by CIA Omnigage | Mar 5, 2019 | Blog, Conference Calling, Customer Service, Success Stories
Does Your Conference Call Provider offer Operator Assisted Conference Calling?
Operator Assisted Conference Calling requires live operators who are able to manage conference calls for any organization each and every day of the week. They must be highly qualified and be able to manage premium conference calls without any issues.
Benefits of Operator Assisted Conference Calls
No Hold Time
We have a large amount of highly trained live operators so that participants who are trying to join a conference call do not get frustrated over any unnecessary hold time.
24/7 Live Operator Assistance
Our customer service is available 24/7 to assist you with any issues that may arise. We also provide additional support through our Live Chat.
Large Participant Calls With High Volume Attendance
For calls that may have under or over 1,000 participants, a live operator can assist you and make sure the conference call runs in a professional manner.
Control Over Approved Participant
Privacy and Security are a major factor when choosing a conference call provider. Using operator-assisted conference calling features allow you to take advantage of live operators who are there to make sure only participants who were invited are placed into the call.
Operator-Assisted Conference Calling Features
Pre-call information
- You are assigned to a dedicated live operator to assist you in every step of the way.
- The speaker(s) are placed into the Sub-Conference to go over any vital information before the call. The operator will ask any questions pertaining to how to pronounce any names and who to turn the call over to.
- Live operators will gather any participation data that is required and place them into the conference call. Participants will hear music until the start of the call.
During the call
- The operator hosting the call will give a custom introduction and make sure only approved participants are placed into the call.
- Based on the conference call structure participant lines can be muted or unmuted, which can be beneficial in minimizing any background noise.
- At the end of the conference call the live operator running the call will set some time for a Q&A session where participants are able to ask any questions they may have.
Post Conference Calling Information
- At the end of the conference call a company can request a participant list of everyone who joined the call.
- You may also request a transcript of the conference call for any participants who may have missed the call or dialed in late.
- A company can also ask for a digital recording of the conference call and provide playback for future reference.
- Over 23 years of experience and has been the provider of choice for Wall Street.
- Many large organizations have come to rely on us as their conference call provider because of our maximum security and reliability.
As the leading conference call provider, and the choice for large fortune 500 companies, CIA Omnigage has the premium conference calling solutions for your company.
by CIA Omnigage | Feb 21, 2019 | Blog, Conference Calling
In our world today many companies rely on free conferencing services for their most basic conferencing needs. However, it does not offer secure and robust conferencing that many premium users want to experience. Free conferencing services do not provide the advanced technology and capabilities that companies, such as CIA Omnigage offer. CIA Omnigage, the leading conference calling provider, offers customer satisfaction and premium quality service that is not even free conferencing can compete with.
Secure Conference Calling
Using a free conference call service can be a huge security risk for many users. When hosting a live call there are not many ways to tell who is dialing and how secure your conference call actually is. Having a premium and reliable conference call service, such as CIA Omnigage allows businesses to host a productive call experience. Our premium conference call service adds an extra layer of security and makes sure only approved participants are allowed onto the call. For example, participants may be required to give a Pin to enter the conference call. It is more important in today’s age to have maximum security when hosting a conference call and be able to show participants they can rely on CIA Omnigage to give them a secure and premium experience that even free conferencing services can’t provide.
Live Operator Assisted Conference Calling
In addition, free conferencing services can’t provide any assistance during a conference call if something goes wrong. CIA Omnigage offers Operator-Assisted Conference Calls, which are managed by live operators who are highly trained and are able to assist you in every step of the way. Live Operators are able to collect participant data, which could be used for future reference. For calls that have 200+ participants, a live operator can be very helpful in making sure everyone gets onto the call in a professional and timely manner.
Dial-Out Conference Calling
Free conference calling services do not allow dial-out capabilities, which can be very beneficial for premium users. Live operators are able to dial out to the chairperson or to any participants at the start of a conference call. This gives participants a sense that they are being cared for an can be assisted in any way possible.
Digital Recording and Playback
Having a digital recording and playback is another feature that free conference calling services can’t offer users. A recording can be used for participants who may have dialed in late to a conference call or it can be useful for future reference. Event conference call transcripts are also another premium feature that CIA Omnigage offers. Companies are able to have access to a typed document of the conference call and can send it to a selected audience.
Advanced Sound Quality on Conference Calls
Lastly, sound quality is a huge issue for free conference calling services and is a top complaint from participants. CIA Omnigage’s advanced technology offers crystal clear lines that have made us the choice of Fortune 500 companies for more than 23 years.
Premium Conference Calling Provider
Overall, free conference calling services do not provide the top-level customer service, security, and level of quality that many premium users are in need of. CIA Omnigage offers top-end security features that make sure any sensitive information is safe and not heard by any unapproved participants. They have live operator assistance which helps make sure everything runs in a professional manner. These top features remove stress and any other challenges that participants may face using a free conference calling service. Although free is hard to say no to, it is easy to realize why CIA Omnigage is a top conference call provider in the financial sector.
by CIA Omnigage | Jan 17, 2019 | Blast Voice Mail, Blog, Communications, Compliance, Customer Service, Financial, Multi-channel
As tax season approaches, accountants may find long client lists overwhelming and hard to organize. Sending reminders to clients about sending their tax information, as well as communicating important information before filing dates arrive are essential during the stressful tax season for accountants.
