In our digital world today, Property Manager’s have various ways to communicate with their clients and tenants. SMS, email, and voice blasts are all ways you can reach out to your tenants, which can make communication more efficient. Property Management involves the overseeing of real estate and it requires constant communication with tenants and clients. This is where Omnigage comes into play. Client Instant Access has recently introduced a platform known as Omnigage. This unique messaging platform can function as its own CRM or can be an embedded terminal which can integrate with your CRM.
Inform your tenants about maintenance requests and appointments with an option of a voice, email, or SMS blast. Many scheduled appointments are missed throughout the year and are not conveyed effectively. With a simple SMS tenants can choose to either confirm or cancel.
Create a List of Tenants
You can create custom lists that can be assigned to one or more units allowing you to segment various messages based on intent and tenant profile. Also, you can have the ability to make customizable columns depending on what specific details you are trying to segment when making a contact list.
Metrics and Data
You can have access to live metrics and see if your message was delivered, undelivered, or if someone unsubscribed from receiving notifications. This invaluable data can assist with follow up decisions and possible additional calls based on segmented criteria.
Send a Personalized Message
You can send a personalized message to your contacts about any upcoming events, parking rules and regulations, and newsletters. No more calling one tenant at a time. Now you can quickly create and deploy messages in a timely manner.
Benefits for Property Managers Using Omnigage
Reduced Costs
Sending out messages via SMS, email, and voice would save a lot of time money for property owners who are used to calling each tenant individually. Time sensitive messages are sure to be delivered quickly and efficiently, which can eliminate future issues leading to cost savings.
Emergency Alerts
You can send out emergency alerts to alert the community of emergent matters. When the power goes out you can send a blast message out to inform contacts of an estimated timetable for the power to come back.
In the financial industry, earnings calls are a big event. They are an opportunity for companies to emphasize successes during prosperous times and address concerns during challenging times. The information that is relayed during an earnings call is critical and helps to chart the future for individual and institutional investors. Not surprisingly, the expectations of financial clients for these massive conference calls, and increasingly, their web-based versions, are high. The call quality has to be perfectly clear, the security for the call has to be airtight and the participants have to come away with a feeling of confidence.
Conference calling services from CIA Omnigage meets these challenges and exceed expectations. It starts with a dedicated team of operators who gather any requested participant data (name, company, job title, e-mail address, etc) and/or provide a registration page where participants can enter their data and receive a PIN to enter the call. Security is a priority: only those who are authorized to participate can enter the call.
With hundreds of registered participants, earnings calls must be carefully orchestrated to make certain that all callers receive critical information and can interact in an organized fashion. Operators review call flow and expectations with speakers prior to the call in a private sub-conference. The operators craft a custom introduction for the conference call, ensure the seamless integration of participants, conduct a Q&A session after the main presentation, and manage the call throughout its duration.
Conference calls through CIA Omnigage include additional features such as a login portal that allows you to view call participation in real-time, including participants who have entered the queue to ask a question. In addition to the audio conference, CIA Omnigage can webcast your event, allowing participants the convenience to listen to the call through any web browser or smartphone. And, of course, call quality is superb; you can communicate with confidence, secure in the knowledge that your message will be heard.
After the conference call, you can receive a participant list with all requested data, a recording of the call in any format (i.e. .wav or .mp3), and a transcript of the entire presentation, including the Q&A session. Finally, your call can be posted on a replay system to allow participants who could not attend the call live the opportunity to hear it afterward.
Major financial firms have come to rely on CIA Omnigage to provide the highest level of service and quality for earnings calls across the industry. Contact CIA Omnigage to learn more about how our hosted conference call service make earnings calls easy, efficient, and effective.
Client Instant Access, the provider of choice on Wall Street, will be attending the Channel Partners Conference & Expo from April 9th through the 12th. Our team will be on site to meet with technology enthusiasts about our new Omnigage platform.
Omnigage’s vision is to make the world better by helping forge relationships, and we do this by detangling communication channels into one consistent medium. We exist to help people behind organizations maintain and grow their business connections, including the data and information that goes along with them – empowering you to communicate with customers based on their preferences, all in the same place.
