leading providers of communication and technology solutions for the financial, healthcare and many other industries. We are looking for a team member to join our operations group. In this role you will provide first-level customer support and service management for our high-profile client-base. We are experiencing rapid growth and are seeking a person dedicated to customer success. This is an excellent opportunity for an individual to be part of the evolution of CIA and its expansion. Gain invaluable technology and operations experience in a fast-growing industry.
We are looking for an Operations Associate to join our team. You will have the opportunity to interact and support our high-profile clients in the financial services and healthcare industries. As an Operations Associate you will promote customer success through event management and quality assurance efforts.
Compensation: Reply with a request.
Additional Benefits: Health and Dental Plans provided
Responsibilities:
You will be part of a team supporting our suite of client engagement products, specifically our event conference call and webcast solutions.
Responsible for maintaining operations process workflow including client request management, best practices for data integrity and secure exchange of information, and thorough follow-up for customer trouble tickets.
Participate in regular department meetings to discuss and implement procedures to enhance the customer experience.
Requirements: Excellent verbal and written communication skills. Comfortable working in a fast-paced environment. Self-motivated; team-player; problem solver; decision maker.
Job Level: Experienced frequent user of Microsoft Office Suite. Comfortable speaking with clients on the phone. Open minded to coaching and training.
Industry Technology: Telecommunications, Healthcare, Education, Legal, Entertainment, Customer Service
Employment Type:
Full-time
Job Functions:
Event Management Customer Support
1st Level Troubleshooting Customer training and service demos
If interested, please email your resume and cover letter to Michael Priore at careers@callcia.com
Does Your Conference Call Provider offer Operator Assisted Conference Calling?
Operator Assisted Conference Calling requires live operators who are able to manage conference calls for any organization each and every day of the week. They must be highly qualified and be able to manage premium conference calls without any issues.
Benefits of Operator Assisted Conference Calls
No Hold Time
We have a large amount of highly trained live operators so that participants who are trying to join a conference call do not get frustrated over any unnecessary hold time.
24/7 Live Operator Assistance
Our customer service is available 24/7 to assist you with any issues that may arise. We also provide additional support through our Live Chat.
Large Participant Calls With High Volume Attendance
For calls that may have under or over 1,000 participants, a live operator can assist you and make sure the conference call runs in a professional manner.
Control Over Approved Participant
Privacy and Security are a major factor when choosing a conference call provider. Using operator-assisted conference calling features allow you to take advantage of live operators who are there to make sure only participants who were invited are placed into the call.
Operator-Assisted Conference Calling Features
Pre-call information
You are assigned to a dedicated live operator to assist you in every step of the way.
The speaker(s) are placed into the Sub-Conference to go over any vital information before the call. The operator will ask any questions pertaining to how to pronounce any names and who to turn the call over to.
Live operators will gather any participation data that is required and place them into the conference call. Participants will hear music until the start of the call.
During the call
The operator hosting the call will give a custom introduction and make sure only approved participants are placed into the call.
Based on the conference call structure participant lines can be muted or unmuted, which can be beneficial in minimizing any background noise.
At the end of the conference call the live operator running the call will set some time for a Q&A session where participants are able to ask any questions they may have.
Post Conference Calling Information
At the end of the conference call a company can request a participant list of everyone who joined the call.
You may also request a transcript of the conference call for any participants who may have missed the call or dialed in late.
A company can also ask for a digital recording of the conference call and provide playback for future reference.
Over 23 years of experience and has been the provider of choice for Wall Street.
Many large organizations have come to rely on us as their conference call provider because of our maximum security and reliability.
As the leading conference call provider, and the choice for large fortune 500 companies, CIA Omnigage has the premium conference calling solutions for your company.
In our world today many companies rely on free conferencing services for their most basic conferencing needs. However, it does not offer secure and robust conferencing that many premium users want to experience. Free conferencing services do not provide the advanced technology and capabilities that companies, such as CIA Omnigage offer. CIA Omnigage, the leading conference calling provider, offers customer satisfaction and premium quality service that is not even free conferencing can compete with.
Secure Conference Calling
Using a free conference call service can be a huge security risk for many users. When hosting a live call there are not many ways to tell who is dialing and how secure your conference call actually is. Having a premium and reliable conference call service, such as CIA Omnigage allows businesses to host a productive call experience. Our premium conference call service adds an extra layer of security and makes sure only approved participants are allowed onto the call. For example, participants may be required to give a Pin to enter the conference call. It is more important in today’s age to have maximum security when hosting a conference call and be able to show participants they can rely on CIA Omnigage to give them a secure and premium experience that even free conferencing services can’t provide.
Live Operator Assisted Conference Calling
In addition, free conferencing services can’t provide any assistance during a conference call if something goes wrong. CIA Omnigage offers Operator-Assisted Conference Calls, which are managed by live operators who are highly trained and are able to assist you in every step of the way. Live Operators are able to collect participant data, which could be used for future reference. For calls that have 200+ participants, a live operator can be very helpful in making sure everyone gets onto the call in a professional and timely manner.
Dial-Out Conference Calling
Free conference calling services do not allow dial-out capabilities, which can be very beneficial for premium users. Live operators are able to dial out to the chairperson or to any participants at the start of a conference call. This gives participants a sense that they are being cared for an can be assisted in any way possible.
Digital Recording and Playback
Having a digital recording and playback is another feature that free conference calling services can’t offer users. A recording can be used for participants who may have dialed in late to a conference call or it can be useful for future reference. Event conference call transcripts are also another premium feature that CIA Omnigage offers. Companies are able to have access to a typed document of the conference call and can send it to a selected audience.
Advanced Sound Quality on Conference Calls
Lastly, sound quality is a huge issue for free conference calling services and is a top complaint from participants. CIA Omnigage’s advanced technology offers crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.
Premium Conference Calling Provider
Overall, free conference calling services do not provide the top-level customer service, security, and level of quality that many premium users are in need of. CIA Omnigage offers top-end security features that make sure any sensitive information is safe and not heard by any unapproved participants. They have live operator assistance which helps make sure everything runs in a professional manner. These top features remove stress and any other challenges that participants may face using a free conference calling service. Although free is hard to say no to, it is easy to realize why CIA Omnigage is a top conference call provider in the financial sector.