Communicate Reminders and Important Dates
Whether you are dealing with ten or ten thousand clients, Client Instant Access’ Blast Voicemail is a great tool for accounting firms seeking to communicate with clients. Blast Voicemail allows an accounting firm to easily disseminate customized messages to their clients, whether it be a reminder about tax season or a helpful tip to inform clients about new laws and tax breaks.
Send Thousands of Messages in Minutes
This efficient tool also saves accountants’ valuable time communicating with clients, as a blast voicemail can be sent to thousands in minutes. Our service also provides a success rate report for the blast, so you can have a crystal clear picture regarding the extent of your engagement.
Record and Send Custom Messages
Our Blast Voicemail service also has the convenient option of recording a personalized message for singular clients in addition to the blast message to a larger audience. This allows accountants to prioritize their bigger clients as they see fit, and foster a more personalized service to specific client lists.
Security and Compliance
Compliance in the accounting industry and the telecommunications industry are both paramount, and Client Instant Access understands this and ensures that all blast messages will be secure. Using a compliant telecommunications service is a perfect way to ensure success as we approach tax season. We meet the strict SOC 2 Compliance requirements.
Avoid the High Cost of Postage
Avoiding the high cost of postage associated with mail is another advantage of using CIA’s Blast Voicemail during tax season. Our service provides users with a comprehensive interface that is much easier to organize than postage, cost effective, and much faster. Contact a Client Instant Access representative today to see how you can gain a new level of efficiency and structure with our Blast Voicemail service.
by CIA Omnigage | Jan 11, 2019 | Blast Voice Mail, Blog, Communications, Healthcare, Multi-channel, Success Stories
How A Healthcare Agency Was Able To Get The Word Out
The first days of winter also mean that the first days of flu season arrived. For healthcare firms, making sure the public is well stocked with flu shots and making sure people are vaccinated can often be a logistical nightmare.
Recently, CIA’s blast voicemail has helped a healthcare agency distribute and reach people in asking whether they have had or want a flu shot.
The agency uses the blast voicemail in order to send a message to a large contact list. When the receiver listens to the message, they have the option to press 1, 2, or 3.
Pressing 1 would transfer the person to a live operator to schedule a flu shot, pressing 2 would tell the agency that they have already had a flu shot, and pressing 3 would tell the agency that they did not want or need a shot.
Streamlining this laborious process of asking people about flu shots is something that blast voicemail is not new to. There are a huge amount of industries that benefit from CIA’s products.
This streamlined survey of flu shots shows the power of CIA’s Blast Voicemail when used efficiently. However, Blast Voicemail is not the only product that can be used to help with process.
If the response rate is low for the initial survey, healthcare companies can then use CIA’s Integrated CRM Dialer. This system allows the company to directly call a huge contact list in a fraction of the time.
Calling a person directly will likely lead to a higher response rate, and thus, a higher rate of flu shots being given. Using click-to-dial, callers can talk to a potential patient if they pick up, or simply drop a pre-recorded message to the person and move on to the next number. Callers can also add a personal message if they need to.
The CRM Dialer can also help callers stay organized and connected with their customers. The feedback will give the caller an analysis of how many answers and declines there were for a flu shot. This ultimately will keep the entire situation organized and efficient.
The CRM Dialer and Blast Voicemail products were created with efficiency in mind. Today, they are helping fight the flu season and preventing countless illnesses.
by CIA Omnigage | Jan 10, 2019 | Blog, Integrated CRM Dialer, Success Stories
Client Instant Access’ Integrated CRM Dialer allows users to utilize click-to-dial technology in order to make many calls quickly. It is an efficient integrated CRM Dialer App that helps users manage their client lists in a comprehensive and organized interface within Salesforce.
Our CRM Dialer can be incorporated with many popular CRM’s, including Salesforce. Using our Salesforce integrated dialer users can have a visible CIA sidebar in all Salesforces pages. Our native CRM Dialer has many features that make it a top choice, and combining it with Salesforce as an Integrated CRM Dialer enhances its power and versatility.
Our Integrated CRM Dialer is a clear leader in multiple industries for its efficiency: with note-taking features and manageable contact lists, users can keep track of their customers and understand their trends more easily. Salesforce productivity apps like our Integrated CRM Dialer enhance the CRM experience by offering a level of customization that other telecommunication companies cannot.
As a provider of choice for 23 years on Wall Street, high call quality has become a standard of Client Instant Access’ operation. With less latency and fewer dropped calls, our secure lines will help you hear your calls clearly so you can work efficiently. The CRM Dialer also has a record-keeping feature that helps organize client calls and hit and miss rates for calls, directly on Salesforce. This will allow your CRM Dialer to keep exact track of workplace efficiency.
The fact that our Integrated CRM Dialer has the versatility to work seamlessly with Salesforce is a vital part of what makes it an invaluable tool to businesses in all industries. Whether you are in the financial, entertainment, legal industries, to name a few, the Integrated CRM Dialer is a necessary tool for time-efficient, productive work.