About The Channel Partner’s Conference & Expo
The Channel Partners Conference & Expo is the gathering place for the technology services community. We’re expecting more than 6,000 industry experts including agents, VARs, MSPs, integrators and service providers to converge to share ideas and drive discussion on the topics sharing out industry.
Please stop by booth 368 to learn more information. If you would like to set up a call with our team you can reach us at sales@callcia.com
Client Instant Access, based in Parsippany, NJ, is one of the leading providers of communication and technology solutions for the financial, healthcare and many other industries. We are looking for a team member to join our operations group. In this role you will provide first-level customer support and service management for our high-profile client-base. We are experiencing rapid growth and are seeking a person dedicated to customer success. This is an excellent opportunity for an individual to be part of the evolution of CIA and its expansion. Gain invaluable technology and operations experience in a fast-growing industry.
We are looking for an Operations Associate to join our team. You will have the opportunity to interact and support our high-profile clients in the financial services and healthcare industries. As an Operations Associate you will promote customer success through event management and quality assurance efforts.
Compensation: Reply with a request.
Additional Benefits: Health and Dental Plans provided
Responsibilities:
You will be part of a team supporting our suite of client engagement products, specifically our event conference call and webcast solutions.
Responsible for maintaining operations process workflow including client request management, best practices for data integrity and secure exchange of information, and thorough follow-up for customer trouble tickets.
Participate in regular department meetings to discuss and implement procedures to enhance the customer experience.
Requirements: Excellent verbal and written communication skills. Comfortable working in a fast-paced environment. Self-motivated; team-player; problem solver; decision maker.
Job Level: Experienced frequent user of Microsoft Office Suite. Comfortable speaking with clients on the phone. Open minded to coaching and training.
Industry Technology: Telecommunications, Healthcare, Education, Legal, Entertainment, Customer Service
Employment Type:
Full-time
Job Functions:
Event Management Customer Support
1st Level Troubleshooting Customer training and service demos
If interested, please email your resume and cover letter to Michael Priore at careers@callcia.com
Does Your Conference Call Provider offer Operator Assisted Conference Calling?
Operator Assisted Conference Calling requires live operators who are able to manage conference calls for any organization each and every day of the week. They must be highly qualified and be able to manage premium conference calls without any issues.
Benefits of Operator Assisted Conference Calls
No Hold Time
We have a large amount of highly trained live operators so that participants who are trying to join a conference call do not get frustrated over any unnecessary hold time.
24/7 Live Operator Assistance
Our customer service is available 24/7 to assist you with any issues that may arise. We also provide additional support through our Live Chat.
Large Participant Calls With High Volume Attendance
For calls that may have under or over 1,000 participants, a live operator can assist you and make sure the conference call runs in a professional manner.
Control Over Approved Participant
Privacy and Security are a major factor when choosing a conference call provider. Using operator-assisted conference calling features allow you to take advantage of live operators who are there to make sure only participants who were invited are placed into the call.
Operator-Assisted Conference Calling Features
Pre-call information
You are assigned to a dedicated live operator to assist you in every step of the way.
The speaker(s) are placed into the Sub-Conference to go over any vital information before the call. The operator will ask any questions pertaining to how to pronounce any names and who to turn the call over to.
Live operators will gather any participation data that is required and place them into the conference call. Participants will hear music until the start of the call.
During the call
The operator hosting the call will give a custom introduction and make sure only approved participants are placed into the call.
Based on the conference call structure participant lines can be muted or unmuted, which can be beneficial in minimizing any background noise.
At the end of the conference call the live operator running the call will set some time for a Q&A session where participants are able to ask any questions they may have.
Post Conference Calling Information
At the end of the conference call a company can request a participant list of everyone who joined the call.
You may also request a transcript of the conference call for any participants who may have missed the call or dialed in late.
A company can also ask for a digital recording of the conference call and provide playback for future reference.
Over 23 years of experience and has been the provider of choice for Wall Street.
Many large organizations have come to rely on us as their conference call provider because of our maximum security and reliability.
As the leading conference call provider, and the choice for large fortune 500 companies, CIA Omnigage has the premium conference calling solutions for your company.
